Where to pay your CenturyLink bill

You can pay your CenturyLink bill through their website, by phone, by mail, or in person at a payment location. The fastest route is online through your CenturyLink account, which takes a few minutes and shows your payment go through immediately. If you do not have internet access or prefer to speak with someone, calling CenturyLink's payment line works the same day.

CenturyLink bills arrive monthly, and the due date appears on the front of your statement. Paying by the due date avoids late fees. If you miss the due date, CenturyLink typically allows a grace period before disconnection, but the exact number of days depends on your state and service type.

Key Takeaways

  • Pay online through your CenturyLink account at centurylink.com or through their mobile app for the fastest confirmation.
  • Call CenturyLink's automated payment line at 1-800-CENTURYLINK (1-800-236-8879) to pay by phone without waiting for a representative.
  • Mail a check or money order to the address on your bill, but allow 7 to 10 business days for it to reach CenturyLink and post to your account.
  • Set up automatic payments through your CenturyLink account to avoid missing due dates and late fees.
  • If you cannot pay the full amount, contact CenturyLink to discuss payment arrangements before your service is disconnected.

Paying online through your CenturyLink account

Log in to your CenturyLink account at centurylink.com using your username and password. If you do not have an account, you can create one with your phone number and billing zip code. Once logged in, look for "Pay My Bill" or "Make a Payment" on the dashboard.

Enter the amount you want to pay — you can pay the full balance or a partial amount. Choose your payment method: debit card, credit card, or bank account. CenturyLink does not charge a fee for debit or bank account payments, but credit card payments may have a small fee. Review the payment details and confirm. Your payment posts immediately, and you will see a confirmation number on screen.

You can also use the CenturyLink mobile app to pay the same way. Download the app from your phone's app store, log in with the same credentials, and follow the same steps. Mobile payments work just as quickly as payments made on the website.

Paying by phone

Call CenturyLink's automated payment line at 1-800-CENTURYLINK (1-800-236-8879). The system will ask for your phone number or account number, then guide you through the payment process. You will need a debit card, credit card, or bank account information ready. The automated system accepts payments 24 hours a day, 7 days a week.

If you prefer to speak with a representative, you can also call the same number and wait for a live agent. A representative can answer questions about your bill, discuss payment plans, or help if you are having trouble with the automated system. Wait times vary depending on call volume.

Paying by mail

Write a check or money order for the amount due and mail it to the address printed on your bill. Do not send cash. Include your account number or phone number on the check so CenturyLink can match the payment to your account. Mail should be sent to the address listed under "Payment Address" on your statement, not to a local office.

Mail payments take 7 to 10 business days to arrive and post to your account. If your bill is due soon, mailing a payment cuts it close — consider paying online or by phone instead. If you are mailing a payment close to the due date, CenturyLink may still charge a late fee if the payment has not posted by the due date, even if you mailed it on time.

Setting up automatic payments

Automatic payments remove the risk of missing a due date. Log in to your CenturyLink account, go to "Billing" or "Account Settings," and look for "Autopay" or "Automatic Payments." Choose the amount (full bill or a set amount), the payment method, and the day of the month you want the payment to come out. CenturyLink will deduct the payment automatically each month on that date.

You can change or cancel automatic payments anytime through your account. If you cancel, you will need to pay manually again. If a payment fails because of an expired card or insufficient funds, CenturyLink will send you a notice, and you will need to update your payment method or pay manually.

What to do if you cannot pay on time

If you know you cannot pay by the due date, contact CenturyLink before the deadline. Call 1-800-CENTURYLINK and ask about payment arrangements or a short extension. CenturyLink may be able to move your due date or set up a payment plan that breaks your bill into smaller amounts over a few weeks.

If your service is disconnected for non-payment, you can reconnect it by paying the full past-due amount plus any reconnection fee. Reconnection fees vary by location but typically range from $50 to $150. The sooner you pay after disconnection, the sooner your service will be restored — usually within 24 hours on business days.

Understanding your bill and due date

Your CenturyLink bill shows the services you are paying for (internet, phone, or TV), the amount due, and the due date. The due date is usually 20 to 25 days after the bill is issued. Your statement also lists the payment address and phone number for questions.

If you receive a bill online only, log in to your account to view it. If you receive a paper bill by mail, it will arrive 5 to 7 days before the due date. Some bills include promotional offers or service changes — review these carefully to make sure you are only paying for services you want.

Frequently Asked Questions

Can I pay my CenturyLink bill with a credit card online?

Yes, you can pay with a credit card through your CenturyLink account online or by phone. CenturyLink may charge a small fee for credit card payments, typically 2 to 3 percent of the amount. Debit card and bank account payments have no fee.

What happens if I pay after the due date?

CenturyLink typically charges a late fee if payment is not received by the due date. The late fee amount varies by state. If you are more than 30 days late, CenturyLink may disconnect your service without further notice. Contact CenturyLink immediately if you are behind to discuss payment options.

How long does it take for my online payment to show up?

Online payments post to your account immediately when you confirm them. You will see a confirmation number right away. However, it may take 24 hours for the payment to appear in your account history or for your balance to update on your next bill.

Can I pay someone else's CenturyLink bill?

Yes, you can pay another person's bill if you have their account number or phone number. Pay online using their account number, or call the payment line and provide the account number. The payment will be applied to that account regardless of whose card or bank account you use.

What if my payment was rejected?

If your online or phone payment is rejected, CenturyLink will tell you why — usually an expired card, insufficient funds, or incorrect information. Update your payment method and try again. If you are unsure why it failed, call 1-800-CENTURYLINK to speak with a representative who can troubleshoot the issue.