Where to pay Hawaiian Telcom and what payment methods work
Hawaiian Telcom accepts payments through their website, by phone, by mail, and in person at their payment centers. The fastest route is their online payment portal at hawaiiantelcom.com, where you can pay with a debit card, credit card, or bank account. You do not need to create an account — you can make a one-time payment by entering your account number and the amount due.
If you prefer to pay by phone, call Hawaiian Telcom's customer service at 1-808-643-4500. A representative will take your payment information over the phone. Payment by phone typically processes the same day if you call before 5 p.m. Hawaii Standard Time on a business day.
For mailed payments, write a check or money order and send it to the address printed on your bill. Include your account number on the check. Mail payments take 7 to 10 business days to reach Hawaiian Telcom's processing center, so send them at least two weeks before your due date to avoid a late fee.
Key Takeaways
- Pay online at hawaiiantelcom.com using a debit card, credit card, or bank account without creating an account.
- Phone payments at 1-808-643-4500 process the same day if you call before 5 p.m. Hawaii Standard Time on a weekday.
- Mailed checks should include your account number and be sent at least two weeks before the due date to avoid late fees.
- Set up automatic payments from your bank account through the Hawaiian Telcom website to avoid missing due dates.
- Late fees apply if payment is not received by the due date shown on your bill, regardless of when you sent it.
How to find your account number and due date
Your account number appears in the top right corner of your Hawaiian Telcom bill, usually next to your name. The due date is printed near the amount owed, typically 20 to 25 days after the bill date. If you cannot find your bill, log into your account at hawaiiantelcom.com and select "View Bill" to see your current balance and due date.
You can also call Hawaiian Telcom customer service at 1-808-643-4500 to ask for your account number and due date. Have your phone number or service address ready when you call.
Setting up automatic payments to avoid late fees
Automatic payments remove the risk of forgetting a due date. On the Hawaiian Telcom website, go to "Billing & Payments" and select "AutoPay." You can choose to pay the full bill amount or a fixed amount each month. Payments are deducted from your bank account on the due date.
You can change or stop automatic payments anytime through your account. If you want to pause AutoPay for one month, log in, select the payment, and choose "Skip This Payment." You will still owe the bill — you are only delaying the automatic deduction.
What happens if your payment is late
Hawaiian Telcom charges a late fee if payment is not received by the due date. The fee amount depends on your bill total and is shown on your next bill. Late fees are separate from your service charges and add to what you owe.
If your payment is more than 30 days late, Hawaiian Telcom may suspend your service. You will receive a disconnection notice before this happens, usually 10 to 15 days before the suspension date. To avoid disconnection, pay the full amount owed plus any late fees before the date listed on the notice.
If your service is suspended, you can restore it by paying the full balance owed plus a reconnection fee. Call 1-808-643-4500 to arrange reconnection once payment is made.
Paying a past-due balance or reconnection fee
If you have a past-due balance, you can pay it using any of the methods listed above — online, by phone, by mail, or in person. When you pay online or by phone, specify that the payment is for a past-due balance. This ensures the payment is applied correctly to your account.
If your service has been suspended and you need to restore it, you must pay the full past-due amount plus the reconnection fee. The reconnection fee varies but is typically $50 to $100. Call 1-808-643-4500 to confirm the total amount owed and to schedule reconnection after payment clears.
Payment centers and in-person payment locations
Hawaiian Telcom has payment centers on Oahu, Maui, Hawaii Island, and Kauai where you can pay in person with cash, check, or card. The main payment center is located in Honolulu at 1177 Bishop Street, Suite 2500. Hours vary by location, so call 1-808-643-4500 to confirm the hours of the center nearest you before you visit.
In-person payments are processed immediately, and you receive a receipt on the spot. This is the fastest way to restore service if you have been disconnected, because the payment is recorded in Hawaiian Telcom's system right away.
Frequently Asked Questions
Can I pay my Hawaiian Telcom bill with a credit card online?
Yes. The Hawaiian Telcom website accepts Visa, Mastercard, American Express, and Discover. You can also pay with a debit card or by transferring funds directly from your bank account. A small fee may apply for credit card payments — check the website before you confirm.
What if I pay online but my payment does not show up right away?
Online payments typically post to your account within one business day. If you pay after 5 p.m. Hawaii Standard Time or on a weekend, the payment may not process until the next business day. You can check the status of your payment by logging into your account and viewing your payment history.
Do I have to create an account to pay my bill online?
No. You can make a one-time payment without logging in by entering your account number and the amount due on the payment page. If you want to set up automatic payments or view your bill history, you will need to create an account with your email address and a password.
What should I do if I cannot afford my bill this month?
Contact Hawaiian Telcom at 1-808-643-4500 to discuss your situation. They may offer a payment plan that lets you pay part of the bill now and the rest over the next one or two months. Payment plans must be arranged before your account becomes past due to avoid late fees and disconnection.
Is there a discount if I pay my bill in full upfront?
Hawaiian Telcom does not offer discounts for early or full payment. However, paying on time avoids late fees, which saves you money. Some bundled plans may offer discounts if you combine services like phone, internet, and television, but these are separate from payment timing.