Where to pay your City of Tulsa utilities bill

The City of Tulsa offers three main ways to pay your water, sewer, and trash bill: online through their website, by phone, or in person at their payment office. The fastest and most convenient method is online payment through the City of Tulsa Utilities website, where you can set up a one-time payment or enroll in automatic monthly payments. You'll need your account number, which appears on your bill, to get your free guide.

If you prefer to pay by phone, call the City of Tulsa Utilities customer service line at (918) 596-9100. A representative can process your payment over the phone using a debit card or bank account. For in-person payments, you can visit the Utilities Payment Office located at 1 East 3rd Street, Tulsa, OK 74103 during business hours, typically Monday through Friday from 8 a.m. to 5 p.m. Some payments made in person may be subject to a convenience fee.

Key Takeaways

  • Online payment through the City of Tulsa Utilities website is the fastest option and allows you to pay immediately without fees.
  • You can set up automatic monthly payments so your bill is paid on the same day each month without you having to remember.
  • Phone payments are available by calling (918) 596-9100, though some payment methods may have a small fee.
  • In-person payments at 1 East 3rd Street are accepted during regular business hours, but a convenience fee may apply.
  • Your account number on your bill is required for any payment method you choose.

Setting up automatic payments to avoid late fees

Automatic payments are one of the easiest ways to stay on top of your City of Tulsa utilities bill. When you enroll in autopay through the City of Tulsa Utilities website, your payment is deducted from your bank account on a date you choose each month, usually around your bill's due date. This removes the risk of forgetting to pay and triggering a late fee, which the city typically charges after the due date passes.

To set up autopay, log into your account on the City of Tulsa Utilities website, navigate to the payment options section, and select automatic payment. You'll provide your bank account information and choose the payment date. The city will send you a confirmation email, and you can change or cancel autopay at any time through your online account. If you don't have internet access, you can call customer service at (918) 596-9100 to set up autopay over the phone.

Understanding what's included in your City of Tulsa utilities bill

Your City of Tulsa utilities bill typically includes three main charges: water service, sewer service, and trash collection. The water charge covers the cost of treating and delivering drinking water to your home. The sewer charge covers the cost of collecting and treating wastewater. The trash charge covers the cost of collecting and disposing of your household garbage. Each of these charges is itemized separately on your bill so you can see what you're paying for.

Your bill may also include other charges depending on your situation. If you've had a service interruption or reconnection, you may see a reconnection fee. If you're on a payment plan because you fell behind, you may see a payment plan fee. Some customers also see a stormwater fee, which covers the city's stormwater management system. Your bill will list the due date, any applicable late fees, and your account balance. If you don't understand a charge on your bill, call (918) 596-9100 to ask a representative to explain it.

What to do if you can't pay your full bill on time

If you're having trouble paying your City of Tulsa utilities bill in full by the due date, contact the city before the bill becomes late. The City of Tulsa Utilities offers payment plans that allow you to spread your balance over several months instead of paying it all at once. To set up a payment plan, call (918) 596-9100 and speak with a customer service representative. They will discuss your situation and work with you to create a plan that fits your budget.

Payment plans typically require you to pay a portion of your balance each month until the full amount is paid off. The city may charge a fee to set up the plan, and you'll need to make your regular monthly payments on time to keep the plan in effect. If you miss a payment on your plan, the city may cancel it and pursue collection action. Some customers also may have access to for assistance programs or bill discounts based on income or age, so ask the representative about any programs you might be may be able to access for when you call.

How to read your City of Tulsa utilities bill

Your City of Tulsa utilities bill is organized into sections that show your account information, current charges, payment history, and due date. At the top of the bill, you'll see your account number, service address, and billing period (the dates the bill covers). Below that is a summary of charges broken down by service type: water, sewer, and trash. Each line shows the amount you used (measured in gallons for water) and the cost.

The middle section of your bill shows your current balance due and the due date. This is the amount you need to pay and when you need to pay it. Below that, you'll see your payment history from previous months, which shows what you've paid and when. At the bottom of the bill, there's usually a detachable payment stub that you can mail with a check if you choose to pay by mail. Your bill also includes the customer service phone number and website address if you have questions or need to make a payment.

Paying your bill by mail

If you prefer to pay by mail, you can send a check or money order to the City of Tulsa Utilities. Tear off the payment stub from the bottom of your bill and include it with your payment. Write your account number on the check or money order. Mail your payment to the address listed on your bill's payment stub, typically the City of Tulsa Utilities office address.

When paying by mail, allow at least 7 to 10 business days for your payment to arrive and be processed. If your bill is due soon, mailing a check may cause your payment to arrive late, which could result in a late fee. For this reason, online or phone payment is usually faster and safer if your due date is approaching. Keep a record of your check number and the date you mailed it in case you need to follow up on whether the payment was received.

Frequently Asked Questions

Is there a fee to pay my City of Tulsa utilities bill online?

No fee is charged for online payments made through the City of Tulsa Utilities website. Phone payments and in-person payments may have a small convenience fee depending on the payment method you use. Check the website or call (918) 596-9100 to confirm current fees before you pay.

What happens if I miss my due date?

If you don't pay by the due date, the city will charge a late fee on your account. The amount of the late fee varies, so check your bill or call (918) 596-9100 for the current amount. If you continue to miss payments, the city may shut off your water service after a certain period of non-payment.

Can I change my billing address or account information online?

You can update some account information through the City of Tulsa Utilities website, but for major changes like your billing address, you may need to call (918) 596-9100. A representative can help you make sure your account information is correct so you receive your bills on time.

How do I know if my payment was received?

If you pay online or by phone, you'll receive a confirmation number immediately. For mail payments, allow 7 to 10 business days for processing, then check your account online or call (918) 596-9100 to confirm the payment was received. Keep your confirmation number or check number for your records.

What should I do if I think there's an error on my bill?

Call the City of Tulsa Utilities at (918) 596-9100 and explain the issue to a representative. They can review your account, check your meter reading, and help you understand the charges. If there is an error, they can correct it and adjust your bill accordingly.