Where to pay your FirstEnergy bill online

FirstEnergy's online payment portal is at www.firstenergycorp.com. You can log into your account there to pay your current bill, set up automatic payments, or make a one-time payment without logging in. The site works on desktop, tablet, and mobile browsers.

You do not need to create an account to make a single payment. If you choose to pay as a guest, you will need your account number (found on your bill) and the amount you want to pay. Creating an account takes a few minutes and lets you see your payment history, view past bills, and set up recurring payments.

FirstEnergy serves customers in Ohio, Pennsylvania, West Virginia, Indiana, Kentucky, Maryland, New Jersey, and Virginia under different subsidiary names — Ohio Edison, Pennsylvania Power, Monongahela Power, and others. Regardless of which subsidiary serves your area, the payment portal is the same.

Key Takeaways

  • You can pay online at www.firstenergycorp.com without creating an account if you have your account number and know the amount due.
  • Creating a free account lets you set up automatic monthly payments, view your bill history, and check your usage patterns.
  • Payments made online typically post to your account within one business day, though FirstEnergy recommends paying at least five business days before your due date to avoid late fees.
  • If you cannot pay the full amount, you can make a partial payment online, but contact FirstEnergy directly to discuss a payment plan for the remaining balance.
  • FirstEnergy also accepts payments by phone, mail, and automatic bank draft if online payment does not work for your situation.

How to set up an online account

Go to www.firstenergycorp.com and select "Create Account" or "Sign Up." You will need your account number, which appears on your bill in the upper right corner or near your name and address. You will also need a valid email address and a phone number.

FirstEnergy will send a verification code to your email. Enter that code to confirm your identity. Then create a username and password. Your password must be at least eight characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #).

Once your account is active, you can log in anytime to view your current balance, see your payment due date, and access bills from the past 24 months. The account dashboard also shows your daily energy usage if you have a smart meter, which can help you spot unusual spikes in your bill.

Making a one-time payment online

If you are logged into your account, select "Pay Now" or "Make a Payment" from the main menu. Choose the amount you want to pay — you can pay the full balance, the minimum due, or a custom amount. Then select your payment method.

FirstEnergy accepts payments from a checking or savings account (no fee) or a debit or credit card (a small fee applies, usually 2 to 3 percent of the payment amount). The site will show you the fee before you confirm, so you know the exact cost. If you use a credit card, the fee is charged to your card along with the payment.

After you submit your payment, you will see a confirmation number on screen. Save or print this number. FirstEnergy will also email a receipt to the address on file. Payments made before 8 p.m. Eastern Time on a business day typically post the next business day.

Setting up automatic monthly payments

Automatic payments remove the risk of forgetting a due date and incurring a late fee. Log into your account, go to "Billing & Payments," and select "Autopay" or "Automatic Payment." Choose the date you want the payment to come out each month — FirstEnergy recommends selecting a date a few days after you normally receive income.

You can set the payment to be the full bill amount, a fixed amount you choose, or a variable amount (which adjusts if your bill changes). If you choose a fixed amount and your bill is higher one month, you will still owe the difference. If your bill is lower, the extra payment will be credited to your next bill.

You can change or cancel automatic payments anytime through your account. If you need to stop a payment before it processes, log in at least one business day before the scheduled payment date and turn off autopay. If you cancel after the payment has already been submitted, contact FirstEnergy's customer service to request a reversal.

Payment methods and fees

FirstEnergy charges no fee for payments made from a bank account (checking or savings). Debit card and credit card payments incur a fee of roughly 2 to 3 percent, though the exact percentage varies. The site displays the fee before you confirm the payment.

If you prefer not to pay online, FirstEnergy also accepts payments by phone at the number on your bill (usually 1-800-633-4766, but check your bill to confirm). Phone payments can be made with a bank account or card, and the same fees apply. You can also mail a check to the address on your bill or set up automatic bank draft through your own bank's bill pay system, which typically has no fee.

What to do if your payment does not go through

If your online payment is declined, the most common reasons are an expired card, insufficient funds, or a mismatch between the address on file and your card's billing address. Check that your payment method is current and that the address matches exactly.

If you see an error message on the FirstEnergy website itself, try clearing your browser's cache and cookies, then log back in. If the problem persists, contact FirstEnergy's customer service. They can process your payment over the phone or troubleshoot why the online system is rejecting your information.

If your payment posts but you are still seeing a past-due balance, the payment may not have processed yet. Payments typically post within one business day, but can take up to two business days during high-volume periods. Check your account again after 24 hours. If the balance has not updated, contact customer service with your confirmation number.

Frequently Asked Questions

Can I pay someone else's FirstEnergy bill online?

Yes, if you know their account number. You can pay as a guest without logging in — just enter their account number and the amount due. The payment will be credited to their account. If you want to set up recurring payments for someone else, you will need their account number and email address to create an account in their name.

How long does it take for an online payment to show up?

Payments made before 8 p.m. Eastern Time on a business day usually post the next business day. Payments made after 8 p.m. or on weekends may not post until the following business day. FirstEnergy recommends paying at least five business days before your due date to avoid late fees.

What if I pay online but my bill still shows past due?

Wait at least one business day for the payment to post. If it still shows past due after 24 hours, log back into your account and refresh the page. If the balance has not updated, contact FirstEnergy with your payment confirmation number. They can verify the payment was received and manually update your account if needed.

Can I set up automatic payments if I do not have a bank account?

You can make one-time payments with a debit or credit card, but FirstEnergy does not offer automatic payments using a card alone. To set up autopay, you need a checking or savings account. If you do not have a bank account, you can call customer service to discuss other payment options.

Is it safe to pay FirstEnergy online?

FirstEnergy's website uses encryption to protect your payment information. However, make sure you are on the official site (www.firstenergycorp.com) and not a phishing site. Never click a payment link in an unsolicited email or text. If you receive a suspicious message claiming to be from FirstEnergy, contact their customer service directly using the number on your bill.