How Rayus Radiology bill pay works
Rayus Radiology is a diagnostic imaging company that operates imaging centers across the United States. When you receive a bill from Rayus after an X-ray, CT scan, ultrasound, or other imaging service, you have several ways to pay: online through their patient portal, by phone, by mail, or in person at the imaging center where you had your scan.
The fastest and most direct route is their online patient portal. You log in with your account credentials, find your bill, and pay by debit card, credit card, or bank account transfer. If you do not have a portal account yet, you can create one using your date of birth, Social Security number, and the account number from your bill statement.
Rayus also accepts payments over the phone by calling the billing department number listed on your bill. A representative can process your payment immediately and confirm the transaction. This method works if you prefer not to set up an online account or if you have questions about your charges before paying.
Key Takeaways
- You can pay a Rayus Radiology bill online through their patient portal, by phone, by mail, or in person at the imaging center.
- Online payment through the portal is the fastest method and lets you see your full account history and any remaining balance.
- The billing phone number appears on your bill statement; calling allows you to ask about charges or payment plans before you pay.
- If you pay by mail, send your check or money order to the address on your bill and include your account number on the check.
- If you cannot pay the full amount, contact Rayus billing to ask about payment plans, which may be available depending on your balance.
Setting up your Rayus patient portal account
To use the online payment option, you need a Rayus patient portal account. Visit the Rayus website and look for the patient portal login link, usually labeled "Patient Portal" or "MyChart" (Rayus uses the Epic MyChart system at many locations). Click the option to create a new account if you do not have one.
You will need your date of birth, Social Security number, and the account or invoice number from your bill. The system will verify your identity and send a confirmation email. Once you confirm your email address, you can log in and view your bills, payment history, and imaging records.
If you have trouble creating an account or logging in, call the Rayus billing department number on your bill. They can help you reset your password or verify your identity over the phone so you can access your account.
Paying online through the portal
Once you are logged into your Rayus patient portal, look for a section labeled "Billing," "Payments," or "My Bills." You will see a list of any outstanding charges. Click on the bill you want to pay and select the payment option.
Rayus accepts Visa, Mastercard, American Express, Discover, and bank account transfers (ACH). Enter your payment method information and the amount you want to pay. You can pay the full balance or a partial amount if you are on a payment plan. The system will show you a confirmation number immediately after the transaction processes.
Keep the confirmation number for your records. The payment usually posts to your account within one to two business days. If you do not see the payment reflected in your account after that time, call the billing department to confirm it was received.
Paying by phone or mail
To pay by phone, call the billing department number on your bill. A representative will ask for your account number and the amount you want to pay. They will process your payment using your debit card, credit card, or bank account information. Ask for a confirmation number and note the date and time of your call.
To pay by mail, write a check or money order for the amount due and mail it to the address shown on your bill. Write your account number on the check or money order so the payment is applied to the correct account. Mail should be sent to the billing address listed on your statement, not to the imaging center itself. Allow seven to ten business days for a mailed payment to be received and posted.
If you are paying a partial amount by mail, include a note with your check stating the amount you are paying and whether you are on a payment plan. This helps the billing department apply your payment correctly.
What to do if you cannot pay the full amount
If you received a bill you cannot pay in full, contact Rayus billing before the due date. The billing department can discuss your options, which may include a payment plan that spreads your balance over several months. Payment plans are often available for balances above a certain amount, though this varies by location and your account history.
When you call, have your bill in front of you and be ready to explain your situation. The representative can tell you what payment arrangements are possible and whether there are any fees for setting up a plan. Once you agree to a plan, make sure you understand the monthly payment amount and due date.
If you have insurance that should have covered part of the bill, ask the billing department to review your claim. Sometimes bills are sent before insurance payments are processed, and your balance may be reduced once the claim is settled. Request an itemized bill if you want to understand what each charge is for.
Understanding your Rayus bill
Your Rayus bill shows the imaging service you received, the date of service, and the amount you owe. The bill may show charges from Rayus Radiology itself and separate charges from the radiologist who read your images, depending on your insurance plan and how your provider bills.
If you have insurance, your bill should show what your insurance paid and what you owe as your patient responsibility. This may include a deductible, copay, or coinsurance. If the amount seems wrong or you do not recognize a charge, call the billing department and ask for an explanation before you pay.
Some imaging centers bill through a separate company or use a third-party billing service. If your bill does not come directly from Rayus, check the top of the statement for the correct billing address and phone number to use for payments and questions.
What happens if you miss a payment
If your bill becomes overdue, Rayus may send you a past-due notice in the mail. The notice will state the amount owed and a new due date. At this stage, you can still pay online, by phone, or by mail without additional consequences.
If you continue to miss payments, the account may be sent to a collection agency. Once that happens, the debt appears on your credit report and collection calls may begin. Collection accounts can lower your credit score and stay on your report for up to seven years, even after you pay.
If you are struggling with the bill, contact Rayus billing as soon as possible. Explaining your situation and setting up a payment plan before the account goes to collections is much better for your credit and your finances. Some medical providers will work with you on a plan if you reach out first.
Frequently Asked Questions
Can I pay my Rayus bill with a credit card online?
Yes. Rayus accepts Visa, Mastercard, American Express, and Discover through their patient portal. You can also pay by credit card over the phone by calling the billing department. Note that some credit card companies may charge a cash advance fee if they classify medical payments differently, so check with your card issuer if you are unsure.
How long does it take for an online payment to show up on my account?
Online payments usually post within one to two business days. You will receive a confirmation number immediately after you submit the payment. If you do not see the payment reflected in your account after two business days, call the billing department to confirm it was received and processed.
What if I lost my bill statement and do not know my account number?
Log into your Rayus patient portal and your account number will be displayed there. If you do not have a portal account, call the billing department number and provide your date of birth and Social Security number. They can look up your account and tell you the balance owed.
Can I set up automatic payments for my Rayus bill?
Some Rayus locations offer automatic payment options through the patient portal or by calling billing. Ask the billing department whether automatic payments are available for your account and what information you need to provide to set one up.
Do I have to pay a bill if my insurance should have covered it?
You may receive a bill before your insurance claim is fully processed. Contact the billing department and ask them to review your claim status. If insurance should cover the charge, ask them to hold the bill pending the insurance decision. Do not ignore the bill, but do reach out to clarify before paying.