How to pay your TVWD bill
Tualatin Valley Water District (TVWD) serves customers in the Portland metro area, and you can pay your bill through their website, by phone, by mail, or in person. The fastest route is online through their bill pay portal, which processes payments the same day you submit them. If you prefer not to use the internet, you can call their customer service line or mail a check to their office.
Your bill arrives monthly and shows your water usage, any service charges, and the amount due. The due date is printed on the front of your bill — paying by that date keeps your account in good standing. TVWD does not charge a fee for online payments, and there is no penalty for paying early.
Key Takeaways
- Online bill pay through TVWD's website processes the same day and costs nothing, making it the fastest option if you have internet access.
- You can pay by phone by calling TVWD customer service and speaking to a representative, or by mail if you prefer to send a check.
- Your bill shows your water usage in cubic feet, any fixed service charges, and the due date — paying by that date avoids service interruption.
- Setting up automatic payments through your bank account prevents missed payments and takes a few minutes to arrange.
- If you fall behind on payments, TVWD will send notices before disconnecting service, giving you time to catch up or discuss a payment plan.
Paying online through TVWD's website
Go to the TVWD website and look for the "Pay Your Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which appears on your paper bill or in any notice TVWD has sent you. Enter your account number and the amount you want to pay, then provide your payment method — either a bank account (checking or savings) or a debit or credit card.
Online payments process immediately, so the money leaves your account right away. TVWD records the payment in their system the same day, which means your account updates within hours. If you are paying close to the due date, online is your safest choice because it avoids mail delays.
You do not need to create a login or password to make a one-time payment. If you want to set up automatic monthly payments, you can create an account on their website and arrange for the same amount to be charged on the same date each month. This prevents accidental missed payments and takes about five minutes to set up.
Paying by phone or mail
To pay by phone, call TVWD customer service at the number on your bill. A representative will ask for your account number and the amount you want to pay, then walk you through providing your payment information. Phone payments process the same day, though the payment may not show in your account until the next business day.
If you prefer to mail a check, write your account number on the check and send it to the address printed on your bill. Mail typically takes five to seven business days to arrive, so send your payment at least a week before the due date to avoid a late fee. Include your account number on the envelope as well, so TVWD can match the payment to your account if the check becomes separated from the bill stub.
TVWD also accepts payments in person at their office during business hours. The address and hours are on your bill and on their website. Paying in person is the slowest option unless you live or work near their office, but it guarantees your payment is received the same day.
Understanding what is on your TVWD bill
Your bill shows your account number, service address, and the billing period (usually one month). The usage section displays how much water you used, measured in cubic feet. Most residential customers use between 300 and 800 cubic feet per month, depending on household size and outdoor watering.
Below usage, you will see any fixed charges — these are fees that stay the same each month, such as a service charge or meter fee. The total amount due is at the bottom of the bill, along with the due date. If you have questions about your usage or charges, call TVWD customer service before the due date; they can explain any unusual charges or help you understand how to read the meter.
What happens if you miss a payment
If your payment does not arrive by the due date, TVWD will send you a notice within a few days. This notice gives you a grace period to pay without penalty — the exact number of days varies, but is usually 10 to 15 days after the due date. During this time, you can still pay online, by phone, or by mail without any additional fees.
If you do not pay by the end of the grace period, TVWD may charge a late fee and will send a second notice warning that service may be disconnected. At this point, contact TVWD immediately to discuss your options. Many water districts offer payment plans for customers who are behind, allowing you to spread the debt over several months instead of paying the full amount at once.
Service disconnection happens only after multiple notices and usually takes several weeks. TVWD must follow state law, which requires them to notify you in writing before shutting off water. If you are struggling to pay, call TVWD as soon as you receive the first notice — the earlier you contact them, the more options you have.
Setting up automatic payments from your bank
Many banks allow you to set up automatic bill payments directly from your checking account without using TVWD's website. Log into your bank's online portal, look for "Bill Pay" or "Payments," and add TVWD as a payee. You will need TVWD's mailing address (on your bill) and your account number.
Once you set up the payee, you can schedule a payment for any date you choose — most people schedule it for a few days before the due date to account for mail time. Your bank will mail a check on your behalf, so the payment takes five to seven business days to arrive. This method works well if you prefer not to give TVWD your bank account information directly.
The advantage of bank bill pay is that you control the timing and amount from your own account. The disadvantage is that it takes longer than online payment through TVWD's website. If you want same-day processing, use TVWD's online portal instead.
Frequently Asked Questions
Does TVWD charge a fee to pay online?
No. TVWD does not charge any fee for paying through their website, by phone, or by mail. The only way you pay extra is if you use a third-party payment service that is not TVWD's official portal, so always pay directly through TVWD or your bank.
Can I pay my TVWD bill with a credit card?
Yes, TVWD accepts credit and debit cards for online and phone payments. Some customers use a rewards card to earn points on utility payments, though you should check whether your card charges a higher interest rate if you carry a balance.
What if I want to dispute a charge on my bill?
Call TVWD customer service before the due date and explain what you think is wrong. They can review your account, check your meter reading, and explain any charges. If you disagree with the bill, you can still pay the amount you believe is correct and discuss the difference with them — paying on time protects your account while you resolve the dispute.
How do I know if my online payment went through?
TVWD will send you a confirmation number immediately after you submit payment online. Save this number for your records. You can also log back into the payment portal or call customer service to confirm the payment was received. Your account should update within a few hours.
Can I set up a payment plan if I owe back payments?
Contact TVWD customer service to discuss your situation. Many water districts offer payment arrangements for customers who are behind, though the terms depend on how much you owe and your payment history. The sooner you call, the more flexibility they usually have.