Loft Card bill payment basics

The Loft Card is a store credit card issued by Synchrony Bank. When you receive your monthly statement, you can pay it through several channels: online through your Synchrony account, by phone, by mail, or in-store at Loft locations. The card works like most retail credit cards — you make purchases at Loft or Loft Outlet stores, receive a bill each month, and choose how much to pay toward your balance.

Your payment due date appears on your statement. Paying at least the minimum amount by that date keeps your account in good standing. If you miss the due date, Synchrony will report the late payment to credit bureaus and may charge a late fee. The amount of that fee depends on your account history and state law, but typically ranges from $25 to $40 for the first late payment.

Key Takeaways

  • You can pay your Loft Card bill online through your Synchrony account, by phone at the number on your statement, by mail to the address listed on your bill, or at a Loft store register.
  • Online payments typically post within one business day, while mail payments take seven to ten business days, so plan ahead if your due date is soon.
  • Your minimum payment and full balance appear on your monthly statement; paying only the minimum leaves you carrying interest on the remaining balance.
  • Missing a payment by even one day triggers a late fee and a report to credit bureaus that can lower your credit score.

Paying online through Synchrony

The fastest way to pay is through your Synchrony account online. Go to Synchrony.com, click "Sign In," and enter your username and password. If you have not yet created an online account, you will need your Loft Card number and the last four digits of your Social Security number to register.

Once logged in, select your Loft Card account and choose "Make a Payment." You can pay your full balance, the minimum amount due, or any amount in between. Enter the payment amount and your bank account information (routing number and account number) or choose a saved payment method if you have one on file. Synchrony will show you the date the payment will post — usually the next business day if you pay before 8 p.m. Eastern Time on a weekday.

Keep in mind that Synchrony may hold your payment for one business day before posting it to your account, so if your due date is tomorrow, a same-day online payment might not arrive in time. If you are cutting it close, call the number on the back of your card to confirm whether a payment made today will post before your due date.

Paying by phone or mail

You can pay by phone by calling the customer service number on the back of your Loft Card or on your statement. A representative will ask for your account number and the amount you want to pay, then guide you through providing your bank account details or credit card information. Phone payments typically post within one to two business days.

To pay by mail, write a check or money order payable to Synchrony Bank. Include your account number on the check, and mail it to the address printed on your statement under "Payment Address." Do not send cash. Mail payments take seven to ten business days to post, so send your payment at least two weeks before your due date to avoid a late fee. Keep a copy of your check or money order for your records.

In-store payment at Loft locations

You can also pay your Loft Card bill at the register of any Loft or Loft Outlet store. Tell the cashier you want to make a credit card payment, and they will process it as a payment toward your account rather than a new purchase. You can pay with cash, a debit card, or another credit card. The payment posts to your Synchrony account within one to two business days.

In-store payment is useful if you are already shopping and want to make a quick payment, but it does not give you the same record-keeping options as online or mail payments. Ask for a receipt and keep it until you see the payment reflected on your next statement.

What happens if you miss a payment

If your payment does not arrive by the due date, Synchrony will charge a late fee — typically $25 to $40 depending on your account and state. More importantly, the late payment will be reported to the three major credit bureaus (Equifax, Experian, and TransUnion) and will remain on your credit report for seven years. Even one late payment can lower your credit score by 50 to 100 points or more, depending on your current score and credit history.

If you are more than 30 days late, Synchrony may increase your interest rate to a penalty rate, which can be significantly higher than your regular APR. If you miss a payment, contact Synchrony as soon as possible. Some accounts may be may be able to access for a one-time late fee reversal if you have a good payment history, though this is not may provide.

Understanding your statement and balance

Your monthly statement shows your opening balance, all purchases and credits from the past month, your new balance, your minimum payment due, and your due date. The minimum payment is usually 1 to 3 percent of your balance, depending on your account. Paying only the minimum means the rest of your balance carries over to the next month and accrues interest.

The interest rate on your Loft Card (called the APR, or annual percentage rate) varies based on your creditworthiness and current market rates. You can find your current APR on your statement or in your online account. If you carry a balance, the interest is calculated daily on your outstanding balance and added to your bill each month. Paying your full balance by the due date avoids interest charges entirely.

Setting up automatic payments

Through your Synchrony online account, you can set up automatic payments to occur on a date you choose each month. You can choose to pay your full balance, your minimum payment, or a fixed amount. Automatic payments remove the risk of forgetting a due date, but you should still review your statement each month to make sure the payment amount is correct and that no fraudulent charges appear on your account.

To set up automatic payments, log into your Synchrony account, go to "Manage Payments," and select "Enroll in AutoPay." Choose your payment method (bank account or debit card), the amount, and the date. Synchrony will send you a confirmation email. You can change or cancel automatic payments at any time through your account.

Frequently Asked Questions

How long does it take for a payment to show up on my account?

Online and phone payments typically post within one business day. Mail payments take seven to ten business days. In-store payments post within one to two business days. If you pay online after 8 p.m. Eastern Time, the payment may not post until the following business day.

Can I pay my Loft Card bill with a credit card?

You can pay with another credit card in-store at a Loft location or by phone, but paying a credit card bill with another credit card usually triggers a cash advance fee and higher interest rate. Paying from a bank account (checking or savings) is cheaper and faster.

What if I pay more than my balance?

If you overpay, Synchrony will hold the extra amount as a credit on your account. You can use that credit toward future purchases, or you can request a refund by calling customer service. Refunds typically take five to seven business days to appear in your bank account.

Is there a fee for paying online or by phone?

No. Synchrony does not charge a fee for online or phone payments made through your Synchrony account. Some third-party payment processors may charge a fee, but paying directly through Synchrony.com or the customer service number is always free.

What should I do if I cannot pay my full balance?

Pay at least your minimum payment by the due date to avoid a late fee and credit damage. If you are struggling with your balance, contact Synchrony to discuss your options — they may offer a hardship program or payment plan depending on your situation.