Where to pay your Greenville water bill
Greenville Water System lets you pay your bill through their website, by phone, by mail, or in person at their office. The fastest route is online at greenvillesc.gov/water, where you can pay immediately with a bank account or debit card. You do not need to create an account — you can pay as a guest using your account number, which appears on your bill.
If you prefer not to pay online, you can call Greenville Water System's customer service line at 864-467-4500 during business hours (Monday through Friday, 8 a.m. to 5 p.m.) and pay over the phone with a debit or credit card. There is a convenience fee for phone payments, so ask what it costs before you confirm.
You can also mail a check or money order to Greenville Water System, P.O. Box 154, Greenville, SC 29602. Include your account number on the check and allow 7 to 10 business days for the payment to reach them and post to your account. Paying by mail is free but takes longer, so plan ahead if your bill is due soon.
Key Takeaways
- Online payment through greenvillesc.gov/water is the fastest option and requires only your account number from your bill.
- Phone payments are available at 864-467-4500 during business hours, but Greenville Water System charges a convenience fee for this method.
- Mailed checks should be sent to P.O. Box 154, Greenville, SC 29602, and take 7 to 10 business days to process.
- Your account number appears on your water bill and is required for any payment method.
- In-person payments can be made at the Greenville Water System office during regular business hours.
Setting up automatic payments
Greenville Water System offers automatic payment through their website, which deducts your bill from your bank account on a date you choose each month. This removes the risk of forgetting a payment and incurring a late fee. To set up automatic payment, log in to your account on greenvillesc.gov/water and select the automatic payment option.
You can change or cancel automatic payments at any time through your online account. If you need to stop a payment before it processes, contact customer service at 864-467-4500 as soon as possible — they may be able to halt it if you call before the payment date.
Late fees and what happens if you don't pay
Greenville Water System adds a late fee to your bill if payment is not received by the due date shown on your bill. The amount of the late fee varies, so check your bill or call 864-467-4500 to find out what you owe. If your bill remains unpaid for 30 days past the due date, the water company may shut off your service without further notice.
If your water has been shut off, you will need to pay the full amount owed plus a reconnection fee to restore service. Reconnection typically takes one business day. If you are struggling to pay your bill, contact Greenville Water System before the due date to ask about payment plans or hardship programs — waiting until after service is cut off makes the situation more expensive.
Understanding your bill and account number
Your Greenville water bill shows your account number in the upper right corner or near the top of the page. This number is what you need to pay online, by phone, or by mail. The bill also lists your due date, the amount owed, and any late fees from previous months.
If you cannot find your account number or have lost your bill, call Greenville Water System at 864-467-4500 and provide your address. They can look up your account and give you the number over the phone. You can also create an online account at greenvillesc.gov/water to view your bill and account details anytime.
Payment methods and fees
| Payment Method | How to Pay | Processing Time | Fee |
|---|---|---|---|
| Online (guest) | greenvillesc.gov/water | Immediate | None |
| Online (automatic) | Set up through your account | Processes on your chosen date | None |
| Phone | 864-467-4500 | Immediate | Convenience fee applies |
| P.O. Box 154, Greenville, SC 29602 | 7–10 business days | None | |
| In person | Greenville Water System office | Same day | None |
Contacting Greenville Water System
Greenville Water System's customer service team can answer questions about your bill, help you set up a payment plan, or discuss hardship options. You can reach them at 864-467-4500 Monday through Friday, 8 a.m. to 5 p.m. You can also visit their office in person during these hours or send a message through their website at greenvillesc.gov/water.
If you need to report a water leak, a broken meter, or a service problem, call the same number. For emergencies outside business hours, Greenville Water System has an after-hours line listed on their website.
Frequently Asked Questions
Can I pay my Greenville water bill without creating an online account?
Yes. You can pay as a guest on greenvillesc.gov/water using only your account number from your bill. You do not need to register or create a password. If you prefer, you can also pay by phone, mail, or in person without an account.
What is the convenience fee for paying by phone?
Greenville Water System charges a convenience fee for phone payments, but the exact amount is not listed on their website. Call 864-467-4500 and ask what the fee is before you provide your payment information. Online and mail payments have no fee.
How long does it take for a mailed check to show up on my account?
Mailed payments typically take 7 to 10 business days to arrive and post to your account. If your bill is due within that window, pay online or by phone instead to avoid a late fee. Always include your account number on the check so the payment is credited correctly.
What happens if I miss a payment deadline?
Greenville Water System adds a late fee to your bill. If payment is not received within 30 days of the due date, they may shut off your water service. You will then need to pay the full amount owed plus a reconnection fee to restore service. Contact them before the due date if you cannot pay on time.
Can I set up a payment plan if I owe a large amount?
Contact Greenville Water System at 864-467-4500 to discuss payment plan options. They may be able to work with you if you call before your service is shut off. Waiting until after disconnection makes the situation more difficult and expensive.