Mr. Cooper's online bill pay system lets you make mortgage payments through their website or mobile app without mailing a check or calling by phone.
Mr. Cooper (formerly Nationstar Mortgage) operates a login portal where you can view your loan details, make one-time payments, set up automatic payments, and download statements. The system is free to use. You will need your loan number and online account credentials to get your free guide.
The payment methods accepted through Mr. Cooper's portal include electronic bank transfers (ACH), credit cards, and debit cards. Processing times vary: ACH transfers typically take one to two business days, while card payments may process the same day depending on when you submit them. If you pay after your loan's due date, late fees will apply according to your mortgage note.
Key Takeaways
- You must create or log into your Mr. Cooper online account at mrcooper.com to access bill pay, using your loan number and a password you set up.
- One-time payments and automatic recurring payments are both available, and you can choose the payment date as long as it is before your due date to avoid late fees.
- ACH bank transfers are free, but credit and debit card payments typically carry a processing fee of 2.5 to 3 percent of the payment amount.
- If your payment does not post by the due date shown on your statement, your lender may report it as late to credit bureaus, even if you submitted it on time.
Creating and accessing your Mr. Cooper account
Go to mrcooper.com and select "Login" or "Sign In" at the top of the page. If you do not yet have an online account, click "Enroll Now" or "Register" to create one. You will need your loan number (found on your mortgage statement), your Social Security number, and a valid email address.
Mr. Cooper will ask you to create a username and password. Write these down or store them in a password manager, because you will use them every time you log in. Some users also set up two-factor authentication (a code sent to your phone or email) for added security. Once your account is active, you can log in from any device with internet access.
If you forget your password, click "Forgot Password" on the login page and follow the reset instructions sent to your email. If you cannot locate your loan number, check your most recent mortgage statement or contact Mr. Cooper's customer service at the number on that statement.
Making a one-time payment
After logging in, look for a "Make a Payment" or "Pay Now" button, usually visible on your account dashboard. Select the loan you want to pay if you have more than one. Enter the payment amount you want to send — you can pay your full monthly payment, a partial amount, or extra principal if you choose.
Choose your payment method: ACH (direct bank transfer), debit card, or credit card. If you select ACH, you will enter your bank account number and routing number. The system will ask you to confirm the payment date. Choose a date at least one to two business days before your due date to ensure it posts on time. Review all details before submitting.
After you submit, Mr. Cooper will show you a confirmation number. Save or print this number in case you need to reference the payment later. The payment will appear in your account history, and you can check its status by logging back in.
Setting up automatic payments
Automatic payments (also called autopay or recurring payments) withdraw money from your bank account on the same date each month, so you do not have to log in and pay manually. This reduces the risk of missing a due date. To set this up, look for "Autopay," "Automatic Payments," or "Recurring Payments" in your account menu.
Select ACH as your payment method and enter your bank account and routing number. Choose the date you want the payment to come out each month — most borrowers pick a date shortly before the due date. Confirm the payment amount (usually your full monthly payment, but you can change it). Once activated, the payment will process automatically each month until you cancel it.
You can pause or cancel autopay at any time by logging into your account and adjusting your payment settings. If you need to change the payment amount or date, do so through your account dashboard rather than contacting customer service, because online changes take effect immediately.
Payment methods and fees
Mr. Cooper accepts three payment methods through their online portal. ACH transfers (direct bank transfers) are free and take one to two business days to post. Credit card and debit card payments usually carry a processing fee of 2.5 to 3 percent of the amount you pay — for example, a $1,500 payment by card might cost $37.50 to $45 in fees. These fees are charged by the payment processor, not by Mr. Cooper directly, though Mr. Cooper receives a portion of them.
If you want to avoid card fees, use ACH. If you must use a card, factor the fee into your budget so you know the true cost of paying that way. Some borrowers use cards only for extra principal payments or when they have a rewards card that earns cash back exceeding the fee.
What happens if your payment is late
Your mortgage due date is set in your loan documents and shown on your statement. If your payment does not post to your account by that date, Mr. Cooper may report it as late to the three major credit bureaus (Equifax, Experian, and TransUnion). A late payment can lower your credit score and may trigger a late fee on your next statement.
Late fees are typically 4 to 5 percent of your monthly payment amount, though the exact percentage is in your mortgage note. If you are more than 30 days late, Mr. Cooper may begin foreclosure proceedings. To avoid this, submit payments at least one to two business days before your due date, especially if using ACH. If you know you will be late, contact Mr. Cooper's customer service immediately to discuss options.
Troubleshooting common login and payment issues
If you cannot log in, first check that you are using the correct website: mrcooper.com. Verify that your username and password are spelled correctly, including capital letters. If you still cannot access your account, use the "Forgot Password" link to reset your credentials. If that does not work, contact Mr. Cooper's customer service — the phone number is on your mortgage statement.
If a payment you submitted does not appear in your account history after several business days, log back in and check the payment status. Some payments show as "pending" for a day or two before posting. If it shows as "failed," the system will usually tell you why — for example, insufficient funds in your bank account or an incorrect account number. Contact customer service if the reason is unclear or if you need help resubmitting.
If you are charged a fee you believe is incorrect, or if a payment posted late through no fault of your own, document the date and time you submitted it and contact Mr. Cooper to dispute it. Keep confirmation numbers and screenshots as proof.
Frequently Asked Questions
Can I pay my Mr. Cooper mortgage with a check or money order?
Yes. Mr. Cooper still accepts mailed checks and money orders. The address for mailing payments is on your mortgage statement. Mailed payments take longer to post than online payments, so mail them at least 10 business days before your due date to be safe.
What if I pay online but my payment posts after the due date?
If you submitted the payment on time but it posted late due to a system delay on Mr. Cooper's end, contact their customer service with your confirmation number. They may waive the late fee if they can confirm the payment was submitted before the deadline. Document everything in writing.
Can I set up autopay and still make extra payments?
Yes. Autopay will process your regular monthly payment automatically. You can log in anytime and make an additional one-time payment toward principal without affecting your autopay schedule. Both payments will post to your account.
Is it safe to enter my bank account number on the Mr. Cooper website?
Mr. Cooper uses encryption and security measures to protect your banking information. However, only enter your account number on the official mrcooper.com website, not on links from emails or texts claiming to be from Mr. Cooper, as these may be phishing scams. When in doubt, call the number on your statement to verify.
What should I do if I cannot afford my mortgage payment?
Contact Mr. Cooper's customer service as soon as possible. They may offer options such as a loan modification, forbearance (temporary pause on payments), or a repayment plan. The sooner you reach out, the more options may be available to you. Do not skip payments without talking to them first, as that will trigger late fees and credit damage.