Where to pay your Black Hills Energy bill
Black Hills Energy operates in multiple states, and your payment options depend on which state you live in. The company accepts payments through their website, by phone, by mail, and at authorized payment centers. You can also set up automatic payments from your bank account so the bill comes out on a fixed date each month.
The fastest way to pay is online at the Black Hills Energy website for your state — search for "Black Hills Energy [your state]" to find the right portal. You'll need your account number, which appears on your bill. Phone payments are available 24/7 through the customer service line listed on your statement, though a small fee may apply depending on your state.
If you prefer to pay in person, Black Hills Energy has payment centers in some locations, and many grocery stores and utility payment networks accept Black Hills payments. Check your bill or call customer service to find a location near you.
Key Takeaways
- Online payment through your state's Black Hills Energy website is the fastest option and typically has no fee.
- Phone payments are available around the clock but may include a processing fee that varies by state.
- Automatic payments from your bank account prevent missed payments and late fees.
- Your account number on your bill is required for any payment method you choose.
- Payment centers and authorized retailers offer in-person options in many areas.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date. You can set them up through your Black Hills Energy online account or by calling customer service. You'll provide your bank account number and routing number, and choose whether you want the full bill amount withdrawn automatically or a fixed amount each month.
Most customers choose to have the full bill amount withdrawn on or shortly after the due date shown on their statement. If your bill varies seasonally — higher in winter for heating or summer for cooling — automatic full-amount withdrawal adjusts with your actual usage. You can change or cancel automatic payments anytime through your account.
Understanding your account number and bill details
Your Black Hills Energy account number is a unique identifier that appears at the top of your bill, usually near your name and service address. You'll need this number for any payment method except automatic withdrawal from the account linked to your service address. Keep your account number handy when you call customer service or pay by phone.
Your bill also shows the due date, which is typically 15 to 20 days after the bill date. Payments received after the due date may trigger a late fee. If you're paying by mail, send your payment at least a week before the due date to account for postal delays.
What to do if you miss a payment
If your payment doesn't arrive by the due date, Black Hills Energy will typically send a notice before disconnecting service. The notice gives you a grace period — usually 10 to 15 days — to bring your account current. During this time, you can pay online, by phone, or in person without penalty beyond the late fee already applied.
If you're struggling to pay your bill, contact Black Hills Energy customer service before the due date. Many states have programs that help low-income households with energy costs, and the company can direct you to resources in your area. Some states also have rules that prevent disconnection during winter months, even if your account is behind.
Paying a past-due balance
If your account has fallen behind, you can pay the full past-due amount online, by phone, or in person using the same methods as a regular bill payment. Your account number and the past-due amount will be shown on your disconnection notice or past-due statement.
Some customers in financial hardship may be able to set up a payment plan instead of paying the full amount at once. Contact Black Hills Energy customer service to discuss your situation. Payment plans vary by state and by how far behind the account is, but they can spread the past-due balance over several months.
Paying by mail
If you prefer to pay by check or money order, include your payment stub or write your account number on the back of your check. Mail it to the address shown on your bill — this address is specific to your state and service area. Allow at least 7 to 10 days for mail delivery and processing before the due date.
Never send cash by mail. If you're paying by check, keep a record of the check number and date for your records. If your payment doesn't show up in your account within two weeks of mailing, call customer service with your check number so they can investigate.
Frequently Asked Questions
Is there a fee to pay my Black Hills Energy bill online?
Most online payments through the Black Hills Energy website have no fee. However, some third-party payment processors may charge a small fee. Check the payment screen before you confirm to see if a fee applies. Phone payments and in-person payments at some locations may also include a fee.
Can I pay my Black Hills bill at a grocery store or convenience store?
Many grocery stores and convenience stores accept Black Hills Energy payments through payment networks like Western Union or MoneyGram. Call customer service or check your bill to see which retailers near you accept Black Hills payments. Fees may apply at these locations.
What happens if I pay after the due date?
A late fee will be added to your account. If you pay significantly after the due date, Black Hills Energy will send a disconnection notice. You'll have a grace period — usually 10 to 15 days — to bring your account current before service is shut off.
How do I change or cancel my automatic payment?
Log into your Black Hills Energy online account and go to the payment settings or billing section. You can modify the payment amount, change the withdrawal date, or cancel automatic payments entirely. Changes usually take effect within one or two billing cycles.
What should I do if I can't afford my bill?
Contact Black Hills Energy customer service before your account becomes past due. Ask about payment plans, budget billing options, or low-income assistance programs in your state. Many states have energy assistance programs that may help cover part of your bill if you meet income requirements.