Des Moines Water Works bill pay lets you settle your water and sewer charges through their website, by phone, or through the mail

Des Moines Water Works (DMWW) serves residential and business customers in the Des Moines area. You can pay your bill in several ways depending on what works best for your schedule and preferences. The online portal is fastest if you need to pay immediately, while mail and phone payments take longer but require no computer access.

Your bill arrives monthly and shows your water usage, sewer charges, and any fees. The due date is printed on the front of your bill. Paying by the due date keeps your account in good standing and avoids late fees.

Key Takeaways

  • You can pay DMWW bills online through their website, by phone at their customer service line, by mail, or in person at their office.
  • Online payment through the DMWW website is the fastest method and lets you see your balance and payment history immediately.
  • Mail payments take 7 to 10 business days to reach DMWW, so send them well before your due date to avoid late fees.
  • Setting up automatic payments through your bank or the DMWW website removes the need to remember your due date each month.
  • Late payments trigger a penalty fee added to your next bill, so confirm your payment was received if you pay close to the due date.

Paying online through the DMWW website

The Des Moines Water Works website has a bill pay portal where you can log in with your account number and pay immediately. Go to dmww.com and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which appears on your bill.

Once you log in, you can see your current balance, past bills, and payment history. The portal accepts credit cards, debit cards, and bank account transfers. Credit and debit card payments process the same day, while bank transfers may take one business day. Note that DMWW charges a convenience fee if you pay by credit or debit card—the fee amount is shown before you confirm payment.

If you do not have an online account yet, you can create one on the DMWW website. You will need your account number and the service address. Once your account is set up, you can pay anytime without calling or visiting in person.

Paying by phone

You can call Des Moines Water Works customer service to pay your bill over the phone. Have your account number and a payment method (credit card, debit card, or bank account information) ready before you call. The customer service number is on your bill.

Phone payments are processed the same day you call, but like online credit card payments, a convenience fee applies. The representative will confirm the fee before charging your card. This method works well if you prefer speaking to someone or do not use computers regularly.

Paying by mail

You can mail a check or money order to the address shown on your bill. Write your account number on the check or money order so DMWW can match the payment to your account. Mail payments take 7 to 10 business days to arrive and be processed, so send your payment at least two weeks before the due date if you want to avoid a late fee.

Include the payment stub from your bill if possible—it helps DMWW process your payment faster. Mail your payment to the address printed on your bill, not to any other address. If your payment does not show up in your account within two weeks, contact customer service with your check number and mailing date.

Setting up automatic payments

Automatic payments remove the need to remember your due date each month. You can set this up through the DMWW website or by calling customer service. You choose the payment date (usually around your due date) and your payment method—bank account transfer is most common and usually has no fee.

Once automatic payments are active, DMWW withdraws the amount due from your bank account on the date you choose. You can change or cancel automatic payments anytime through your online account or by calling customer service. This method is especially useful if you have a variable bill amount each month, since you can adjust the payment before it processes.

What happens if you miss the due date

If your payment does not arrive by the due date, DMWW adds a late fee to your next bill. The fee amount depends on your bill total and is shown on your next statement. Repeated late payments can result in service disconnection, though DMWW typically sends notices before shutting off water.

If you are having trouble paying your bill, contact DMWW customer service to discuss payment plans or hardship programs. Some customers may be able to spread payments over several months or pause service temporarily rather than face disconnection. The sooner you call, the more options may be available.

Finding your account number and due date

Your account number appears in the upper right corner of your bill, usually next to "Account Number" or "Acct #". The due date is printed near the top of the bill, often in a box labeled "Amount Due" or "Due Date". If you cannot find your bill, you can look up your account number on the DMWW website or call customer service with your service address.

Keep your account number handy when you pay by phone or set up online access. You will need it every time you contact DMWW about your account or make a payment.

Frequently Asked Questions

Can I pay my DMWW bill with a credit card online?

Yes, the DMWW website accepts credit cards, debit cards, and bank transfers. Credit card payments process the same day but include a convenience fee. The fee is shown before you confirm the payment, so you know the total cost.

How long does it take for a mailed check to show up on my account?

Mail payments typically take 7 to 10 business days to arrive and be processed. Send your check at least two weeks before the due date to avoid a late fee. Include your account number on the check so DMWW can match it to your account.

What is the convenience fee for paying by credit card?

DMWW charges a fee for credit and debit card payments, but the exact amount varies. The fee is shown on the payment screen before you confirm, so you can see the total before your card is charged. Bank account transfers usually have no fee.

Can I set up automatic payments if my bill amount changes each month?

Yes, you can set up automatic payments even though your usage varies. You can adjust the payment amount before each withdrawal through your online account, or call customer service to change it. This gives you the convenience of automatic payments without overpaying or underpaying.

What do I do if my payment was late and I got a late fee?

Late fees appear on your next bill. If you believe the fee was added in error, contact DMWW customer service with your payment date and confirmation number. If you are struggling to pay, ask about payment plans or hardship programs that may help you catch up.