AES Online Bill Pay lets you settle your electric bill from your computer or phone without writing a check or calling the utility
AES (formerly DP&L in Ohio and Vectren in Indiana) offers an online payment portal where you can pay your bill immediately using a bank account or debit card. You do not need to create an account in advance — you can pay as a guest — though setting up an account saves time on future bills. Payments typically post within one business day when you pay from a bank account, and instantly when you use a debit or credit card.
The service is free when you pay from a checking or savings account. Paying with a credit or debit card carries a processing fee that varies depending on the payment method and processor; AES discloses this fee before you confirm the payment, so you see the total cost before committing.
Key Takeaways
- You can pay your AES bill online without creating an account by visiting the AES payment portal and entering your account number and ZIP code.
- Bank account payments are free and post within one business day; card payments are instant but include a processing fee shown before you pay.
- Setting up an online account lets you view your bill history, set up automatic payments, and receive email reminders without logging in each time.
- Automatic payments can be scheduled for any date you choose and can be changed or cancelled anytime through your account.
How to make a one-time payment as a guest
Go to the AES payment website and select the option to pay as a guest. You will need your account number (found on your bill) and your ZIP code. Enter the amount you want to pay, choose your payment method, and review the fee if you are using a card. The system will confirm your payment immediately and send you a confirmation number by email.
If you are paying from a bank account, the payment may take up to one business day to show on your bill. If you pay with a debit or credit card, the charge appears instantly. Keep your confirmation number in case you need to track the payment or contact AES about it later.
Setting up an online account for easier future payments
Creating an account takes about five minutes and requires your account number, email address, and a password you choose. Once you are logged in, you can view your current bill and past statements, see your payment history, and set up automatic payments. You can also update your contact information and notification preferences from your account dashboard.
An account is especially useful if you pay multiple times per month or want to receive email alerts when your bill is ready. You can log in anytime to check your balance without waiting for a paper bill to arrive.
Setting up automatic payments
From your online account, go to the Automatic Payments section and select the date you want your payment to be withdrawn each month. You can choose any day between the 1st and the 28th. Enter the amount — you can pay a fixed amount each month or have AES deduct your full bill amount automatically.
Automatic payments can be changed or stopped anytime through your account, and you will receive a confirmation email each time a payment is processed. If you want to pause automatic payments for a month, you can do that without cancelling the entire setup.
What to do if your payment does not appear on your bill
If you paid from a bank account and it has been more than one business day, log into your account and check the payment history section. The payment should show there even if it has not yet posted to your bill balance. If the payment does not appear in your history, note your confirmation number and contact AES customer service with that number.
If you paid with a card and the charge appeared on your card statement but not on your AES bill within 24 hours, the payment may still be processing. Wait one more business day before contacting AES. When you call, have your confirmation number and the date you paid ready.
Payment methods and fees
AES accepts payments from checking and savings accounts at no charge. Debit and credit card payments include a processing fee; the exact amount depends on the card type and the payment processor AES uses. The fee is always shown on the screen before you confirm the payment, so you know the total before your money leaves your account.
Some people choose to pay by bank account to avoid the card fee, even if it means waiting a day for the payment to post. Others use a card for the instant confirmation, especially if they are close to a disconnection date. The choice depends on your situation and how much the fee matters to your budget.
Frequently Asked Questions
Can I pay my AES bill by phone instead of online?
Yes. You can call AES customer service and pay over the phone using a bank account or card. The phone number is on your bill. Phone payments have the same fees as online payments — free for bank accounts, a fee for cards.
What if I do not have an account number?
Your account number is on your bill in the upper right corner. If you do not have a recent bill, call AES customer service with your name, address, and phone number, and they will give you your account number so you can pay online.
Can I set up automatic payments to pay only part of my bill each month?
Yes. When you set up automatic payments, you choose the amount. You can set it to any dollar amount you want, even if it is less than your full bill. Just remember that any unpaid balance will accrue late fees if it is not paid by the due date.
Is my bank information safe when I pay online?
AES uses encryption to protect your banking information during payment. Your account number and payment details are not stored on the AES website unless you choose to save a payment method in your account for future use.
What happens if I schedule a payment for a date after my bill is due?
If your payment posts after the due date, AES may charge a late fee on your next bill. Check your bill for the due date and schedule your payment to arrive before that date. Bank account payments take up to one business day, so pay at least two days before the due date to be safe.