Where to log in and pay CenturyLink online
Go to centurylink.com and select "Log In" in the top right corner. Enter your account number (found on your bill) and password. If you do not have an online account yet, select "Create Account" and follow the prompts — you will need your account number and the phone number or service address on file.
Once logged in, select "Pay My Bill" or "Billing" from the menu. You can pay in full, make a partial payment, or set up automatic payments. CenturyLink accepts debit cards, credit cards, and bank account transfers. Payments made before 5 p.m. Central Time on a business day usually post the same day.
If you cannot remember your password, select "Forgot Password" on the login page. CenturyLink will send a reset link to the email address on your account. Check your spam folder if you do not see it within a few minutes.
Key Takeaways
- Log in at centurylink.com with your account number and password to reach the payment page.
- You can pay by debit card, credit card, or bank transfer, and same-day posting happens for payments made before 5 p.m. Central Time on weekdays.
- Set up automatic payments from the billing section to avoid missing due dates.
- If you do not have an online account, create one using your account number and the phone number or service address on your bill.
Setting up automatic payments
Automatic payments remove the step of logging in each month. From your account dashboard, go to "Billing" and select "Autopay" or "Automatic Payments." Choose the date you want the payment to come out each month — most people pick a few days after payday to ensure funds are available.
You can set autopay to pay your full bill each month or a fixed amount. If you choose a fixed amount, you will still receive a bill for any remaining balance. You can pause or cancel autopay at any time from the same menu, and CenturyLink will send you a confirmation email.
Paying by phone or mail if you cannot use the website
If the website is not working or you prefer not to use it, call CenturyLink customer service at 1-800-CENTURYLINK (1-800-236-8879). A representative can take a payment over the phone using a debit card, credit card, or bank account. Phone payments are available 24 hours a day, 7 days a week.
You can also mail a check or money order to the address printed on your bill. Write your account number on the check and mail it to the payment address listed on your statement. Mail payments take 7 to 10 business days to post, so send it early if your due date is coming up soon.
Understanding your account number and finding it
Your account number is a unique identifier CenturyLink uses to pull up your bill and payment history. It appears in the top right corner of your paper bill and in the "Account Information" section of your online account. The account number is different from your phone number or service address.
If you have lost your bill and cannot find your account number, call 1-800-CENTURYLINK. A representative can look it up using your phone number or service address. You will need to verify your identity by answering security questions or providing the last four digits of your Social Security number.
What to do if your payment does not post
Payments made online or by phone usually post within one business day. If more than two business days have passed and your payment does not show in your account, log back in and check the "Payment History" section. Look for a confirmation number — this proves the payment went through.
If you see the confirmation number but the payment still has not posted, contact CenturyLink customer service with the confirmation number. They can trace the payment and confirm it reached the right account. If the payment was made by mail, allow 10 business days before contacting them.
Do not make a second payment if you are unsure whether the first one posted. Duplicate payments can create a credit balance on your account, and getting that refunded takes extra time.
Late fees and what happens if you miss a due date
CenturyLink adds a late fee if your payment does not arrive by the due date shown on your bill. The amount varies by state and service type. If you are going to be late, paying as soon as possible limits the fees that accrue — even a partial payment shows good faith and may prevent service suspension.
If your bill goes unpaid for 30 days or more, CenturyLink may suspend your service. You will receive a notice before suspension happens, usually giving you 10 to 15 days to pay. Reconnection fees apply if service is cut off, so contacting CenturyLink before that point is worth doing.
Frequently Asked Questions
Can I pay my CenturyLink bill without creating an online account?
Yes. You can pay by phone at 1-800-CENTURYLINK, by mail, or in person at a CenturyLink store if one is near you. You will need your account number for any of these methods. Online payment is fastest, but not required.
What if I do not remember my account number?
Call 1-800-CENTURYLINK and provide your phone number or service address. A representative will look it up for you. You can also find it on any past bill or in your online account under "Account Information."
Can I set up autopay to pay less than my full bill each month?
Yes. You can choose a fixed amount to pay automatically each month. You will still receive a bill for any remaining balance, which you can pay separately or let roll over to the next month. Letting it roll over will add late fees if it stays unpaid past the due date.
How long does it take for a mailed check to post?
Mail payments typically take 7 to 10 business days to reach CenturyLink and post to your account. If your due date is within two weeks, paying online or by phone is safer to avoid late fees.
What should I do if my service gets suspended for non-payment?
Call 1-800-CENTURYLINK immediately and pay the full past-due amount plus any reconnection fees. Service is usually restored within 24 hours of payment. Ask the representative about payment plans if you cannot pay the full amount at once.