Where to pay your LG&E and KU bill

LG&E and KU (Louisville Gas and Electric and Kentucky Utilities) accepts payments through several channels. The fastest and most convenient option is their online payment portal at lgeandku.com, where you can pay immediately using a bank account or debit card. You can also set up automatic payments so the bill comes out on the same date each month without you having to remember.

If you prefer to pay by mail, send a check or money order to the address printed on your bill — never send cash. Payment by mail typically takes 7 to 10 business days to reach LG&E and KU, so mail your payment well before the due date to avoid a late fee. You can also pay in person at an LG&E and KU payment center or at authorized payment locations in your area.

Phone payments are another option: call the customer service number on your bill to pay over the phone using a debit or credit card. A small convenience fee applies to phone payments, so check the current amount before you confirm.

Key Takeaways

  • Online payment through lgeandku.com is free and processes immediately, making it the fastest way to pay.
  • Automatic payments remove the risk of forgetting a due date and can be set up or cancelled anytime through your online account.
  • Mail payments take 7 to 10 business days, so send them at least two weeks before the due date to avoid late fees.
  • Phone and in-person payments are available but may carry convenience fees or require a trip to a payment location.
  • Your bill shows the due date, accepted payment methods, and the mailing address — check it before paying to confirm the deadline.

Setting up online payments and your account

To pay online, go to lgeandku.com and log into your account using your account number and password. If you do not have an online account yet, you can create one by clicking "Register" and entering your account number, service address, and email. Once you are logged in, select "Pay My Bill" and choose your payment method — bank account (which is free) or debit card (which may have a small fee).

Setting up automatic payments saves time and reduces the chance of a missed payment. In your account settings, select "Autopay" and choose the date you want the payment to come out each month. You can change or cancel automatic payments anytime through the same menu, so there is no long-term commitment. LG&E and KU will send you a confirmation email each time a payment is processed.

Payment methods and fees

Bank account payments (also called ACH or electronic check) are free and are the cheapest way to pay online. The payment processes within one business day. Debit card payments process immediately but typically carry a convenience fee of 2 to 3 percent of your bill amount — check lgeandku.com for the exact current fee before you pay.

Credit card payments are not accepted for regular bill payments through LG&E and KU's main portal, though some third-party payment processors may accept them with additional fees. Phone payments and in-person payments at a payment center also charge a convenience fee. If you are paying by mail or at an authorized retailer, ask whether a fee applies.

What to do if you cannot pay by the due date

If you know you cannot pay by the due date, contact LG&E and KU customer service before the due date passes. Explain your situation — they may be able to extend your due date or set up a payment plan that breaks your bill into smaller amounts over several weeks. Acting before you miss a payment is much easier than dealing with a late fee or service disconnection afterward.

LG&E and KU also offers programs for customers facing financial hardship. The company has information about budget billing, which spreads your annual costs evenly across 12 months so your bill is the same each month, and about assistance programs that may help if you are struggling to pay. Call customer service at the number on your bill to ask about these options.

Avoiding common payment mistakes

The most common mistake is mailing a payment too close to the due date. Mail takes 7 to 10 business days, so a check you drop in the mailbox on the due date will not arrive on time and will be marked late. Mail your payment at least two weeks early, or use online payment instead.

Another mistake is paying the wrong amount. Always check your bill for the exact amount due — do not estimate or round down. If you are on a budget billing plan, your bill amount may be different from your actual usage, so read the bill carefully. If you overpay, LG&E and KU will credit the extra amount to your next bill or refund it if you request one.

Do not send cash by mail under any circumstances. Cash cannot be tracked, and if it is lost in the mail, you have no proof you sent it. Use check, money order, or online payment instead.

Finding your account number and due date

Your account number and due date are printed on your bill, usually near the top. The account number is a series of digits specific to your service address. The due date is the last day you can pay without a late fee. If you cannot find your bill, log into your online account at lgeandku.com to view your current bill and payment history.

If you have multiple properties or accounts with LG&E and KU, make sure you are paying the correct account number. Paying the wrong account will not credit your bill and may cause confusion when you try to resolve it later.

Frequently Asked Questions

Can I pay my LG&E and KU bill with a credit card?

LG&E and KU does not accept credit cards for regular bill payments through their main website. You can use a debit card or bank account online, or call customer service to ask about third-party payment processors that may accept credit cards — these typically charge an additional fee.

How long does it take for an online payment to show up on my account?

Bank account payments (ACH) process within one business day. Debit card payments process immediately. Once the payment is processed, it may take another day or two to appear in your account history, but the payment is recorded as received on the day you submit it.

What happens if I pay after the due date?

LG&E and KU will charge a late fee, which is added to your next bill. If you are more than 30 days late, the company may disconnect your service. If you know you will be late, call customer service before the due date to discuss a payment plan or extension.

Can I set up automatic payments and then cancel them later?

Yes. You can cancel automatic payments anytime through your online account or by calling customer service. There is no penalty for cancelling. If you want to stop a payment that is scheduled for the next few days, call customer service right away to make sure it does not process.

Is there a fee for paying in person at an LG&E and KU payment center?

LG&E and KU payment centers do not charge a fee for in-person payments. However, some authorized retailers that accept LG&E and KU payments may charge a small fee — ask before you pay.