Log in through the Casella customer portal
To access your Casella bill online, go to the Casella Waste Services website and look for the "Pay My Bill" or customer login section. You will need your account number (found on your printed bill) and a password. If you do not have an online account yet, you can create one by entering your account number and email address — Casella will send you a setup link.
Once you are logged in, you can view your current balance, see your billing history, and make a one-time payment or set up automatic payments. The portal also shows your service details, pickup schedule, and any service changes you have requested.
If you forget your password, use the "Forgot Password" link on the login page. Casella will send a reset link to the email address on file. Make sure you check your spam folder if you do not see the email within a few minutes.
Key Takeaways
- You need your account number (on your bill) and an email address to create a Casella online account.
- The customer portal lets you view your balance, pay your bill, and set up automatic payments without calling.
- If you forget your password, use the "Forgot Password" link and check your spam folder for the reset email.
- Automatic payments can be set to monthly or on a schedule you choose, and you can change or cancel them anytime.
- If you cannot log in after resetting your password, contact Casella customer service directly — they can verify your account by phone.
Set up automatic payments to avoid missed bills
Once you are logged in, look for the "Autopay" or "Automatic Payment" option in the account settings or billing section. You will choose a payment method (bank account or credit/debit card), the amount, and how often you want to be charged — usually monthly on the same date your bill is due.
Automatic payments mean you do not have to remember to log in each month. The payment goes through on the date you set, and you will receive a confirmation email. You can change the payment date, amount, or payment method anytime by logging back into your account, or you can cancel autopay if your service changes.
Keep in mind that if you set autopay for a fixed amount and your bill changes (for example, if you add a service or your usage changes), you may need to adjust the payment amount manually to match your new bill.
What to do if you cannot access your account
If you have reset your password and still cannot log in, try clearing your browser's cache and cookies, then attempt login again. Sometimes stored data from an old session blocks the new one. You can also try logging in from a different browser or device to see if the problem is specific to your computer.
If the portal is down for maintenance, Casella usually posts a notice on their website. Check the main Casella page or their social media accounts for updates. Maintenance windows are typically brief, and the portal should be back online within a few hours.
If none of these steps work, contact Casella customer service by phone. They can verify your identity using your account number and service address, reset your account access, or process a payment over the phone while you wait.
Pay your bill without logging in
If you do not want to create an online account, you can still pay your Casella bill through other methods. You can mail a check to the address on your bill, pay by phone by calling Casella's customer service line, or use their automated phone payment system if available in your area.
Some Casella locations also accept payments at local payment centers or through third-party bill payment services. Check your bill or the Casella website for payment locations and phone numbers in your area, as options vary by region.
Understand what information you need to log in
Your account number is the most important piece of information. It appears on the top right or left of your bill and is usually 8 to 12 digits long. You will need this number to create your account or to log in if you forget your password.
You will also need the email address you used when you created your account. If you used a work email that you no longer have access to, or if you cannot remember which email you registered with, contact Casella to update it before you try to reset your password.
If you have multiple properties or accounts with Casella, each one has a separate account number and login. Make sure you are using the correct account number for the property you want to pay.
Protect your account and payment information
When you log in, make sure you are on the official Casella website. Check that the web address starts with "https://" (the "s" means it is secure) and matches the address on your bill or official Casella materials. Do not click links in emails unless you are certain they came from Casella — scammers sometimes send fake login pages that look real.
Never share your account number or password with anyone, including Casella employees. Casella will never ask for your password by email or phone. If someone contacts you claiming to be from Casella and asks for sensitive information, hang up and call Casella directly using the number on your bill.
If you use a shared computer, always log out when you are done. Do not save your password in your browser if other people use the same device.
Frequently Asked Questions
What do I do if I do not have my account number?
Your account number is on your bill, but if you cannot find it, call Casella customer service. They can look up your account using your service address and phone number, then provide your account number so you can create an online login.
Can I pay my Casella bill with a credit card online?
Yes, the Casella portal accepts credit and debit cards for one-time payments and automatic payments. Some payment methods may charge a small processing fee — the portal will show you the fee before you confirm the payment.
How long does it take for an online payment to show on my account?
One-time payments usually post within one to two business days. Automatic payments post on the date you set them up. You will receive a confirmation email for each payment, and you can see the transaction in your account history once it processes.
Can I change my automatic payment date?
Yes. Log in to your account, go to the autopay settings, and change the payment date to any day of the month. The change takes effect on your next scheduled payment. If you need to change it before your next payment date, contact Casella customer service.
What happens if I set up autopay but then cancel my service?
You should cancel your autopay at the same time you cancel your service, or shortly after. If autopay continues after your service ends, contact Casella to request a refund. Keeping autopay active after cancellation can result in charges you do not owe.