Where to pay your Port St. Lucie water and sewer bill
Port St. Lucie Utilities accepts payments through three main channels: online through their website, by phone, or by mail. The online portal at pslutilities.com is the fastest option — you can pay immediately with a bank account or debit card without speaking to anyone. Payments made online before 5 p.m. on the due date post the same day.
If you prefer to pay by phone, call Port St. Lucie Utilities at (772) 807-7500 during business hours (Monday through Friday, 8 a.m. to 5 p.m.). A representative will take your payment information over the phone. There is no fee for phone payments made directly to the utility.
Mailing a check or money order is also an option. Write your account number on the check and mail it to the address printed on your bill. Mail payments typically take 7 to 10 business days to reach the utility and post to your account, so send early if your due date is approaching.
Key Takeaways
- Pay online at pslutilities.com before 5 p.m. on your due date for same-day posting, or call (772) 807-7500 during business hours to pay by phone with no fee.
- Mail payments take 7 to 10 business days to post, so send them at least two weeks before your due date to avoid a late payment.
- Your bill shows the due date, late payment penalty amount, and the mailing address — check these details before paying by mail.
- Set up automatic payments through the online portal if you want to stop thinking about the due date each month.
Setting up automatic payments
Port St. Lucie Utilities allows you to enroll in automatic bank draft payments through their website. Log into your account at pslutilities.com, go to the billing section, and select the automatic payment option. You will need your bank routing number and account number. Payments will be withdrawn on your due date each month.
Automatic payments remove the risk of forgetting a due date and incurring a late fee. You can change or cancel the automatic payment at any time through your online account. If your bill amount varies significantly month to month (which is common in Florida due to seasonal cooling costs), you may prefer to review each bill before paying rather than automating.
Understanding your bill and due date
Your Port St. Lucie Utilities bill shows your account number, the amount due, and the due date — usually 20 days from the bill date. The bill also lists your water usage in gallons, any sewer charges, and stormwater fees if applicable. Late payment penalties are shown on the bill itself; the current penalty is a percentage of the unpaid balance, but this amount can change, so check your specific bill.
Bills are typically mailed around the 15th of each month. If you have not received your bill within a few days of that date, log into your online account to see if it is available there, or call the utility to confirm your mailing address is correct.
What happens if you miss a payment
If your payment does not arrive by the due date, Port St. Lucie Utilities will add a late payment penalty to your next bill. The penalty is calculated as a percentage of the unpaid balance. Continuing to miss payments can result in service disconnection, though the utility typically sends notices before taking that step.
If you are having trouble paying your bill, contact Port St. Lucie Utilities directly at (772) 807-7500. The utility may offer a payment plan or direct you to local assistance programs. Do not ignore the bill — communicating early gives you more options than waiting until disconnection is imminent.
Paying in person at a utility office
Port St. Lucie Utilities has a customer service office where you can pay in person with cash, check, or debit card. The office is located at 601 SW Prima Vista Boulevard, Port St. Lucie, FL 34986. Hours are Monday through Friday, 8 a.m. to 5 p.m. In-person payments are processed immediately, and you will receive a receipt.
This option is useful if you prefer to pay with cash or want a same-day receipt. Bring your bill or account number so the staff can apply the payment correctly.
Checking your account balance and payment history
Log into your account at pslutilities.com to see your current balance, due date, and a record of past payments. The online portal shows your usage history and allows you to compare your water consumption month to month. This information can help you spot unusual usage that might indicate a leak.
You can also call (772) 807-7500 to ask a representative about your balance or payment history. Having your account number ready will speed up the call.
Frequently Asked Questions
Is there a fee for paying online or by phone?
No. Port St. Lucie Utilities does not charge a fee for online or phone payments made directly through their website or customer service line. Some third-party payment processors may charge a fee, but paying through the official utility channels is free.
Can I pay my bill with a credit card?
The utility's online portal accepts debit cards and bank account payments. Credit card payments may incur a processing fee through a third-party service. Check the payment options on pslutilities.com to see current methods and any associated fees before choosing.
What should I do if I think my bill is wrong?
Contact Port St. Lucie Utilities at (772) 807-7500 to discuss the charge. Have your bill in front of you and be ready to describe what seems incorrect. The utility can review your meter reading and usage history. Do not withhold payment while disputing — continue paying the undisputed portion to avoid late fees.
How long does it take for an online payment to post?
Payments made online before 5 p.m. on a business day post the same day. Payments made after 5 p.m. or on weekends post the next business day. Mail and phone payments may take longer depending on processing time.
Can I change my due date?
Contact Port St. Lucie Utilities at (772) 807-7500 to ask about changing your billing cycle or due date. The utility may be able to adjust the date to align with your pay schedule, though availability depends on your account type and current billing cycle.