Getting into your MSD account online
The Metropolitan St. Louis Sewer District (MSD) uses a single login portal for all online account access. You go to the MSD website, find the "Pay My Bill" or "Customer Portal" link, and enter your account number and password. If you have never logged in before, you will need to create an account first — which takes about five minutes and requires your account number, email address, and a password you choose.
Your account number appears on your paper bill in the upper right corner, usually formatted as a series of digits. You can also find it on any past bill or correspondence from MSD. If you cannot locate it, you can call MSD's customer service line at 314-516-7000 and they will provide it over the phone.
Key Takeaways
- MSD's online portal is accessed through their main website; you will need your account number and a password you create yourself.
- First-time users must register for an account before logging in, a process that requires your account number and email address.
- Your account number appears on your paper bill or any MSD correspondence; customer service can provide it if you cannot find it.
- Once logged in, you can view your current balance, payment history, and set up automatic payments or one-time payments.
- If you forget your password, the login page has a "Forgot Password" link that will send a reset email to the address on file.
Creating your account for the first time
Go to the MSD website and look for the customer portal or bill pay section. Click on "Create Account" or "Register" — the exact wording may vary slightly. You will be asked to enter your account number, which MSD uses to pull up your service address and confirm you are the account holder.
Next, enter an email address where you can receive password reset emails and account notifications. Choose a password that is at least eight characters long and includes a mix of letters, numbers, and symbols if the system requires it. Write down your password or save it in a password manager; MSD cannot retrieve it for you if you forget it, only send you a reset link.
After you submit the registration form, you may see a confirmation message asking you to check your email. Some utilities send a verification link you must click; others let you log in immediately. Check your spam folder if you do not see an email within a few minutes.
Logging in after your account is set up
Return to the MSD website and click the login link. Enter your account number in the first field and your password in the second. If you see a "Remember me" checkbox, you can select it on a personal computer to stay logged in longer, though this is not recommended on shared or public computers.
After you log in, you will land on your account dashboard. This page shows your current balance, the date your next bill is due, and links to view your bill history and make a payment. Some portals also display your usage history or allow you to set up automatic payments from this main screen.
What to do if you cannot log in
If you enter your account number and password but the system says they are incorrect, first check that you are using the right account number — the one from your bill, not a reference number or confirmation number from a past payment. Account numbers are case-sensitive in some systems, so make sure you have not accidentally used capital letters if the number contains letters.
If you are sure the account number is correct, click "Forgot Password" on the login page. MSD will send a password reset email to the address you registered with. Open that email and follow the link to create a new password. If you do not receive the email within five minutes, check your spam folder, then contact MSD customer service at 314-516-7000 to confirm the email address on file.
If you never registered an account and cannot remember whether you did, try clicking "Forgot Password" anyway. If the system recognizes your account number, it will send a reset email. If it does not recognize the account number, you will see a message telling you to register first.
Paying your bill once you are logged in
Once logged in, look for a "Make a Payment" button or link, usually on the main dashboard or in a menu labeled "Billing" or "Payments." You can choose to pay the full amount due, a partial amount, or set up an automatic payment that deducts money from your bank account on a date you select each month.
For a one-time payment, you will enter your bank account number and routing number, or a debit or credit card number. MSD typically processes bank payments within one to two business days and card payments within the same day. You will receive a confirmation number on screen and via email; keep this for your records.
If you set up automatic payments, you choose the day of the month when the payment should be withdrawn. MSD will deduct the current bill amount on that date each month. You can change or cancel automatic payments anytime by logging back in and adjusting your payment settings.
Viewing your bill and payment history
After you log in, look for a section called "Billing," "My Bills," "Bill History," or "Documents." This area shows all your past bills as PDF files you can download and print. You can usually view bills going back one to three years, depending on how long MSD keeps them in the online system.
The same section typically shows your payment history — a list of every payment you have made, the date it was processed, and the amount. This is useful for confirming that a payment went through or for finding a confirmation number if you need to dispute a charge.
Frequently Asked Questions
What if I do not have an email address?
MSD requires an email address to create an online account because that is how they send you password reset links and payment confirmations. If you do not have an email address, you can create a free one through Gmail, Yahoo, or Outlook in about two minutes. Once you have an email address, you can register for the MSD portal.
Can I pay my MSD bill without logging in?
Yes. You can mail a check to the address on your bill, pay by phone by calling 314-516-7000, or pay in person at an MSD office. Some utilities also accept payments through third-party services like PayPal or bill pay through your bank, though you should confirm this with MSD directly.
Is the MSD website secure for entering my bank account information?
MSD's official website uses encryption to protect your banking details during payment. However, always make sure you are on the real MSD website before entering sensitive information. Type the address directly into your browser or call 314-516-7000 to confirm the correct web address rather than clicking a link in an email.
What happens if I forget my password?
Click "Forgot Password" on the login page and enter your account number. MSD will send a password reset email to the address you registered with. Follow the link in that email to create a new password. If you do not receive the email, check your spam folder or call customer service to confirm your email address is correct.
Can I change my email address or password after I register?
Most online portals allow you to update your email and password in an account settings or profile section after you log in. Look for a gear icon, "Settings," "Account," or "My Profile" link. If you cannot find it, contact MSD customer service at 314-516-7000 and they can update your information for you.