Pay your WSSC water bill online, by phone, or by mail

WSSC Water (Washington Suburban Sanitary Commission) serves about 1.9 million people across Prince George's and Montgomery counties in Maryland. You can pay your bill through their website at wsscwater.org, by phone at 301-206-4001, or by mailing a check to the address on your bill. Online payment is the fastest option and shows as received the same day.

Before you pay, locate your bill or account number — it appears at the top of your paper bill or in your online account. You will need this to log in or to provide over the phone. If you cannot find your bill, you can look up your account on the WSSC Water website by entering your service address.

Payment methods accepted vary slightly by channel. Online and phone payments take bank account transfers and credit or debit cards (though card payments may include a processing fee). Mail payments must be by check or money order. WSSC Water does not accept cash payments by mail.

Key Takeaways

  • You can pay online at wsscwater.org, by phone at 301-206-4001, or by mail using the address printed on your bill.
  • Online payments post the same day and require only your account number and bank details or card information.
  • Phone payments work during business hours and allow you to ask questions about your bill at the same time.
  • Mail payments take 7 to 10 business days to reach WSSC Water, so send them early if your due date is approaching.
  • If you cannot pay the full amount by the due date, contact WSSC Water before the bill becomes past due to discuss payment plans.

Paying online through the WSSC Water website

Go to wsscwater.org and click the "Pay My Bill" button, usually located near the top of the homepage. You will be asked to log in with your account number and password, or to create an account if this is your first time. If you do not remember your password, use the "Forgot Password" link to reset it.

Once logged in, your current bill and balance will appear. Review the amount owed and the due date. Select the payment method — bank account (ACH transfer) or debit/credit card — and enter the payment amount. Bank transfers typically have no fee. Card payments may include a processing fee of 2 to 3 percent, depending on the card type.

After you submit the payment, you will receive a confirmation number on screen. Write this down or take a screenshot. The payment will post to your account within one business day. You can also set up automatic monthly payments through the website so you do not have to remember to pay each month.

Paying by phone or in person

Call WSSC Water's customer service line at 301-206-4001 Monday through Friday, 7 a.m. to 6 p.m., and Saturday 8 a.m. to 4 p.m. Eastern time. Have your account number and payment method ready. A representative will confirm your account, the amount due, and your payment details before processing the transaction.

Phone payments are processed immediately, and you will receive a confirmation number. This is useful if you have questions about your bill or need to discuss a payment arrangement at the same time. WSSC Water also accepts payments at their payment centers in Hyattsville and Silver Spring during business hours, though you should call ahead to confirm hours and location.

Paying by mail

Write a check or money order for the amount shown on your bill. Do not send cash. Include your account number on the check memo line. Place the check and your bill stub (if you have one) in an envelope and mail it to the address printed on your bill — typically WSSC Water, P.O. Box [number], Hyattsville, MD 20781, though the exact address may vary.

Mail payments take 7 to 10 business days to arrive and be processed. If your due date is within two weeks, pay online or by phone instead to avoid a late fee. Keep a copy of your check or note the check number for your records. If you do not receive a payment confirmation within two weeks, call customer service to confirm the payment was received.

Setting up automatic payments and payment plans

Automatic payments remove the need to remember your due date each month. Log into your account at wsscwater.org, go to the "Billing" or "Payments" section, and select "Enroll in AutoPay." Choose your payment method (bank account recommended to avoid fees), the amount, and the date each month when you want the payment to come out. You can change or cancel AutoPay anytime through your account.

If you cannot pay your full bill by the due date, contact WSSC Water before the bill becomes past due. Call 301-206-4001 or use the "Contact Us" form on their website. A representative can discuss a payment plan that spreads the balance over several months. Payment plans are more likely to be offered if you contact them before the due date rather than after.

Understanding your bill and due date

Your WSSC Water bill shows your service address, account number, billing period, and the amount due. The due date is printed clearly — typically 20 to 25 days after the bill is issued. If you pay after the due date, a late fee will be added to your next bill. The amount of the late fee depends on your balance and is shown on your bill.

Your bill includes charges for water, sewer, and stormwater services. The water charge is based on the amount you used (measured in hundred-cubic-foot units, or CCF). The sewer and stormwater charges are typically fixed monthly fees. If your bill seems unusually high, check for a leak or review your usage history in your online account.

What to do if you have trouble paying or accessing your account

If you cannot log into your online account, use the "Forgot Password" link or call customer service at 301-206-4001. They can reset your password or help you create an account if you do not have one yet. If you are having technical trouble with the website itself, try a different browser or device, or call to pay by phone instead.

If you are facing financial hardship and cannot pay your bill, WSSC Water offers assistance programs for low-income households. Call 301-206-4001 and ask about the Low-Income Assistance Program or other payment options. You may also contact your local community action agency or 211 Maryland for information about utility assistance in your area.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments post within one business day. If you pay before 5 p.m. on a weekday, it usually appears the next morning. Payments made on weekends or holidays will post the next business day.

Is there a fee to pay my WSSC Water bill online?

No fee for bank account (ACH) transfers. Credit and debit card payments may include a processing fee of 2 to 3 percent. You can see the exact fee before you confirm the payment.

What happens if I miss the due date?

A late fee will be added to your next bill. If your account becomes significantly past due, WSSC Water may issue a notice of intent to shut off service. Contact them immediately if you fall behind to discuss a payment plan before service is disconnected.

Can I pay someone else's WSSC Water bill?

Yes, if you have their account number. You can pay online or by phone using their account number. The payment will be credited to their account. You do not need to be the account holder to make a payment.

How do I change my billing address or payment method?

Log into your account at wsscwater.org and go to "Account Settings" or "Profile." You can update your mailing address, email, and payment method there. Changes usually take effect within one to two business days.