Where to pay your AES Indiana bill
AES Indiana (formerly known as Citizens Energy Group for electric service) lets you pay your bill through several channels. The fastest and most direct route is their online account portal at aes.com, where you can pay immediately with a bank account or debit card. You can also call their payment line at 1-888-223-5833 to pay by phone using the same payment methods.
If you prefer to pay in person or by mail, AES Indiana accepts payments at authorized payment centers throughout Indiana — you can find the nearest location on their website by entering your zip code. Mailing a check is also an option; the payment address appears on your bill itself. Mail payments typically take 7 to 10 business days to post to your account, so send them early if your due date is approaching.
AES Indiana also offers automatic payments through their website. You can set up recurring payments from your checking or savings account, which removes the risk of missing a due date. This option is free and can be changed or cancelled at any time through your online account.
Key Takeaways
- You can pay online at aes.com, by phone at 1-888-223-5833, or by mail using the address on your bill.
- Online and phone payments process immediately, while mailed checks take 7 to 10 business days to reach your account.
- Automatic payments from your bank account are free and can be set up or cancelled anytime through your online account portal.
- Payment centers throughout Indiana accept cash and check payments in person; find the nearest one on the AES website.
- Your bill shows the due date and late payment penalties, so check it before paying to understand when your payment must arrive.
Setting up your online account
To access AES Indiana's online portal, go to aes.com and select "Log In" or "Create Account" if you are a new user. You will need your account number (found on your bill) and either your zip code or the phone number associated with your account. Once you log in, you can view your current bill, payment history, and usage information.
Your online account is also where you manage automatic payments, update contact information, and report outages. If you forget your password, the website offers a reset option that sends a link to your email. Keep your login information secure and update your email address if you move or change providers.
Understanding payment deadlines and late fees
Your AES Indiana bill shows a specific due date, usually 20 to 25 days after the bill is issued. If your payment does not arrive by that date, AES Indiana charges a late fee. The amount of the late fee varies but is typically a percentage of your bill or a flat amount — check your bill or contact AES directly to confirm the exact fee for your account.
If you pay online or by phone, your payment posts immediately, so you can pay right up to the due date without risk. If you mail a check, remember that it takes a week or more to arrive, so send it at least 10 days before the due date to be safe. If you miss the due date, your service may be subject to disconnection after a notice period; AES Indiana typically provides written notice before shutting off power.
What to do if you cannot pay on time
If you know you will miss a payment deadline, contact AES Indiana before the due date. You can call 1-888-223-5833 to discuss your situation. AES Indiana may offer a short extension or a payment plan that spreads your bill across multiple smaller payments over several weeks or months.
If you are struggling with your bill due to financial hardship, ask about AES Indiana's assistance programs. The company participates in programs that may help low-income households with energy costs. You can also contact your local community action agency or 211 (a free referral service) to learn about other energy assistance programs in your area.
Checking your payment status
After you pay online or by phone, your payment usually posts to your account within one business day. You can log into your online account to confirm the payment went through and see your updated balance. If you paid by mail, allow 7 to 10 business days before checking your account status.
If you do not see your payment reflected after the expected time, log into your account or call 1-888-223-5833 to ask about it. Have your account number and payment confirmation number (if you have one) ready when you call. The representative can tell you whether the payment has been received and when it will post.
Payment methods and security
AES Indiana accepts payments by bank account (ACH), debit card, and credit card through their website and phone line. Paying by bank account is free and the safest option. Credit and debit card payments may carry a small processing fee — the website will show you the fee amount before you confirm the payment.
When you pay online, AES Indiana uses encryption to protect your financial information. Never share your account number or payment details with anyone who contacts you claiming to be from AES Indiana — the company will never ask for this information by email or unsolicited phone call. If you receive a suspicious message, hang up or delete it and call AES Indiana directly using the number on your bill.
Frequently Asked Questions
Can I pay my AES Indiana bill with a credit card?
Yes, you can pay with a credit card online at aes.com or by phone at 1-888-223-5833. A processing fee applies to credit card payments, and the website will show you the exact amount before you complete the transaction. Paying by bank account (ACH) is free and usually faster.
What happens if I pay late?
AES Indiana charges a late fee if your payment does not arrive by the due date shown on your bill. The fee amount varies; check your bill or call 1-888-223-5833 to confirm the exact amount. If you remain unpaid after a notice period, your service may be disconnected.
How long does it take for a mailed check to post?
Mailed payments typically take 7 to 10 business days to reach AES Indiana and post to your account. Send your check at least 10 days before your due date to avoid late fees. Online and phone payments post within one business day.
Can I set up automatic payments and then cancel them?
Yes. Automatic payments are free and can be set up, changed, or cancelled anytime through your online account at aes.com. You can choose the payment amount and frequency that works for you.
What should I do if I think my bill is wrong?
Log into your online account to review your usage and charges, or call 1-888-223-5833 to speak with a representative. You can dispute a charge or ask questions about how your bill was calculated. Do not withhold payment while disputing; continue paying on time to avoid late fees and service disconnection.