Where to pay your Planet Fitness membership
Planet Fitness bills you monthly, and the payment method you set up during signup determines where your bill goes. Most members pay through the Planet Fitness app or website using a credit card, debit card, or bank account. You can also call the membership services line at 1-855-707-1515 to make a one-time payment by phone.
Your membership fee is charged on the same day each month — usually the day you joined. If you signed up on the 15th, your bill arrives on the 15th of every month. Knowing this date helps you plan around it and catch any problems early.
Key Takeaways
- You can pay through the Planet Fitness app, the website, or by calling 1-855-707-1515 with a card or bank account.
- Your monthly charge hits on the same day each month, which you can find in your account settings or membership confirmation email.
- If a payment fails, Planet Fitness usually retries it within a few days, but you should update your payment method right away to avoid service interruption.
- Changing your membership tier or canceling requires a separate step — paying your current bill does not automatically change your plan.
Paying through the Planet Fitness app or website
Log into your account on the Planet Fitness website or open the app, then go to your account settings or membership section. Look for "Billing" or "Payment Method" — the exact label varies slightly depending on whether you are on mobile or desktop. From there you can see your next billing date, your current payment method, and the option to make a one-time payment.
If you want to update your card or bank account information, use the same billing section. Remove the old payment method first, then add the new one. This prevents the system from trying to charge the old card on your next billing date.
Paying by phone
Call 1-855-707-1515 during business hours and tell the representative you want to make a payment. Have your membership number (on your confirmation email or in the app) and your payment card or bank account details ready. The representative will process the payment immediately and send you a confirmation number.
Phone payments are useful if you are having trouble with the app or website, or if you want to discuss your account before paying. You can also ask about your billing date, recent charges, or membership options during the same call.
What to do if a payment fails
If your card is declined or your bank account transfer bounces, Planet Fitness usually retries the charge within 2 to 3 business days. You will see a notification in the app or receive an email about the failed payment. Do not wait for the retry — update your payment method immediately in your account settings.
If the retry fails again, your membership may be suspended until the payment goes through. You will lose access to the gym during the suspension. Log back into your account, confirm your new payment method is correct, and contact 1-855-707-1515 if the charge still will not process. The representative can manually retry the payment or help you troubleshoot the issue.
Changing your membership tier or pausing your membership
Paying your bill does not change your membership level or pause your account. Those are separate actions in your account settings. If you want to downgrade from Black Card to a standard membership, or pause your membership temporarily, you must make that change before your next billing date.
Go to your membership settings in the app or website and look for "Membership Options" or "Manage Membership." You can downgrade, pause for up to 3 months, or cancel from there. Changes usually take effect on your next billing date. If you pause or cancel, you will still be charged for the current month, but the new rate or suspension starts the following month.
Canceling your membership
If you want to stop being charged, you must cancel your membership through your account settings — simply stopping visits will not stop the charges. In the app or website, find "Membership Options" or "Manage Membership" and select "Cancel Membership." You will be asked to confirm and may see a retention offer.
Cancellation takes effect on your next billing date. You will be charged one final time for the current month, then the charges stop. Keep your confirmation email showing the cancellation date in case you are charged again by mistake.
Frequently Asked Questions
Can I pay my Planet Fitness bill in person at the gym?
Most Planet Fitness locations do not accept in-person payments for membership fees. You must pay through the app, website, or by phone. However, some clubs may have a front desk that can help you update your payment method or answer billing questions.
What happens if I do not pay my Planet Fitness bill?
Your membership will be suspended after a failed payment and a few days of retry attempts. You will lose access to the gym until the payment goes through. If the bill remains unpaid for 30 days or more, Planet Fitness may cancel your membership and send the debt to a collection agency.
Can I change my billing date?
No, Planet Fitness does not let you move your billing date. Your charge date is locked to the day you joined. If that date is inconvenient, your only option is to cancel and rejoin on a different day of the month, though you may lose any promotional pricing you had.
Is there a way to pay annually instead of monthly?
Some Planet Fitness locations offer annual or multi-month prepayment options, but these are not standard across all clubs and are usually only available at signup. Contact your local club or call 1-855-707-1515 to ask whether your location offers a prepaid plan.
What if I was charged twice in one month?
Contact 1-855-707-1515 right away with the dates of both charges. The representative can review your account and process a refund if the duplicate charge was an error. Keep your bank or credit card statement as proof of the double charge.