How to pay your APS bill
APS offers four main ways to pay your bill: online through your account, by phone, by mail, or in person at a payment location. The fastest and most convenient method is online through the APS website or mobile app, where you can pay immediately without waiting for processing time. If you prefer not to use the internet, you can call APS customer service at 1-602-371-2000 to pay by phone with a debit or credit card, or mail a check to the address printed on your bill.
Each payment method has different processing times and fees. Online and phone payments typically post to your account within one business day. Mail payments take 7 to 10 business days from the time APS receives them, so plan ahead if your due date is approaching. In-person payments at APS offices or authorized payment locations process immediately.
Key Takeaways
- Online payment through the APS website or app is the fastest option and posts within one business day with no fee.
- Phone payments work 24/7 by calling 1-602-371-2000, but APS charges a convenience fee for credit or debit card payments.
- Mail payments are free but take 7 to 10 business days, so send them at least two weeks before your due date to avoid a late fee.
- APS accepts automatic payments from your bank account at no charge, which ensures you never miss a due date.
Paying online through your APS account
Log into your account at aps.com using your username and password, or create an account if you do not have one. Once logged in, select "Pay My Bill" and enter the amount you want to pay. You can pay the full balance, the minimum amount due, or any amount in between. APS accepts payments from a checking or savings account at no charge.
If you use a credit or debit card to pay online, APS charges a convenience fee that varies depending on the card type and payment processor. The fee is shown before you confirm the payment, so you know the total cost. Most customers choose to pay from their bank account to avoid this fee.
Online payments post to your account within one business day. If you pay after 5 p.m. Arizona time on a business day, the payment may not process until the next business day. Payments made on weekends or holidays process on the next business day.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date and late fees. You can set up autopay through your APS account online or by calling customer service. APS withdraws the payment from your bank account on a date you choose, usually a few days before your due date.
Autopay from a checking or savings account is free. You can change the payment date or amount, or cancel autopay, at any time through your account. If you need to stop a payment before it processes, contact APS at least one business day before the scheduled withdrawal date.
Paying by phone or mail
To pay by phone, call APS customer service at 1-602-371-2000. A representative will take your payment information and process the payment immediately. Phone payments are available 24 hours a day, 7 days a week. APS charges a convenience fee for credit or debit card payments made by phone, but there is no fee if you pay from a bank account.
To pay by mail, write a check or money order and send it to the address shown on your bill. Include your account number on the check. Mail payments take 7 to 10 business days from the date APS receives them, so send your payment at least two weeks before the due date. Do not send cash by mail.
In-person payment locations
You can pay your APS bill in person at APS payment centers or authorized payment locations throughout Arizona. Payments made in person post immediately to your account. APS payment centers are located in Phoenix, Tucson, and other major cities. Hours vary by location, so check the APS website for the nearest office and its hours before you go.
Some grocery stores, pharmacies, and check-cashing services also accept APS bill payments. These third-party locations may charge a fee for the service. Call APS customer service to find authorized payment locations near you.
What to do if you cannot pay by the due date
If you cannot pay your bill by the due date, contact APS before the deadline. APS may offer a payment extension or a payment plan that spreads your balance over several months. You must request an extension or plan before your account becomes past due to avoid a late fee and potential service disconnection.
If you are having trouble paying your bill because of financial hardship, APS offers assistance programs. The APS Community Services Program helps customers with low income pay their bills. You can also contact 211 Arizona, a free referral service, to learn about other utility assistance programs in your area.
Frequently Asked Questions
Is there a fee to pay my APS bill online?
No fee if you pay from a checking or savings account. If you use a credit or debit card, APS charges a convenience fee that varies by card type. The fee appears before you confirm the payment.
How long does it take for my online payment to show up?
Online payments post within one business day. Payments made after 5 p.m. Arizona time or on weekends and holidays process on the next business day.
Can I pay my APS bill without creating an online account?
Yes. You can pay by phone at 1-602-371-2000, by mail, or in person at an APS payment center. You do not need an online account for any of these methods.
What happens if I pay late?
APS charges a late fee if your payment arrives after the due date. If your account remains unpaid for 30 days past the due date, APS may disconnect your service. Contact APS before the due date if you need a payment plan or extension.
Can I set up autopay and then cancel it later?
Yes. You can cancel autopay anytime through your online account or by calling customer service. If you need to stop a scheduled payment, contact APS at least one business day before the withdrawal date.