Pay your Black Hills Energy bill through their website or mobile app

Black Hills Energy's online payment system lets you pay from your computer or phone without calling or visiting an office. Go to blackhillsenergy.com, select "Pay My Bill," and log in with your account number and ZIP code. You can pay immediately with a bank account or debit card, or set up a one-time payment for a future date.

The mobile app works the same way and syncs with your online account. Both routes show your current balance, due date, and payment history in one place. Payments typically post within one business day, though the system will tell you the exact timing when you confirm.

Key Takeaways

  • Log in at blackhillsenergy.com with your account number and ZIP code to reach the payment portal.
  • You can pay immediately or schedule a payment for a future date using a bank account or debit card.
  • Payments usually post within one business day, and the system confirms the timeline before you submit.
  • The Black Hills Energy mobile app offers the same payment options and shows your account balance and history.
  • If you cannot pay the full amount, contact Black Hills Energy directly to discuss payment plans or hardship programs.

What information you need before you start

Have your account number ready — it appears on your bill or in any notice Black Hills Energy has sent you. You will also need your ZIP code. If you do not have your account number, you can look it up on the website using your phone number and service address instead.

For payment, you will need either a checking or savings account (routing and account number) or a debit card. Black Hills Energy does not accept credit cards for bill payments. If you are paying from outside the United States, contact their customer service line to arrange an alternative method.

Setting up automatic payments to avoid missed due dates

Automatic payments remove the step of logging in each month. On the payment page, select "Enroll in AutoPay" and choose your payment method and due date. Black Hills Energy will deduct the amount from your account on that date each month, and you can change or cancel AutoPay anytime.

Before you enroll, check your bill to see what amount Black Hills Energy will charge. If your usage varies seasonally, the payment may change month to month. You can update the amount or pause AutoPay if you expect a lower bill in a particular month.

Paying by phone or mail if you prefer not to use the website

Call Black Hills Energy's customer service line to pay over the phone with a bank account or debit card. The number is on your bill. A representative will process the payment immediately and give you a confirmation number.

To pay by mail, send a check or money order to the address on your bill. Write your account number on the check. Mail payments take longer to reach Black Hills Energy and post to your account — typically five to seven business days — so send it early if your due date is near.

What to do if your payment does not go through

If the system rejects your payment, it will show an error message with the reason. Common issues include an incorrect routing number, insufficient funds, or a mismatch between the name on your account and the name on your bank account. Fix the information and try again.

If the problem persists, contact Black Hills Energy customer service. They can tell you whether the issue is on their end or your bank's end, and they can process the payment manually if needed. Keep the confirmation number from your attempt so you can reference it when you call.

Understanding late fees and what happens if you miss a payment

Black Hills Energy charges a late fee if your payment does not arrive by the due date shown on your bill. The amount varies by state and service area. If you miss a payment, your account will show past due, and Black Hills Energy may add a reconnection fee if your service is shut off.

If you cannot pay by the due date, contact Black Hills Energy before the deadline. Many areas have payment plans or hardship programs that let you spread the cost over several months without disconnection. The sooner you reach out, the more options you typically have.

Frequently Asked Questions

Can I pay my Black Hills Energy bill with a credit card?

No. Black Hills Energy accepts bank accounts and debit cards only. If you want to use a credit card, you would need to pay your bank or credit card company first, then use those funds to pay Black Hills Energy through their website or by phone.

How do I know if my payment went through?

The website shows a confirmation number and the payment amount immediately after you submit. You can also log back into your account to see the payment listed in your history. Payments usually post within one business day, at which time your balance will update.

What if I need to dispute a charge on my bill?

Contact Black Hills Energy customer service before you pay. Explain what you believe is wrong with the charge, and they will investigate. You can still pay the undisputed portion of your bill while the dispute is being reviewed to avoid late fees.

Can I set up AutoPay and then change the amount each month?

Yes. You can log in anytime to adjust the AutoPay amount for the next payment. If your usage changes seasonally, you can lower the amount in months when you expect a smaller bill, then raise it again when needed.

What should I do if I cannot afford to pay my full bill?

Call Black Hills Energy to discuss a payment plan or hardship program. Many service areas offer extended payment schedules or bill assistance for customers facing financial hardship. The sooner you contact them, the more options you may have before your account falls behind.