Log in to your ComEd account at ComEd.com
Go to ComEd.com and click the "Login" button in the top right corner. Enter your username or the email address tied to your account, then your password. If you have not created an online account yet, click "Register" on the same login page and follow the prompts to set one up with your email address and a password you choose.
If you forget your password, click "Forgot Password" on the login screen. ComEd will send a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes. The reset link usually works for 24 hours.
Once logged in, your account dashboard shows your current balance, due date, and recent usage. You can access this page anytime to check your bill status without having to wait for paper mail.
Key Takeaways
- Create your ComEd online account at ComEd.com using your email address and a password you choose.
- Pay your bill in full or set up a one-time payment directly from your checking or savings account through the online portal.
- You can also pay by credit or debit card, but ComEd charges a fee for this method — the amount varies and appears before you confirm payment.
- Set up automatic monthly payments so your bill is paid on the same day each month without logging in again.
- If you cannot pay the full amount, contact ComEd directly to discuss payment plans or hardship programs before your bill becomes overdue.
Pay your bill in full using your bank account
After logging in, look for "Pay My Bill" or "Make a Payment" on your dashboard. Select the amount you want to pay — you can pay the full balance due or a partial amount. Choose "Bank Account" as your payment method and enter your checking or savings account number and routing number.
ComEd does not charge a fee when you pay from your bank account. The payment usually posts within one to two business days. You will receive a confirmation number on screen immediately after you submit the payment — write this down or take a screenshot for your records.
If you do not know your routing number, you can find it on the bottom left of any check, or call your bank. Never use a debit card number in place of a bank account number — they are different and the payment will fail.
Pay by credit or debit card online
ComEd allows credit and debit card payments through its website, but charges a processing fee. The fee amount depends on your card type and the payment amount — ComEd shows you the exact fee before you confirm the payment, so you can decide whether to proceed or use your bank account instead.
To pay by card, select "Credit/Debit Card" during the payment step and enter your card number, expiration date, and CVV. The payment posts within one to two business days. If you use a card, keep your confirmation number for your records.
Set up automatic payments so you never miss a due date
Automatic payments remove the need to log in each month. From your account dashboard, look for "Autopay" or "Automatic Payments" and select it. Choose whether you want to pay the full bill amount or a fixed dollar amount each month, then pick the day of the month you want the payment to come out.
You can use either your bank account (no fee) or a credit or debit card (with a fee). ComEd will send you a reminder email a few days before each automatic payment is scheduled. You can pause or cancel automatic payments anytime by logging back into your account.
Automatic payments are useful if you want to avoid late fees and disconnection notices, but make sure the payment date works with your income schedule — if you set it for the 1st of the month but get paid on the 15th, your bank account might not have enough funds.
What to do if you cannot pay the full amount right now
If you cannot pay your bill in full, do not ignore it. Log into your account and look for "Payment Plans" or contact ComEd directly at the number on your bill. ComEd offers extended payment plans that let you spread your balance over several months with smaller payments.
The sooner you contact ComEd, the more options you have. If your bill becomes seriously overdue, ComEd can disconnect your service, and reconnection involves a fee. Some areas also have hardship programs or bill assistance through local nonprofits — ComEd's website lists these by region, or you can call 211 to find programs in your area.
Troubleshooting common login and payment problems
If you see an error message when you try to log in, first check that you are using the correct email address or username. ComEd accounts are case-sensitive for passwords, so make sure Caps Lock is off. If you still cannot log in after three attempts, use the "Forgot Password" link to reset it.
If a payment fails, check that your bank account number or card number is entered correctly, with no extra spaces. If you are paying from a bank account, confirm that the routing number matches your bank — many people mix up the account number and routing number. If the payment still fails, contact ComEd to ask whether there is a hold on your account or a technical issue on their end.
If you do not see a payment you made reflected in your account within two business days, log in and look for a confirmation number from when you submitted it. Call ComEd with that number so they can track the payment and confirm it was received.
Frequently Asked Questions
Can I pay my ComEd bill without creating an online account?
Yes. You can pay by phone at the number on your bill, by mail by sending a check to the address printed on your statement, or in person at a ComEd payment location. However, paying online is faster and you get an immediate confirmation. Creating an account takes about five minutes.
Is it safe to enter my bank account information on ComEd.com?
ComEd uses encryption to protect your banking information. Your bank account number is not stored on the website after the payment is complete — it is processed through a secure payment system. If you are uncomfortable entering your account number online, you can pay by mail or phone instead.
What happens if I set up automatic payments but then move or close my account?
Log into your account and cancel automatic payments before you move or close your service. If you forget and automatic payments continue after your account closes, contact ComEd to request a refund. Automatic payments do not transfer to a new address automatically — you will need to set them up again if you move.
Can I change my automatic payment date after I set it up?
Yes. Log into your account, go to your autopay settings, and edit the payment date. The change takes effect on your next scheduled payment. If you need to pause a payment for one month, you can do that too without canceling the entire autopay arrangement.
Do I get a receipt when I pay online?
Yes. You receive a confirmation number on screen immediately after you submit a payment. ComEd also sends a payment confirmation email to the address on file. Keep both for your records — the confirmation number is what you need if you ever have to dispute a payment or prove you paid on time.