You can pay Extra Space Storage without creating or using an account
Extra Space Storage lets you pay a bill without signing in by using their guest payment option. You do not need a username, password, or existing account — you can go straight to the payment page, enter your unit number and the amount owed, and complete the transaction. This route works if you have your invoice handy or remember your unit details.
The guest payment method is fastest if you are paying once or twice and do not plan to check your account regularly. It takes about five minutes from start to finish. You will need a valid payment method — debit card, credit card, or bank account — and your unit number, which appears on any bill or lease document Extra Space sent you.
Key Takeaways
- Extra Space Storage's guest payment page lets you pay without logging in if you have your unit number and know the amount due.
- You will need a debit card, credit card, or bank account information to complete the payment.
- Payments made through the guest option typically post to your account within one to two business days.
- If you pay regularly or want to track your account history, creating a free account takes less than two minutes and gives you access to online statements and payment records.
- Contact your local Extra Space Storage facility directly if you cannot locate your unit number or have questions about what you owe.
Finding the guest payment page on Extra Space's website
Go to extraspace.com and look for a "Pay Now" or "Make a Payment" button on the homepage — it is usually near the top of the page or in the main navigation menu. Click that button, and you should see two options: one to sign in and one to pay as a guest. Select the guest payment option.
If you cannot find the button on the main page, scroll to the footer of the website. Extra Space often places a payment link there as well. You can also search the site for "pay bill" or "guest payment" using the search function if the homepage link is not obvious.
What information you need before you start
Have your unit number ready. This is the most important piece of information. It appears on your lease, any invoice Extra Space mailed you, or any email confirmation they sent when you rented the unit. The unit number is usually a short number — often just two to four digits — and is different from your account number.
You will also need to know the amount you owe. If you have a recent bill, use the total shown there. If you do not have a bill in front of you, you can enter your unit number on the payment page and Extra Space's system will often display your balance automatically. Have your payment method ready: the card number and expiration date if you are using a credit or debit card, or your routing and account number if you are paying from a bank account.
Steps to complete a guest payment
After you click the guest payment option, you will see a form asking for your unit number. Enter it exactly as it appears on your documents. Extra Space's system will pull up your account and show you the balance owed. Review this amount to make sure it matches what you expected.
Next, enter your payment method. Choose whether you are paying with a card or a bank account. If you use a card, enter the full card number, expiration date, and the three-digit security code on the back. If you use a bank account, enter your routing number and account number. Then enter the amount you want to pay — this can be the full balance or a partial payment, depending on your situation.
Before you submit, review all the information one more time. Make sure the unit number, amount, and payment method are correct. Then click the submit or confirm button. You should see a confirmation number on the screen immediately after the payment goes through. Write this down or take a screenshot — you may need it if you have questions later.
What happens after you submit a guest payment
Extra Space will send you a confirmation email to the address you provided during payment. This email includes the confirmation number, the amount paid, the date, and your unit number. Check your inbox and spam folder if you do not see it within a few minutes.
The payment itself usually posts to your account within one to two business days. During that time, the money is in transit but not yet reflected in your balance. If you need to know whether the payment went through, you can call your local Extra Space facility and give them the confirmation number. They can verify it in their system even if it has not posted yet.
When to create an account instead of paying as a guest
If you pay your storage bill regularly — every month or every few months — creating a free Extra Space account saves you time in the long run. You can set up automatic monthly payments so you never have to enter your information again. You can also view your payment history, see your current balance anytime, and receive email reminders before your bill is due.
Creating an account takes about two minutes. You will need your unit number, an email address, and a password. Once you are set up, you can log in and pay in about 30 seconds. You can also update your payment method, change your email, or adjust your account settings without calling the facility.
If you do not have your unit number or cannot pay online
Call your local Extra Space Storage facility directly. Their phone number is on any bill or lease document, or you can find it on extraspace.com by entering your city and state. Tell them your name and the address of your unit, and they can look up your account and tell you what you owe. They can also take a payment over the phone using a card or bank account.
Paying by phone takes about five minutes and works the same way as the online guest payment — the money posts within one to two business days. Some facilities may charge a small fee for phone payments, so ask before you provide your payment information. If you prefer to pay in person, you can visit the facility during business hours and pay at the office with cash, card, or check.
Frequently Asked Questions
Do I need an email address to pay as a guest?
Yes, Extra Space will ask for an email address so they can send you a confirmation. Use any email you check regularly. You do not need to create an account or provide a password — the email is just for the receipt.
Can I pay a partial amount without logging in?
Yes. The guest payment page lets you enter any amount you want to pay, whether it is the full balance or part of it. If you owe $200 and can only pay $100 now, you can enter $100 and pay the rest later.
What if the payment page will not accept my unit number?
Double-check that you are entering the unit number exactly as it appears on your documents — sometimes it includes a letter or a dash. If it still does not work, call your facility. They can confirm your unit number is correct or let you know if there is a hold on the account that is blocking online payments.
Is there a fee for paying as a guest online?
Extra Space does not charge a fee for online payments made through their website, whether you are signed in or paying as a guest. Some payment methods, like certain prepaid cards, may have their own fees, but those come from the card issuer, not Extra Space.
How long does it take for a guest payment to show up in my account?
Most payments post within one to two business days. Payments made on weekends or holidays may take longer. You will receive a confirmation email right away, but the balance in your account will not update until the payment has fully processed.