Aqua America offers three main ways to pay your bill: online through their website, by phone, or by mail
The fastest and most convenient method is paying online at Aqua's customer portal. You can set up a one-time payment or enroll in automatic recurring payments so your bill is paid on the same day each month. If you prefer not to use the internet, you can call Aqua's payment line during business hours or send a check by mail to the address printed on your bill.
Each method takes a different amount of time to process, and fees vary depending on which one you choose. Understanding your options helps you avoid late fees and keeps your service active without interruption.
Key Takeaways
- Online payments through Aqua's website are free and process within one to two business days.
- Phone payments are available but may carry a fee depending on your payment method; call the number on your bill to confirm the current fee.
- Mailed checks should be sent to the address on your bill at least ten business days before the due date to arrive on time.
- Setting up automatic payments removes the risk of forgetting a due date and keeps your account in good standing.
- Late payments trigger a reconnection fee if your service is shut off, so paying by the due date is cheaper than paying late.
Paying online through Aqua's website
Log in to your account at Aqua's customer portal using your account number and password. If you do not have a login yet, you can create one by entering your account number and the zip code associated with your service address. Once you are logged in, select "Make a Payment" and enter the amount you want to pay.
You can pay with a debit card, credit card, or bank account. Aqua does not charge a fee for online payments made with a debit card or bank account, but credit card payments may incur a small fee. The payment processes within one to two business days, so plan ahead if your due date is soon.
If you want to avoid logging in each month, you can set up automatic recurring payments from the same portal. Choose the day of the month you want the payment to come out, and Aqua will deduct the amount automatically each billing cycle. You can change or cancel automatic payments at any time through your account.
Paying by phone
Call the phone number on your bill to reach Aqua's payment line. A representative can process your payment over the phone using a debit card, credit card, or bank account. Phone payments typically process within one to two business days, the same as online payments.
Some payment methods over the phone may carry a fee; the fee amount depends on your payment method and your state. Ask the representative what the fee is before you authorize the payment. If you are calling from outside business hours, you may be able to leave a message, but your payment will not process until someone returns your call during regular hours.
Paying by mail
Write a check or money order for the amount due and mail it to the address printed on your bill. Include your account number on the check so Aqua can match the payment to your account. Mail your payment at least ten business days before the due date to give it time to arrive and be processed.
Aqua's processing time for mailed payments is typically five to seven business days after they receive it. If your payment arrives after the due date, you may be charged a late fee even if you mailed it on time. To be safe, mail your check earlier in the billing cycle rather than waiting until the last few days.
What happens if you miss the due date
If your payment does not arrive by the due date shown on your bill, Aqua will charge a late fee. The amount of the late fee varies by state and is listed in your service agreement. After a certain number of days past due (usually 30 to 60 days, depending on your state), Aqua may shut off your water service.
If your service is disconnected, you will need to pay the full past-due balance plus a reconnection fee to restore service. The reconnection fee is separate from the late fee and can be substantial. If you know you will miss a payment, contact Aqua before the due date to discuss your options; some areas have hardship programs or payment plans for customers facing financial difficulty.
Setting up automatic payments to avoid late fees
Automatic payments are the simplest way to ensure you never miss a due date. Once you enroll, Aqua deducts the payment from your bank account or card on the same day each month. You can choose the payment date and the amount, and you can change either one at any time through your online account.
If your bill amount changes month to month (which is common for water bills), you can set automatic payments for a fixed amount that covers most months, then pay any difference manually when the bill is higher. Alternatively, you can update the automatic payment amount each month if you prefer to pay the exact amount due.
Frequently Asked Questions
Can I pay my Aqua bill without creating an online account?
Yes. You can pay by phone using the number on your bill, or mail a check to the address listed on your bill. Both methods work without logging in online. However, creating an account takes only a few minutes and gives you access to your payment history and usage information anytime.
Is there a fee for paying online with a debit card?
No. Aqua does not charge a fee for online payments made with a debit card or bank account. Credit card payments may carry a fee, which Aqua will disclose before you complete the transaction.
How long does it take for a mailed check to show up on my account?
Mailed payments typically take five to seven business days to process after Aqua receives them. Mail your check at least ten business days before the due date to ensure it arrives and posts in time. If it arrives after the due date, a late fee will be charged even if you mailed it early.
What should I do if my water service was shut off?
Contact Aqua immediately to pay the past-due balance and the reconnection fee. Once payment is received and processed, Aqua will restore your service, though it may take a few hours. Ask about payment plans if you cannot pay the full amount at once.
Can I change my automatic payment date or amount?
Yes. Log into your online account and update your automatic payment settings anytime. You can change the payment date, the amount, or cancel automatic payments entirely. Changes take effect on your next billing cycle.