Log in to your APS account at aps.com
Go to aps.com and look for the "Login" button in the top right corner of the homepage. If you do not have an online account yet, you will need to create one first by selecting "Create Account" and entering your service address, account number (found on your paper bill), and email address.
Once you have created your account, enter your username and password to log in. APS will ask you to verify your identity using a code sent to your email or phone — this is a security step that happens the first time you log in from a new device.
After you log in, your account dashboard will show your current balance, due date, and usage history. From here you can view your bill details, set up automatic payments, or pay immediately.
Key Takeaways
- You need your service address and account number to create an APS online account at aps.com.
- APS will send a verification code to your email or phone the first time you log in from a new device for security.
- You can pay your bill immediately, set up automatic monthly payments, or schedule a payment for a future date through your online account.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- You can also pay by phone at 1-602-371-7171 or by mail if you prefer not to use the website.
Pay your bill right after logging in
Once you are logged in, select "Pay My Bill" or "Make a Payment" from the menu. APS will show you the amount due and the due date. You can choose to pay the full balance, a partial amount, or set up a recurring automatic payment.
Enter your payment method — debit card, credit card, or bank account. APS charges a fee for credit card payments but not for debit card or bank account payments, so using a debit card or bank account saves you money.
You can also schedule a payment for a future date if you want to pay before your due date or if you need to spread out when the money leaves your account. APS will confirm the payment and send you a receipt by email.
Set up automatic payments to avoid late fees
Automatic payments mean your bill gets paid on the same day each month without you having to log in. To set this up, go to "Billing" or "Payment Options" in your account and select "Autopay" or "Automatic Payment."
Choose whether you want to pay your full bill amount or a fixed dollar amount each month. You can change or cancel automatic payments anytime through your account — APS does not lock you in.
Automatic payments reduce the chance you will miss a due date and face a late fee. They also mean you do not have to remember to log in every month.
Troubleshoot login problems
If you cannot remember your username or password, click "Forgot Username" or "Forgot Password" on the APS login page. APS will send a reset link to the email address on file. Follow the link and create a new password.
If you do not receive the reset email within a few minutes, check your spam or junk folder. If the email never arrives, you may need to contact APS directly at 1-602-371-7171 to verify your identity and reset your account.
If you are locked out after too many failed login attempts, wait 15 to 30 minutes before trying again. APS temporarily blocks the account as a security measure.
Pay without logging in if you prefer
You do not have to use the website to pay your APS bill. You can pay by phone at 1-602-371-7171 using a debit card, credit card, or bank account. A representative can help you or you can use the automated system.
You can also pay by mail by sending a check or money order to the address printed on your bill. Include your account number on the check so APS knows which account to credit. Mail payments take longer to process — usually 5 to 7 business days — so send them early if your due date is soon.
Some APS payment centers also accept in-person payments during business hours. Check aps.com for the location nearest you.
Understand what happens if you miss a payment
If your payment does not arrive by the due date shown on your bill, APS will add a late fee to your next bill. The amount varies but is typically a percentage of your bill or a flat fee — check your bill or account for the exact amount.
If you are more than 30 days late, APS may send a disconnection notice. This means they can shut off your service if you do not pay the full amount owed plus any fees within a set number of days — usually 10 to 15 days from the notice date.
If you are having trouble paying, contact APS before your due date. They have hardship programs and payment plans for customers who cannot pay the full amount at once.
Keep your account information up to date
After you log in, check that your email address and phone number are current. APS uses these to send you payment reminders, billing notifications, and security codes. If you move or change your contact information, update it in your account settings so you do not miss important messages.
You can also set up billing alerts through your account. APS can send you an email or text when your bill is ready, when a payment is due, or when your usage is unusually high. These alerts help you catch problems early.
Frequently Asked Questions
Is there a fee to pay my APS bill online?
APS does not charge a fee if you pay with a debit card or bank account. Credit card payments have a fee, usually around 2 to 3 percent of the amount paid. Check your payment screen before confirming to see the exact fee for your payment method.
How long does it take for my online payment to show up?
Payments made through the APS website usually post to your account within one business day. If you schedule a payment for a future date, it will post on that date. Payments made by phone or mail may take longer.
Can I change my automatic payment amount or date?
Yes. Log in to your account, go to your autopay settings, and change the amount or the day of the month the payment is taken. You can also cancel autopay anytime without penalty. Changes take effect on your next scheduled payment.
What if I pay too much by accident?
If you overpay, APS will credit the extra amount to your next bill. You can also request a refund by contacting APS at 1-602-371-7171, though it may take several weeks to process.
Can I see my past bills online?
Yes. After you log in, look for "Billing History" or "Past Bills" in your account. You can usually view and download bills from the past 12 to 24 months. This is useful if you need to check old charges or compare your usage over time.