How to pay your Enbridge Gas bill
Enbridge Gas offers several ways to pay your bill, and the fastest route depends on whether you want to pay right now or set up automatic payments. You can pay online through your Enbridge account, by phone, by mail, or through automatic bank withdrawals — each method has different timing and works best for different situations.
The online portal at enbridge.com is the quickest option if you have your account number handy. Log in, select "Pay My Bill," enter the amount, and choose your payment method (debit card, credit card, or bank account). Payment usually posts within one business day. If you prefer not to use the website, you can call Enbridge's payment line at 1-800-668-2662 to pay by phone with a debit or credit card — this also takes about one business day to process.
For mail payments, write a cheque to Enbridge Gas and include your account number on the cheque. Mail it to the address shown on your bill. Cheques typically take 5 to 10 business days to clear, so plan ahead if your due date is soon. If you want to avoid thinking about payments altogether, set up pre-authorized bank withdrawals (PAD) through your account — Enbridge will deduct the amount automatically on your due date each month.
Key Takeaways
- Online and phone payments post within one business day, while cheques take 5 to 10 business days, so choose based on how soon your due date is.
- Pre-authorized bank withdrawals remove the need to remember to pay each month and are set up through your online account or by calling 1-800-668-2662.
- Your account number appears on your bill and is required for all payment methods except online login.
- If you cannot pay the full amount by your due date, contact Enbridge before the deadline to discuss a payment arrangement.
Understanding your Enbridge Gas bill
Your Enbridge bill shows three main sections: the amount you owe, a breakdown of charges, and your account details. The charges section is where most confusion happens because it separates the cost of the gas itself from the cost of delivering it to your home.
The commodity charge is what you pay for the natural gas you actually used — this price changes monthly based on the market. The delivery charge covers the pipes, maintenance, and infrastructure that bring gas to your home; this stays roughly the same each month. You will also see a regulatory charge, which funds programs like low-income assistance and pipeline safety. Together, these make up your total bill.
Your bill also shows your current meter reading and your previous meter reading. The difference between the two is how much gas you used that billing period, measured in cubic metres. If you want to check whether the reading is accurate, you can read your own meter and compare it to what Enbridge recorded — the meter is usually outside your home or in the basement.
What to do if your bill seems wrong
If your bill is higher than usual or does not match what you expected, start by checking your meter reading against the one on your bill. A sudden spike often means either a meter misread, a leak, or a change in your usage (like running the furnace more in winter). If the reading on your bill matches your meter, the bill is likely correct.
If you think there is an error, contact Enbridge at 1-800-668-2662 with your account number and the bill date. Explain what seems wrong — for example, "My bill doubled but my usage hasn't changed" — and ask them to review the meter reading. Enbridge can send someone to check your meter in person if you request it, though this may take a few weeks to schedule.
If you suspect a gas leak (you smell gas, hear hissing, or see dead vegetation in a line from your meter), call Enbridge's emergency line at 1-866-763-5427 immediately. Do not use electrical switches or create sparks. Leave the area and call from a safe location.
Setting up automatic payments and managing your account
Pre-authorized bank withdrawals are the easiest way to stay on top of payments because Enbridge deducts the amount automatically on your due date each month. To set this up, log into your account at enbridge.com, go to "Billing & Payments," and select "Pre-Authorized Bank Withdrawals." You will need your bank account number and transit number (both appear on a cheque). The setup takes about five minutes.
If you do not have online access or prefer to set it up by phone, call 1-800-668-2662 and ask to enroll in PAD. You will need the same banking information, and Enbridge will confirm the setup within one business day. Once it is active, you can change or cancel it anytime through your account or by calling.
You can also set up account notifications through your online profile so you receive an email or text when your bill is ready, when a payment is due, or when a payment has been processed. This helps you catch any unusual charges before they become a problem.
Payment arrangements if you cannot pay on time
If you cannot pay your bill by the due date, contact Enbridge before the deadline — do not wait until after. Call 1-800-668-2662 and explain your situation. Enbridge offers payment arrangements, which let you split your bill into smaller amounts over several weeks or months.
The terms depend on how much you owe and your payment history. If this is your first missed payment, Enbridge is usually willing to work with you. If you have missed payments before, you may need to pay a portion upfront and arrange the rest. Ask specifically what amount they will accept as a first payment and when the remaining balance is due.
If you are struggling with heating costs or cannot afford your bill because of financial hardship, ask Enbridge about their Low-Income Energy Assistance Program (LIEAP) or other support programs. These vary by province, so the representative can tell you what is available in your area.
Late payments and what happens next
If your payment does not arrive by the due date shown on your bill, Enbridge will add a late payment charge to your next bill. The amount varies but is typically a percentage of what you owe. You will also receive a notice in the mail warning you that your account is overdue.
If you remain unpaid for 30 days past the due date, Enbridge may disconnect your service. Before disconnection, you will receive a final notice giving you a deadline to pay or contact them about a payment arrangement. If you receive a disconnection notice, call immediately — even if you cannot pay the full amount, discussing a plan can stop the disconnection from happening.
Once service is disconnected, you will need to pay the full overdue balance plus a reconnection fee to have gas restored. Reconnection can take several days to schedule, so it is much better to contact Enbridge before you reach this point.
Frequently Asked Questions
Can I pay my Enbridge bill with a credit card?
Yes, you can pay with a credit card online at enbridge.com or by phone at 1-800-668-2662. However, Enbridge does not accept credit cards for pre-authorized withdrawals — only debit cards or bank accounts. If you want to use a credit card regularly, you will need to pay manually each month rather than setting up automatic payments.
How long does it take for my online payment to show up?
Online payments and phone payments typically post to your account within one business day. If you pay on a Friday evening, it may not show until Monday. If you are paying close to your due date, use online or phone payment rather than mail to avoid late fees.
What if I overpay my bill?
If you pay more than you owe, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund by contacting Enbridge at 1-800-668-2662, though this takes a few weeks to process.
Can I change my billing date?
Enbridge assigns billing dates based on your meter location and reading schedule, so you cannot choose your own date. However, you can contact Enbridge to ask if your date can be moved — they will tell you whether it is possible in your area. Some customers can shift their date by a week or two, but it is not may provide.
What should I do if I think I have been overcharged?
Compare your meter reading on the bill to your actual meter reading at home. If they match, the bill is correct. If they do not match, call 1-800-668-2662 with both numbers and ask Enbridge to review the reading. If you believe there is a billing error beyond a meter misread, ask for a formal review — Enbridge will investigate and send you a written response.