Call PennyMac's payment line at 1-833-PENNYMAC (1-833-736-6922) to pay your mortgage bill over the phone

PennyMac Financial Services operates a dedicated phone line for mortgage payments. When you call, you can pay your current bill, make a partial payment, or pay ahead toward future months. The line is available during business hours, typically Monday through Friday, 8 a.m. to 8 p.m. Eastern time, though hours may vary by season.

You will need your loan number and bank account information (for an electronic transfer) or a debit or credit card ready when you call. The payment processes as an electronic transfer from your bank account or charges to your card, depending on which method you choose. PennyMac does not charge a fee for payments made by electronic bank transfer, but credit or debit card payments may carry a processing fee.

Key Takeaways

  • PennyMac's phone payment line is 1-833-736-6922, and you can reach it during standard business hours Monday through Friday.
  • Payments made by electronic bank transfer carry no fee, but card payments may include a processing charge that PennyMac will disclose before you confirm.
  • You need your loan number and either bank account details or card information to complete a payment over the phone.
  • If you miss a payment, contact PennyMac immediately to discuss options; waiting can result in late fees and damage to your credit report.

What information you need before calling

Gather your loan number before you dial. This is the account identifier PennyMac uses to pull up your mortgage record. You can find it on your monthly statement, in your loan documents, or in your online account if you have set one up on PennyMac's website.

Have your bank account number and routing number ready if you plan to pay by electronic transfer, or have a debit or credit card available if you prefer that method. The representative will ask for the last four digits of the card or account number as a security check. If you are paying someone else's bill (for example, as a power of attorney), have that authorization document available in case the representative asks for proof.

How payment methods affect timing and cost

Electronic bank transfers (ACH payments) typically post to your account within one to two business days and carry no fee. This is the least expensive option if your bank allows outgoing ACH transfers. Credit and debit card payments process faster—often the same day—but PennyMac charges a processing fee. The fee amount varies and the representative will tell you the exact charge before you authorize the payment.

If your payment is due on a specific date, account for processing time. A payment made by phone on a Friday may not post until Monday, which could be after your due date. If you are close to the due date, ask the representative whether the payment will post in time or whether you should use a faster method.

What happens if you miss a payment

If your payment is more than 15 days late, PennyMac will report it to the credit bureaus. Late fees begin accruing after the grace period (usually 15 days past the due date, though this varies by your loan terms). The longer a payment remains unpaid, the more fees accumulate and the greater the damage to your credit score.

If you know you cannot make a payment on time, call PennyMac before the due date. Loan servicers have options for borrowers in temporary hardship—such as a forbearance plan, which pauses or reduces payments for a set period—but these must be arranged in advance. Waiting until after you miss a payment makes these options harder to access and may limit what PennyMac can offer.

Setting up automatic payments instead of calling each month

If you prefer not to call every month, PennyMac allows you to set up automatic payments through your online account or by phone. Automatic payments deduct your mortgage payment from your bank account on a date you choose each month. This removes the risk of forgetting to pay and ensures your payment posts on time.

You can change or cancel automatic payments at any time, and you can still make extra payments by phone or online when you want to pay down principal faster. Setting up autopay takes about 10 minutes and requires the same bank account information you would provide over the phone.

Paying online or by mail as alternatives

PennyMac's website allows you to log into your account and pay your bill directly without calling. You can make a one-time payment or set up automatic payments online. The website also shows your payment history, current balance, and upcoming due dates.

You can also mail a check to the address listed on your monthly statement. Write your loan number on the check and allow 7 to 10 business days for the payment to reach PennyMac and post to your account. Mailed payments are slower and carry the risk of being lost in transit, so phone or online payment is generally more reliable.

Frequently Asked Questions

Can I pay my PennyMac mortgage with a credit card?

Yes, but PennyMac charges a processing fee for credit card payments. The fee is typically a percentage of the payment amount and will be disclosed before you confirm. Electronic bank transfer is free and is the lowest-cost option if your bank supports it.

What if I want to pay extra toward my principal?

You can pay extra by phone, online, or mail. When you call or pay online, specify that the extra amount should go toward principal rather than being held as a credit. This reduces the total interest you pay over the life of the loan. Ask the representative to confirm the extra payment is applied correctly.

Is there a maximum amount I can pay over the phone?

PennyMac does not publicly state a maximum payment limit for phone transactions. If you are paying a very large amount, call ahead to confirm the payment can be processed. Some lenders require advance notice for unusually large payments.

What if I call after business hours?

PennyMac's phone line is not staffed after hours. You can leave a message or call back during business hours. For urgent issues outside business hours, check your statement or account for an emergency contact number, or use the online payment portal to make a payment immediately without waiting for a representative.

Can I dispute a payment I made over the phone?

If a payment was processed incorrectly or you did not authorize it, contact PennyMac within 60 days. Have your confirmation number from the phone call ready. PennyMac will investigate and correct the error if one occurred, though this process can take several weeks.