CubeSmart bills you monthly, and you can pay online, by phone, or by mail
CubeSmart is a self-storage company that operates hundreds of facilities across the United States. When you rent a unit, you receive a monthly bill for your storage fees. You have three main ways to pay: through their online portal, by phone with a customer service representative, or by mailing a check to your facility.
The fastest and most convenient method is paying online through your CubeSmart account. You can set up automatic payments so the bill is paid on the same date each month without you having to remember. If you prefer to pay by phone or mail, both options are available, though they may take longer to process.
Key Takeaways
- You can pay your CubeSmart bill online through your account, by phone at the facility's direct number, or by mailing a check to your storage location.
- Online payment is the fastest method and allows you to set up automatic monthly payments so you never miss a due date.
- Your bill is due on the same day each month, and late payments may result in additional fees or loss of access to your unit.
- You will need your unit number and account information to pay, which you can find on your monthly bill or in your online account.
- If you move units or change your rental agreement, contact your facility directly to update your billing information.
Paying online through your CubeSmart account
Log in to the CubeSmart website or mobile app using the email address and password you created when you rented your unit. Once you are logged in, you will see your account dashboard, which displays your current balance, due date, and payment history. Click on the "Pay Now" or "Make a Payment" button to enter your payment details.
You can pay with a debit card, credit card, or bank account. Enter the amount you want to pay (usually your full monthly bill) and confirm the payment method. The system will show you the processing fee, if any, before you submit. Most online payments process within one business day, though some may take up to two days depending on your bank.
To set up automatic payments, go to your account settings and select the autopay option. Choose the date you want the payment to come out each month — many people choose the same day their bill is due. Once autopay is active, your account will be charged automatically each month until you turn it off.
Paying by phone or at your facility
Call your specific CubeSmart location directly to pay by phone. You can find the phone number on your monthly bill, on the CubeSmart website by searching for your facility, or in your online account. Have your unit number and payment method (debit card, credit card, or bank account) ready when you call.
Some CubeSmart facilities also accept payments in person at the office during business hours. You can pay with cash, check, debit card, or credit card. Hours vary by location, so call ahead to confirm when the office is open and whether they accept the payment method you plan to use.
Paying by mail
Write a check for the amount due and include a note with your unit number and the last four digits of your phone number so the facility can match the payment to your account. Mail the check to the address listed on your monthly bill — this is usually your specific CubeSmart facility's mailing address, not a corporate office.
Mail payments typically take five to ten business days to arrive and be processed, depending on postal delivery times and the facility's processing schedule. To avoid late fees, mail your payment at least one week before your due date. If you are unsure whether your payment arrived, call the facility to confirm it was received and posted to your account.
What happens if you miss a payment
If your bill is not paid by the due date, CubeSmart will charge a late fee. The amount of the late fee varies by state and facility, but it is typically a percentage of your monthly rent or a flat fee. Late fees are added to your next bill.
If you continue to miss payments, CubeSmart may restrict your access to your unit or begin the process to remove your belongings and auction them off to cover the unpaid rent. This process varies by state law, but generally you will receive written notice before access is restricted. If you are having trouble paying your bill, contact your facility as soon as possible to discuss your options.
Updating your billing information
If you change your payment method, move to a different unit, or need to update your contact information, log into your online account and make the changes in the account settings section. You can also call your facility directly to request changes over the phone.
If you are moving out of your unit, notify the facility in writing at least the number of days required by your lease agreement — usually 30 days. Your final bill will be calculated based on your move-out date, and any remaining balance or deposit refund will be handled according to your rental agreement and state law.
Frequently Asked Questions
Can I pay my CubeSmart bill with a credit card online?
Yes, you can pay with a credit card through the online portal or by phone. Some facilities may charge a processing fee for credit card payments, which will be shown before you complete the transaction. Debit cards and bank account transfers may have lower or no fees.
What if I forgot my online account password?
Click the "Forgot Password" link on the CubeSmart login page and enter your email address. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder or call your facility for help.
Can I pay multiple months at once?
Yes, you can pay multiple months in advance through the online portal or by phone. This can help you stay ahead of payments, though it does not change your due date. Contact your facility if you want to change when your monthly bill is due.
Is there a discount if I pay in advance?
Discounts for advance payment vary by facility and are not standard across all CubeSmart locations. Call your facility to ask whether they offer any discounts for paying multiple months upfront or for setting up automatic payments.
What should I do if my payment was processed twice?
Contact your facility immediately with proof of both charges. They can investigate the duplicate payment and process a refund if the error was on their end. Keep your receipt or bank statement showing both charges as documentation.