Paying your Loft credit card bill

Loft credit card bills can be paid online through your cardholder account, by phone, by mail, or in person at a store. The online method is fastest — payments post within one business day when you pay before the cutoff time, which is typically 8 p.m. Eastern Time on the due date. Phone payments and in-store payments also post the same day if made before that cutoff. Mail payments take 7 to 10 business days to reach the payment processor, so you need to send them at least that far in advance of your due date to avoid a late fee.

Your due date appears on your monthly statement and in your online account. If you miss the due date, Loft charges a late fee (the amount varies by your card terms) and reports the missed payment to credit bureaus after 30 days past due. Setting up automatic payments eliminates the risk of forgetting, though you can still pay manually whenever you choose.

Key Takeaways

  • Online and phone payments post the same business day if made before 8 p.m. Eastern Time on your due date, while mail payments take 7 to 10 days.
  • You can pay online through your Loft cardholder account, by calling the number on your statement, by mailing a check, or at a Loft store location.
  • Late fees apply if you miss your due date, and missed payments are reported to credit bureaus after 30 days past due.
  • Automatic payments can be set up through your online account and will deduct from your bank account on a date you choose each month.

Paying online through your Loft account

Log into your Loft cardholder account on the Loft website or mobile app. Look for a "Pay Bill" or "Make a Payment" button, usually visible on your account dashboard. Enter the amount you want to pay, select your payment method (debit account or bank account), and confirm the transaction. You will receive a confirmation number immediately.

Online payments must be made before 8 p.m. Eastern Time on your due date to post the same business day. If you pay after that time or on a weekend or holiday, the payment posts the next business day. There is no fee for paying online through your account.

Paying by phone or at a Loft store

Call the customer service number on the back of your card to make a payment by phone. A representative will ask for your card number, the amount you want to pay, and your bank account or debit card information. Phone payments post the same business day if made before 8 p.m. Eastern Time.

You can also pay in person at any Loft store location. Bring your card and ask a cashier to process a payment. In-store payments post the same day and there is no fee. This option is useful if you prefer to pay with cash or need a receipt on the spot.

Paying by mail

Write a check or money order payable to Loft and include your account number on the check. Mail it to the address listed on your statement under "Payment Address" — do not send it to a store location. Mail payments take 7 to 10 business days to arrive and be processed, so send your payment at least 10 days before your due date to avoid a late fee.

Keep a record of the check number and the date you mailed it. If your payment does not post within 10 business days, contact customer service with this information to track it down.

Setting up automatic payments

Log into your online account and look for "Autopay," "Automatic Payments," or "Recurring Payments" in the settings menu. Select the amount you want to pay each month — you can choose to pay your full balance, a fixed dollar amount, or the minimum payment. Choose the date each month when the payment should be deducted from your bank account.

Automatic payments deduct on the date you select, so choose a date after you receive your paycheck if possible. You can change or cancel automatic payments anytime through your account. Even with autopay turned on, you can still make additional manual payments whenever you want.

What happens if you miss a payment

If your payment does not post by your due date, Loft charges a late fee. The amount depends on your card terms — check your statement or account for the specific fee. Your interest rate may also increase if you have a promotional rate that ends when you miss a payment.

After 30 days past due, Loft reports the missed payment to the three major credit bureaus (Equifax, Experian, and TransUnion). This stays on your credit report for seven years and can lower your credit score. If you are more than 60 days late, Loft may freeze your account and stop allowing new purchases. Contact customer service as soon as you realize you will miss a payment — some cardholders can arrange a payment plan or get a late fee waived if they call before the account is reported.

Paying more than the minimum

Paying more than your minimum payment each month reduces the amount of interest you owe and helps you pay off your balance faster. If you carry a balance, the interest rate on Loft cards varies by your creditworthiness and current promotions — check your statement for your current rate.

You can pay any amount above the minimum at any time without penalty. Some cardholders pay their full statement balance each month to avoid interest charges entirely. Others pay a fixed amount each month until the balance is gone. Both approaches work — the key is paying more than the minimum to reduce what interest costs you.

Frequently Asked Questions

Can I pay my Loft bill with a different payment method?

You can pay online with a bank account or debit card, by phone with a bank account or debit card, by mail with a check or money order, or in person with cash. You cannot pay with another credit card. If you need to use a different method, contact customer service to ask about other options.

What if I pay online but the payment doesn't show up?

Online payments usually post within one business day. If more than one business day has passed and the payment still does not appear, log back into your account and check the payment history to confirm it went through. If it shows as pending, wait one more day. If it shows as failed, try again with a different payment method or call customer service.

Do I have to pay the full balance or can I pay part of it?

You can pay any amount from the minimum payment up to your full balance. Paying only the minimum keeps your account in good standing but costs you interest on the remaining balance. Paying more than the minimum reduces interest and gets you out of debt faster.

What time zone is the 8 p.m. cutoff in?

The cutoff is 8 p.m. Eastern Time, regardless of what time zone you live in. If you live on the West Coast, that is 5 p.m. your time. If you live in the Central time zone, that is 7 p.m. your time. Pay earlier in the day if you are unsure.

Can I get a late fee removed if I call and explain?

Some cardholders can have a late fee waived if they call customer service before or shortly after missing a payment, especially if it is their first late payment. There is no may provide, but it is worth asking. Have your account number ready and be prepared to explain what happened.