Where to pay Atlanta Gas Light
Atlanta Gas Light (AGL) accepts payments through four main channels: online at their website, by phone, by mail, or in person at payment centers. The fastest and most convenient option for most people is online payment through your AGL account — you can pay any time without waiting for business hours, and the payment posts within one to two business days.
To pay online, log into your account at atlantagaslight.com using your account number and password. If you do not have an online account yet, you can create one in a few minutes with your account number and service address. The website accepts payments from a checking or savings account at no charge, or by debit or credit card for a small fee (typically $1 to $3 depending on the card type).
If you prefer to speak with someone, call AGL's customer service at 1-888-891-0938 to pay by phone. A representative can process a payment from your bank account or card. Phone payments are available Monday through Friday, 7 a.m. to 7 p.m. Eastern time, and Saturday 8 a.m. to 5 p.m.
Key Takeaways
- Online payment at atlantagaslight.com is free when you pay from a bank account and posts within one to two business days.
- Phone payments at 1-888-891-0938 are available during business hours and let you speak with a representative if you have questions about your bill.
- Mail payments should be sent to the address on your bill at least 10 days before the due date to avoid late fees.
- Setting up automatic payments from your bank account removes the need to remember due dates and prevents accidental late payments.
Mailing a check or money order
If you prefer to pay by mail, write your account number on the check or money order and send it to the address printed on your bill. Do not mail cash. AGL recommends sending payment at least 10 days before your due date to allow time for the mail to arrive and be processed.
The mailing address on your bill is the correct one to use — do not send payment to AGL's main office address, as it may be routed to the wrong department and delay posting to your account. Keep a record of the check number and date you mailed it in case you need to follow up on a late payment.
Automatic payments and budget billing
Setting up automatic payments removes the need to remember your due date each month. You can authorize AGL to withdraw payment automatically from your checking or savings account on a date you choose — typically a few days after your bill is issued. Log into your online account and select "Autopay" or call customer service to set this up.
AGL also offers budget billing, which averages your annual gas costs into equal monthly payments. This smooths out the spikes you see in winter when heating demand is highest. Your actual usage is still tracked, and you settle any difference once a year. Budget billing is useful if you want predictable monthly costs, though it means you may owe money at the end of the year if your usage was higher than the average.
Late payments and what happens if you miss a due date
Your bill is due by the date printed on your statement. If payment does not arrive by that date, AGL charges a late fee — typically a percentage of your bill or a flat amount, whichever is greater. The exact fee is listed on your bill and in your service agreement.
If you miss a payment, AGL will send you a notice. You usually have 10 to 15 days after the due date to pay before the company considers your account past due. If your account stays unpaid for 30 days or more, AGL may disconnect your service without further notice. If disconnection happens, you will need to pay the full past-due balance plus a reconnection fee to restore gas service.
If you are struggling to pay your bill, contact AGL before your account falls behind. The company offers payment arrangements for customers who cannot pay the full amount at once — you can set up a plan to pay over several weeks or months. Call 1-888-891-0938 to discuss options with a representative.
Understanding your bill and account number
Your account number appears at the top of your bill and in the upper right corner of your statement. You will need this number to pay online, by phone, or by mail. If you cannot find your account number, check any recent bill or call customer service.
Your bill shows your current charges, any balance from the previous month, taxes, and fees. The due date is clearly marked, and the payment address for mailing is also on the statement. If you have questions about specific charges, the bill includes a customer service phone number and a breakdown of what you are being charged for — typically a base charge, usage charges, and any applicable taxes or surcharges.
Payment problems and what to do if your payment does not post
If you paid online or by phone and your payment does not appear on your account within two business days, log back into your account to confirm the payment was processed. Look for a confirmation number or receipt — this proves AGL received your payment. If the payment shows as pending, wait one more business day before contacting the company.
If your payment was rejected (for example, because of insufficient funds or an expired card), you will receive a notice from AGL. Contact customer service immediately to resubmit payment and avoid late fees. If you mailed a check and it has been more than two weeks with no posting, call customer service with your check number and date so they can trace it.
Payment assistance programs
AGL participates in the Georgia Low Income Home Energy Assistance Program (LIHEAP), which provides one-time bill payment help to households that meet income limits. You do not pay AGL directly through this program — instead, LIHEAP pays a portion of your bill to the company on your behalf. To learn whether you may be may be able to access and how to apply, contact your local community action agency or call 1-800-869-1150.
AGL also has a Customer Assistance Program (CAP) for low-income customers. CAP reduces your monthly bill to a percentage of your household income and freezes late fees while you are enrolled. To learn more about CAP, call 1-888-891-0938 and ask to speak with someone about assistance programs.
Frequently Asked Questions
Can I pay my Atlanta Gas Light bill with a credit card online?
Yes, you can pay with a credit or debit card through the AGL website, but the company charges a processing fee (typically $1 to $3). Paying from a checking or savings account online is free and is the lowest-cost option if you have bank account access.
What time does my online payment post to my account?
Online payments typically post within one to two business days. Payments made on a weekend or holiday are processed the next business day. If you need your payment to post by a specific date, submit it at least two business days before your due date to be safe.
Is there a way to avoid late fees if I cannot pay the full bill?
Yes. Call AGL at 1-888-891-0938 before your due date and ask about a payment arrangement. The company can set up a plan for you to pay over several weeks or months without charging a late fee, as long as you stick to the agreed schedule.
What happens if AGL disconnects my service for non-payment?
You will need to pay your full past-due balance plus a reconnection fee to restore service. AGL typically gives you notice before disconnection, so contact the company as soon as you know you cannot pay to discuss a payment plan or assistance options.
Can I change my due date?
Yes. Log into your online account or call customer service at 1-888-891-0938 to request a different due date. AGL can usually accommodate requests to move your due date to align with when you receive income or prefer to pay bills.