Where to send your Georgia natural gas payment
Your natural gas bill in Georgia comes from one of two companies: Georgia Natural Gas or Scana Energy. Check the top of your bill to see which one serves you. The payment address and methods available depend on which company you use.
Both companies accept payments by mail, phone, and online. Georgia Natural Gas also allows automatic bank withdrawals. The bill itself lists the mailing address for checks and the phone number for phone payments. Online payment portals are available on each company's website — you can find yours by searching the company name plus "pay bill" or "online account".
If you are unsure which company serves your address, call 1-888-891-0938 (Georgia Natural Gas) or 1-888-742-2622 (Scana Energy). They can confirm your account and tell you all payment methods available to you.
Key Takeaways
- Georgia Natural Gas and Scana Energy are the two natural gas providers in Georgia, and each has its own payment address and online portal.
- You can pay by mail, phone, or online with either company, and Georgia Natural Gas also offers automatic bank withdrawals.
- The bill itself shows the mailing address and phone number for payments, and both companies have websites where you can set up an online account.
- Payment due dates vary by account and billing cycle, so check your bill for the specific date your payment is due.
- Late payments may result in a reconnection fee if service is shut off, so paying on time protects you from extra charges.
How to pay online or by phone
Online payment is the fastest way to avoid late fees. Log into your account on the provider's website using your account number and zip code. You can then choose to pay once or set up a recurring payment for the same day each month. Online payments usually post within one business day.
Phone payments work the same way. Call the number on your bill and follow the automated system, or ask to speak with a representative. Have your account number and a debit card or bank account ready. Phone payments also post within one business day, though you may be charged a small fee for speaking with a representative rather than using the automated system.
If you set up automatic bank withdrawals through Georgia Natural Gas, the payment comes out on the due date each month without you having to do anything. You can change or cancel the arrangement anytime by logging into your account or calling the company.
Mailing a check or money order
Write your account number on the check or money order. Mail it to the address shown on your bill at least 10 business days before the due date to make sure it arrives on time. The post office can take several days, and the company needs time to process the payment after it arrives.
Do not mail cash. If you do not have a checking account, use a money order from a grocery store, pharmacy, or post office. Money orders cost a small fee but are safer than cash and provide a receipt.
What happens if you miss a payment
If your payment does not arrive by the due date, the company will add a late fee to your next bill. The amount varies but is usually a percentage of your bill or a flat fee — check your bill or account for the exact amount.
If you are more than 30 days late, the company may shut off your gas service. To restore service, you will need to pay the full past-due amount plus a reconnection fee, which can be $50 to $150 or more. If you cannot pay the full amount, contact the company immediately to discuss a payment plan or hardship programs.
Payment plans and hardship programs
If you fall behind on your bill, both Georgia Natural Gas and Scana Energy offer payment plans that let you spread the past-due amount over several months. Call the company and explain your situation. They will work with you to set up a plan you can afford, usually adding a portion of the past-due balance to your regular monthly bill.
Georgia also has the Georgia Power and Light Assistance Program, which helps low-income households pay heating and cooling bills. You must meet income limits and apply through your local community action agency. Search "community action agency near me" to find the office in your county, or call 2-1-1 to be connected to local resources.
If you are over 60 or disabled, you may also be protected from service shutoff during winter months. Contact your provider to ask about winter protection rules in your area.
Understanding your bill and due date
Your natural gas bill shows the amount due and the due date near the top. The due date is usually 20 to 25 days after the bill is mailed. If the due date falls on a weekend or holiday, payment is due the next business day.
The bill also breaks down your charges: the cost of the gas itself, delivery charges, and any taxes or fees. The delivery charge is set by the Georgia Public Service Commission and is the same for all customers of that company in your area. The gas cost varies month to month based on market prices and how much you use.
If your bill seems unusually high, check whether you used more gas than usual — winter months are typically higher because of heating. You can also contact the company to ask about a meter check or to review your usage history online.
Setting up automatic payments to avoid late fees
The easiest way to never miss a payment is to set up automatic withdrawals from your bank account. Georgia Natural Gas lets you do this through its website or by calling 1-888-891-0938. Scana Energy offers automatic payments through its online portal. The payment comes out on the due date each month, and you can change or cancel anytime.
Automatic payments do not cost extra and protect you from late fees and service shutoff. If your bill amount changes significantly from month to month, you can still review it before the payment goes through — most companies send an email or text alert a few days before the withdrawal.
Frequently Asked Questions
Can I pay my bill at a store or payment center?
Neither Georgia Natural Gas nor Scana Energy operates payment centers where you can pay in person. You must pay by mail, phone, or online. Some third-party bill payment services may accept payments, but they charge a fee and are slower than paying directly to the company.
What if I pay online but my payment does not show up?
Online payments usually post within one business day. If more than two business days have passed and the payment does not appear in your account, call the company with your confirmation number from the payment. They can trace the payment and confirm it was received.
Do I have to pay the full bill, or can I pay part of it?
You can pay part of your bill, but the full amount is still due by the due date. Partial payments reduce what you owe but do not stop late fees or shutoff if the full balance is not paid by the deadline. If you cannot pay in full, contact the company about a payment plan.
What is the reconnection fee if my service is shut off?
Reconnection fees vary by company and range from $50 to $150 or more. The exact amount is listed in your company's tariff, which you can request by phone or find on the Georgia Public Service Commission website. You must also pay the full past-due balance to restore service.
Can I change my due date to match my payday?
Contact your provider to ask about changing your due date. Both companies may be able to adjust it, though the change usually takes effect on your next billing cycle. This can help you time the payment to when you receive income.