Where to pay your Port St. Lucie water bill
Port St. Lucie Utilities handles water bills for the city. You can pay online through their customer portal, by mail, in person at their office, or by phone. The fastest route is online — payments post the same day if you submit before 5 p.m. on a business day.
The city's official payment website is pslutilities.com. You'll need your account number, which appears on your bill. If you don't have your bill handy, you can look up your account on the website using your service address instead.
Port St. Lucie Utilities is located at 500 Oleander Avenue, Port St. Lucie, FL 34951. Their office is open Monday through Friday, 8 a.m. to 5 p.m. You can also call them at (772) 807-7500 to pay by phone with a debit or credit card.
Key Takeaways
- Online payment through pslutilities.com is the fastest method and posts the same day if submitted before 5 p.m. on a business day.
- Mailed payments should be sent to Port St. Lucie Utilities, P.O. Box 580428, Port St. Lucie, FL 34958, and typically take 7 to 10 days to post.
- In-person payments at 500 Oleander Avenue are processed immediately during business hours (Monday–Friday, 8 a.m.–5 p.m.).
- Phone payments at (772) 807-7500 accept debit and credit cards but may charge a convenience fee depending on your card type.
- Set up automatic recurring payments through the online portal to avoid late fees and ensure your bill is paid on time each month.
Paying online through the Port St. Lucie Utilities portal
The online portal at pslutilities.com is the most convenient option. Click "Pay My Bill" on the homepage. You'll be asked to enter your account number or service address. Once you log in, you can view your current balance, past payments, and usage history.
When you're ready to pay, select the amount and your payment method. Port St. Lucie Utilities accepts debit cards, credit cards, and bank account transfers. There is no fee for bank account payments, but credit card payments may incur a small processing charge — the portal will show you the exact fee before you confirm.
You can also set up automatic recurring payments through the portal. This ensures your bill is paid on the same date each month without you having to log in. You can change or cancel automatic payments anytime through your account settings.
Paying by mail
If you prefer to mail your payment, send your check or money order to:
Port St. Lucie Utilities P.O. Box 580428 Port St. Lucie, FL 34958
Include your account number on the check or money order. Mail payments typically take 7 to 10 business days to post to your account. To avoid late fees, mail your payment at least 10 days before the due date shown on your bill.
Do not send cash through the mail. If you're paying multiple bills at once, you can include them in the same envelope — just make sure each payment is clearly marked with the correct account number.
Paying in person or by phone
You can walk into the Port St. Lucie Utilities office at 500 Oleander Avenue and pay with cash, check, debit card, or credit card. Payments are processed immediately during business hours (Monday–Friday, 8 a.m.–5 p.m.). This is the fastest way to ensure your payment is recorded the same day.
To pay by phone, call (772) 807-7500 during business hours. Have your account number and debit or credit card ready. Phone payments are processed the same day if you call before 5 p.m. on a business day. Some card types may have a convenience fee applied at the time of payment.
Understanding your bill due date and late fees
Your water bill due date is printed on the front of your bill. Port St. Lucie Utilities typically bills monthly. If your payment is not received by the due date, a late fee will be added to your next bill.
If you're having trouble paying your bill on time, contact Port St. Lucie Utilities directly at (772) 807-7500. They may be able to discuss a payment plan or connect you with resources. The city also has a Customer Assistance Program for households that meet income requirements — ask about this when you call.
Setting up an account and viewing your bill online
If you haven't created an online account yet, go to pslutilities.com and click "Create Account" or "Register." You'll need your account number (from your bill) and service address. Once registered, you can view your bill, payment history, and usage anytime.
You can also sign up for paperless billing through the portal. Instead of receiving a printed bill in the mail, you'll get an email notification when your bill is ready to view online. This speeds up the payment process and reduces paper waste.
If you forget your login information, use the "Forgot Password" link on the homepage. You'll receive a reset link by email. If you don't have an email address on file, call (772) 807-7500 and a representative can help you regain access.
What to do if you have questions about your bill
If your bill seems higher than usual, check your usage on the online portal. Leaks inside your home — like a running toilet or dripping faucet — can cause a sudden spike. If you suspect a leak, fix it and monitor your next bill to see if usage drops.
If you believe there's an error on your bill, contact Port St. Lucie Utilities at (772) 807-7500 or visit their office. Have your account number and recent bills ready. The city can review your account history and usage to investigate the issue. Do not withhold payment while a dispute is being reviewed — continue paying your bill to avoid late fees.
Frequently Asked Questions
Is there a fee to pay my water bill online?
Bank account transfers through the portal have no fee. Credit card payments may have a small processing charge, which the portal displays before you confirm payment. Debit card fees vary — check the portal for your specific card type.
How long does it take for my online payment to post?
Online payments post the same day if submitted before 5 p.m. on a business day. Payments made after 5 p.m. or on weekends post the next business day. Mail payments take 7 to 10 business days.
Can I pay someone else's water bill?
Yes. You can pay online using their account number, by mail (include their account number), or in person at the office. By phone, call (772) 807-7500 and provide the account number you're paying for.
What happens if I miss my due date?
A late fee will be added to your next bill. If your account becomes significantly past due, the city may issue a notice of intent to discontinue service. Contact Port St. Lucie Utilities immediately to discuss payment options or a payment plan.
Can I set up automatic payments for a different amount each month?
Automatic payments through the portal are set for a fixed amount. If your bill varies month to month, you can set up automatic payment for your average bill amount and adjust manually when needed. Alternatively, pay manually each month through the portal.