How to pay your LG&E and KU bill
You can pay your LG&E and KU bill through their website, by phone, by mail, or in person at a payment center. The fastest method is online through your account at lge-ku.com — you can set up a one-time payment or enroll in autopay in a few minutes. If you prefer not to use the website, you can call 502-589-1444 (Louisville Gas and Electric) or 859-744-4812 (Kentucky Utilities) to pay by phone with a debit or credit card.
Payments made online or by phone typically post within one business day. If you mail a check, allow 7 to 10 days for it to arrive and be processed. The mailing address is printed on your bill. You can also pay in person at LG&E and KU payment centers in Louisville and Lexington, or at certain third-party locations — check the company website for the nearest location to you.
Key Takeaways
- Online payment through lge-ku.com is the fastest method and posts within one business day.
- You can set up automatic monthly payments (autopay) to avoid missing due dates.
- Phone payments are available at 502-589-1444 (LG&E) or 859-744-4812 (KU) using a debit or credit card.
- Mailed checks take 7 to 10 days to process, so send them at least two weeks before your due date to avoid a late fee.
- In-person payment centers are available in Louisville and Lexington if you prefer to pay with cash.
Setting up autopay to avoid late payments
Autopay deducts your bill automatically from your bank account or credit card on your due date each month. To enroll, log into your account at lge-ku.com, go to the billing section, and select the autopay option. You will need to provide your bank account number and routing number, or your credit card information.
Once autopay is active, you can still view your bill online before the payment goes through — the company sends you an email reminder a few days before the due date. If your bill amount changes significantly one month and you want to pay a different amount, you can make a one-time adjustment or pause autopay for that month and pay manually instead.
What to do if you cannot pay by your due date
Contact LG&E and KU before your due date if you know you will be late. You can call 502-589-1444 (LG&E) or 859-744-4812 (KU) to discuss a payment arrangement. The company may allow you to split your payment across two or more dates, which can help you avoid a late fee and service disconnection.
If you are struggling with your bill, ask about the company's assistance programs. LG&E and KU offer programs for low-income households, seniors, and people with disabilities. You can also contact your local community action agency or 211 Kentucky to learn about energy assistance programs that may help pay part of your bill.
Understanding payment methods and fees
LG&E and KU do not charge a fee for online payments made directly from your bank account. Credit card payments made through the website do incur a processing fee (the amount varies depending on the card type). Payments made by phone also carry a processing fee. If you want to avoid fees, pay directly from your checking or savings account online, or mail a check.
Third-party payment services (such as bill payment apps or check-cashing services) may also charge their own fees. Before using a third-party service, confirm the fee amount and make sure the payment will reach LG&E and KU in time to avoid a late charge.
How to find your account number and due date
Your account number and due date appear on your bill, usually near the top. The account number is a series of digits specific to your service address. When you pay online or by phone, you will need to enter this number so the payment is credited to the correct account.
You can also find your account number by logging into lge-ku.com and viewing your account summary. If you have multiple properties or accounts with LG&E and KU, make sure you are paying the correct one — each address has its own account number and bill.
Paying a bill for someone else's account
If you want to pay someone else's LG&E and KU bill, you will need their account number. You can pay online at lge-ku.com by selecting "Pay Another Account" instead of "Pay My Account," then entering the account number and the payment amount. You can also call the payment line and provide the account number when prompted.
The account holder can also authorize you to manage their account online by adding you as an authorized user. To do this, the account holder logs into lge-ku.com, goes to account settings, and adds your name and email address. Once authorized, you can view the bill, make payments, and update contact information without needing the account number each time.
What happens if your payment is late
If your payment does not arrive by the due date printed on your bill, LG&E and KU will charge a late fee. The amount of the late fee is set by the Public Service Commission of Kentucky and is included in the company's tariff (rate schedule). Late fees typically range from a small percentage of your bill to a flat dollar amount, depending on your rate class.
If your bill remains unpaid for 30 days or more after the due date, the company may disconnect your service. You will receive a disconnection notice before this happens, usually giving you 10 days to pay or contact the company to arrange a payment plan. If your service is disconnected, you will need to pay the full past-due balance plus a reconnection fee to restore power.
Frequently Asked Questions
Can I pay my LG&E and KU bill with a prepaid card?
Yes, you can use a prepaid card online at lge-ku.com or by phone. The card must have a Visa, Mastercard, American Express, or Discover logo. Be aware that the company charges a processing fee for credit and prepaid card payments, so paying from your bank account directly is cheaper if that option is available to you.
What if I pay online but my payment does not show up on my account?
Online payments typically post within one business day. If more than one business day has passed and you do not see the payment reflected on your account, log back into lge-ku.com and check your payment history to confirm the payment was submitted. If it was submitted but has not posted, call 502-589-1444 (LG&E) or 859-744-4812 (KU) with your confirmation number.
Can I set up autopay for a different amount each month?
Autopay deducts the full bill amount each month. If you want to pay a different amount, you can pause autopay for that month, make a manual payment for the amount you choose, and then resume autopay the following month. Alternatively, you can contact the company to discuss a budget billing plan, which averages your annual usage and charges you the same amount each month.
What if I overpay my bill?
If you pay more than the amount due, the extra amount becomes a credit on your account. LG&E and KU will apply this credit to your next bill. If you want a refund instead of a credit, contact the company at 502-589-1444 (LG&E) or 859-744-4812 (KU) to request one.
Is there a discount if I pay my bill in full before the due date?
LG&E and KU do not offer early-payment discounts. However, paying on time avoids late fees and the risk of service disconnection. If you are looking to lower your overall bill, ask about energy efficiency programs or budget billing, which can help spread your costs more evenly across the year.