Pasco's bill payment methods and where to find them

The City of Pasco offers several ways to pay your water, sewer, and stormwater bill. You can pay online through the city's official portal, by phone, by mail, or in person at City Hall. The fastest and most convenient option for most people is online payment, which processes immediately and gives you a confirmation number right away.

Before you can pay online, you'll need your account number. This appears on your bill — usually near the top or in the account information section. If you've lost your bill, you can call the City of Pasco Utilities Department at (509) 545-3456 to look up your account number by phone.

Key Takeaways

  • The City of Pasco's online payment portal accepts credit cards, debit cards, and bank transfers, and you can set up one-time or recurring payments.
  • Your account number appears on your printed bill and is required to pay online or by phone.
  • Mailed payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
  • If your bill is overdue, contact the Utilities Department directly rather than waiting — they can discuss payment arrangements before a service disconnection notice is issued.

Paying online through the City of Pasco portal

The City of Pasco operates a bill payment portal where you can pay immediately without creating a long-term account. Visit the city's utilities payment page and enter your account number and the amount you want to pay. You'll be asked to choose a payment method: credit card, debit card, or electronic bank transfer (ACH).

Credit and debit card payments process instantly, but the city charges a convenience fee for card payments — typically 2.5% to 3% of the amount paid. Bank transfers (ACH) usually have no fee or a much smaller fee, but they take one to two business days to clear. If you pay regularly, the bank transfer option saves money over time.

After you submit your payment, you'll receive a confirmation number on screen. Save or print this number — it's your proof of payment. The money will show on your account within one business day for cards and two to three days for bank transfers.

Paying by phone or in person

You can pay by phone by calling the Utilities Department at (509) 545-3456 during business hours. Have your account number and payment method ready. Phone payments are processed the same way as online payments, and you'll receive a confirmation number to write down.

If you prefer to pay in person, City Hall is located at 525 North 3rd Avenue, Pasco, WA 99301. The Utilities Department window accepts cash, checks, and cards. In-person payments are posted to your account the same day if you pay before 4 p.m. on a business day.

Mailing a check or money order

You can mail a check or money order to the address printed on your bill. Include your account number on the check or money order so the payment reaches the correct account. Mail typically takes 7 to 10 business days to arrive and be processed, so plan ahead if your bill is due soon.

The mailing address is usually listed at the bottom of your bill. If you don't have a bill, you can call (509) 545-3456 to confirm the current mailing address. Never send cash by mail.

Setting up automatic payments

If you want to pay the same amount every month without logging in each time, you can set up automatic payments through the online portal. This works best if your bill amount stays roughly the same month to month. You'll choose your payment method (bank transfer is usually cheaper than a card) and the date each month when the payment should be taken from your account.

Automatic payments reduce the risk of missing a due date, but check your bill each month to make sure the amount is correct. If your usage changes significantly, you may need to adjust the automatic payment amount or switch back to manual payments for that month.

What to do if your bill is overdue

If your payment is late, the city will send you a notice before disconnecting service. Contact the Utilities Department at (509) 545-3456 as soon as you realize you're behind. They can discuss payment arrangements, extend your due date, or set up a plan to catch up on arrears over time.

Waiting until a disconnection notice arrives makes the situation harder to resolve. Calling early gives you more options and shows the city you're working to resolve the issue. If you're struggling with the bill amount itself, ask whether the city offers any hardship programs or budget billing options.

Understanding your bill and due date

Your bill shows the amount due and the due date, usually 15 to 20 days from the bill date. The bill also breaks down charges: water usage (measured in hundred-cubic-foot units), sewer charges, and stormwater fees. Each section shows the rate per unit and your total for that service.

If you don't understand a charge or think your bill is wrong, call the Utilities Department before paying. They can explain the charges and investigate if there's an error. Paying a bill you believe is incorrect doesn't waive your right to dispute it later, but resolving it upfront is faster.

Frequently Asked Questions

Can I pay my Pasco utilities bill with a credit card online?

Yes, the online portal accepts credit and debit cards. Be aware that the city charges a convenience fee of roughly 2.5% to 3% of the payment amount when you use a card. If you want to avoid the fee, use a bank transfer (ACH) instead, which usually has no fee or a smaller one.

What happens if I pay late?

The city will send you a notice before disconnecting service. Contact the Utilities Department at (509) 545-3456 to discuss a payment plan or extension. Calling before the disconnection notice arrives gives you more options than waiting.

How long does it take for a mailed check to show up on my account?

Mail typically takes 7 to 10 business days to arrive and be processed. If your bill is due soon, use online payment or pay in person instead to avoid a late payment.

Can I set up automatic payments for a different amount each month?

The automatic payment system works best for fixed amounts. If your bill varies significantly month to month, you can set up automatic payments for a base amount and pay any overage manually, or switch to manual payments entirely and pay each bill as it arrives.

Where do I find my account number if I don't have my bill?

Call the Utilities Department at (509) 545-3456 with your name and address, and they'll provide your account number over the phone. You can also visit City Hall in person at 525 North 3rd Avenue, Pasco, WA 99301.