Log in to your Enbridge account through their website or mobile app
To pay your Enbridge bill online, you first need to access your account at enbridge.com. Look for the "Log In" button in the top right corner of the homepage. If you do not have an account yet, you will need to create one before you can view your bill or make a payment.
Enbridge also offers a mobile app for iOS and Android devices. Search for "Enbridge" in your device's app store and download the official app. The login process is the same — you will enter your username and password to access your account.
If you have forgotten your password, select "Forgot Password" on the login page. Enbridge will send you a link to reset it. Check the email address associated with your account, including your spam folder, as the reset email sometimes ends up there.
Key Takeaways
- You can log in at enbridge.com or through the Enbridge mobile app using your username and password.
- Your bill shows your account number, usage period, charges, and any balance you owe — review it before paying to catch errors.
- One-time payments can be made by debit card, credit card, or bank account transfer directly from your account dashboard.
- If you set up automatic payments, Enbridge will charge your chosen payment method on your due date each month.
- Payment processing times vary: debit and credit cards usually post within one business day, while bank transfers may take two to three business days.
Find and review your bill after logging in
Once you are logged in, look for a section labeled "Bills," "My Bills," or "Account" — the exact wording depends on whether you are using the website or app. Click on the most recent billing period to open your bill.
Your bill will show your account number, the dates covered by this bill, your total charges, and the amount due. It will also break down what you are being charged for: delivery charges (the cost to transport gas to your home), commodity charges (the cost of the gas itself), and any taxes or other fees. Review these numbers against your previous bills to spot any unusual spikes in usage or charges.
The bill also displays your due date. Enbridge typically gives you about 20 days from the bill date to pay. If you pay after the due date, you may be charged a late fee.
Pay a one-time bill using your online account
From your account dashboard, select the option to make a payment. Enbridge will ask you to choose your payment method: debit card, credit card, or bank account (electronic funds transfer). Enter the amount you want to pay — this can be your full balance or a partial payment.
If you choose to pay by debit or credit card, you will enter your card number, expiration date, and CVV. If you choose bank account transfer, you will provide your routing number and account number. Enbridge will confirm the payment details before processing.
After you submit the payment, Enbridge will show you a confirmation number. Write this down or take a screenshot — you will need it if you ever need to dispute the payment or confirm it went through. Debit and credit card payments usually post within one business day. Bank account transfers typically take two to three business days.
Set up automatic monthly payments to avoid missing due dates
If you want Enbridge to charge you automatically each month, look for an option like "Autopay," "Auto Pay," or "Automatic Payments" in your account settings. Select this option and choose your payment method: debit card, credit card, or bank account.
Enbridge will charge your account on your due date each month, as long as your payment method stays valid. If your card expires or your bank account closes, you will need to update your payment method in your account settings, or your automatic payment will fail.
Automatic payments do not mean you stop receiving bills. Enbridge will still send you a bill each month showing your charges. Review it to make sure the amount charged matches what you expected. If you spot an error, contact Enbridge customer service before the next automatic payment is scheduled.
Pay by phone or mail if you cannot use online payment
If you do not want to pay online, you can call Enbridge's customer service line to make a payment over the phone. The phone number is on your bill. Have your account number and payment method ready when you call.
You can also mail a check or money order to the address shown on your bill. Write your account number on the check so Enbridge knows which account to credit. Mail payments take longer to process — allow at least one week for the payment to arrive and be recorded in your account.
Troubleshoot common login and payment problems
If you cannot log in, first check that you are using the correct username and password. Passwords are case-sensitive, so make sure Caps Lock is off. If you still cannot log in after trying again, use the "Forgot Password" link to reset your password.
If your payment is rejected, the most common reasons are an expired card, insufficient funds in your bank account, or a mismatch between the address on file and the address you entered. Check your payment method details in your account settings and try again. If the payment still fails, contact Enbridge customer service — they can tell you exactly why the payment was declined.
If you see a charge on your account that you do not recognize, do not ignore it. Log in and review your bill details, or call Enbridge to ask about the charge. Enbridge has a dispute process if you believe you were billed incorrectly.
Understand what information you need before you start
To create a new Enbridge account online, you will need your account number (found on any bill or in your welcome letter), your postal code, and your date of birth. Enbridge uses these to verify your identity.
To make a payment, you will need either a valid debit card, credit card, or bank account information. If you are paying by bank account transfer, have your routing number and account number ready — these are printed on the bottom left of your checks.
Keep your bill handy when you log in so you can verify the amount due and check for any charges you do not recognize. If you are setting up automatic payments, make sure the payment method you choose will remain valid — for example, if your credit card is expiring soon, update it before setting up autopay.
Frequently Asked Questions
Is there a fee to pay my bill online?
Enbridge does not charge a fee to pay by debit card or bank account transfer. If you pay by credit card, Enbridge may charge a processing fee — check your account before you submit the payment, as the fee amount varies. Paying by phone or mail does not incur a fee.
How long does it take for my payment to show up in my account?
Debit and credit card payments usually post within one business day. Bank account transfers typically take two to three business days. If your payment does not appear within this timeframe, contact Enbridge with your confirmation number.
Can I change my due date?
Some Enbridge accounts allow you to request a different due date. Log in to your account or call customer service to ask if this option is available for you. If it is, you can usually choose a date between the 1st and the 28th of the month.
What happens if I pay late?
If you pay after your due date, Enbridge will charge a late fee. The amount varies by province and account type. If you know you will be late, contact Enbridge before the due date to discuss your options — they may be able to work with you on timing.
Can I pay someone else's Enbridge bill using my account?
No. You can only pay the bill for the account you are logged into. If you want to pay someone else's bill, they will need to give you permission through their account settings, or you can send them money and they can pay it themselves.