Where to pay your High Point water and city utilities bill

The City of High Point offers several ways to pay your water, sewer, and stormwater bill. You can pay online through the city's bill payment portal, by phone, by mail, or in person at the city offices. Each method has different processing times and fees, so the fastest route depends on when your payment is due.

The online portal is the quickest option if you need to pay within a few days. Phone and in-person payments process the same day. Mail takes 7 to 10 business days to reach the city, so use this method only if your due date is at least two weeks away.

High Point does not charge a fee for online payments made through its official portal, but some third-party payment processors may add a convenience fee. Always pay through the city's own system to avoid extra charges.

Key Takeaways

  • The City of High Point's official online portal at the city website is free and processes payments within one business day.
  • Phone payments and in-person payments at city offices process the same day but require you to have your account number ready.
  • Mail payments take 7 to 10 business days, so send them at least two weeks before your due date to avoid a late fee.
  • Your bill shows the due date, late fee amount, and the mailing address for payments — check it before choosing your payment method.

Paying online through the city portal

Go to the City of High Point's official website and look for the "Bill Pay" or "Pay My Bill" link, usually found under Utilities or Customer Services. You will need your account number, which appears on your bill. The portal accepts debit cards, credit cards, and bank account transfers.

Online payments typically process within one business day. If you pay before 5 p.m. on a business day, the payment usually posts by the next morning. Payments made on weekends or after 5 p.m. process the following business day.

Keep your confirmation number from the online payment. The city sends a receipt by email if you provide one, but the confirmation number is your proof of payment if there is a dispute.

Paying by phone or in person

To pay by phone, call the City of High Point Utilities Department at the number listed on your bill. Have your account number and payment method ready. Phone payments process the same day if you call before the office closes, usually at 5 p.m. on weekdays.

In-person payments can be made at the City of High Point offices during business hours. Bring your bill or account number and a payment method — cash, check, or card. In-person payments also process the same day.

Both methods require you to speak with a staff member, so call ahead if you have questions about your bill or need to set up a payment plan.

Paying by mail

Write a check or money order payable to the City of High Point. Include your account number on the check. Mail it to the address shown on your bill under "Make Checks Payable To" or "Payment Address."

Mail payments take 7 to 10 business days to arrive and post. The city processes payments based on the date they are received, not the date you mail them. If your due date is fewer than 10 days away, do not use mail — use online, phone, or in-person payment instead.

Keep a copy of your check or the front and back of your money order as proof of payment. If the city does not post the payment within 10 business days of mailing, contact the Utilities Department with your proof.

Understanding your bill and due dates

Your High Point utilities bill shows the due date in a prominent location, usually near the total amount owed. The due date is typically 15 to 20 days after the bill is issued. If you pay after the due date, the city adds a late fee, which is also printed on your bill.

Your bill also shows your account number, the service address, and the billing period. The amount owed covers water usage, sewer service, and stormwater fees. Each service may have its own rate structure, so your bill may break down charges by service type.

If you do not receive your bill by the expected date, contact the Utilities Department. Bills are usually mailed 5 to 7 days before the due date, so if you have not received it within that window, call to confirm the city has your correct mailing address.

Setting up automatic payments or payment plans

If you want to avoid missing a due date, ask the Utilities Department about automatic payment options. Some cities allow you to set up recurring payments from your bank account on a date you choose. This is different from the online portal — it is a standing instruction to the city to deduct payment automatically each billing cycle.

If you cannot pay the full amount by the due date, contact the Utilities Department before the due date to discuss a payment plan. The city may allow you to split the bill into smaller payments over several weeks. Payment plans are not automatic — you must request one and agree to the terms in writing.

Automatic payments and payment plans help you avoid late fees and service disconnection. The sooner you contact the city about payment difficulty, the more options you have.

What to do if your payment does not post

If you paid online or by phone and the payment does not appear on your bill within two business days, log into the portal or call the Utilities Department with your confirmation number. Online and phone payments sometimes take longer if the city's system is processing a high volume of payments.

If you paid by mail and more than 10 business days have passed, contact the Utilities Department with a copy of your cancelled check or money order. Provide the date you mailed it and the amount. The city can trace the payment and post it if it was received but not yet processed.

Do not make a second payment while you are waiting for the first one to post. Contact the city first — a duplicate payment can result in a credit on your account that you will have to request back.

Frequently Asked Questions

Can I pay someone else's High Point utilities bill?

Yes. You can pay online using the account number, by phone, or by mail. You do not need to be the account holder. If you pay in person, bring the account number or the bill itself. The city will post the payment to that account regardless of who makes it.

What happens if I miss the due date?

The city adds a late fee to your next bill. If you continue to miss payments, the city may disconnect your water service after a certain period of non-payment — usually 30 to 60 days, depending on city policy. Contact the Utilities Department immediately if you fall behind to discuss options.

Does High Point charge a fee for online payments?

No fee through the city's official portal. Some third-party payment sites may charge a convenience fee, but the city's own system is free. Always look for the official City of High Point payment link to avoid extra charges.

Can I change my billing address or payment method on my account?

Yes. Call the Utilities Department or visit the city offices to update your mailing address, email, or payment preferences. Changes usually take effect on your next bill, so allow one billing cycle for the update to appear.

Is there a way to lower my water bill?

Contact the Utilities Department to ask about leak detection or water conservation programs. Some cities offer free audits or rebates for fixing leaks. Your bill also shows your usage compared to previous months — a sudden spike may indicate a leak that needs repair.