What Lincare bill pay is and how to use it
Lincare bill pay is the online payment system run by Lincare Holdings, a respiratory equipment and home healthcare supplier. If you rent or own oxygen equipment, CPAP machines, nebulizers, or other respiratory devices through Lincare, you will receive invoices from them — and you can pay those invoices online through their patient portal, by phone, or by mail.
Lincare serves Medicare patients, Medicaid patients, and people with private insurance. Your bill will show what equipment you are being charged for, which insurance has been billed, and what you owe out of pocket. The payment methods available depend on whether you set up an online account and which payment option you choose.
Most people pay Lincare one of three ways: through the online portal if they have created an account, by calling their local Lincare branch to pay by phone, or by mailing a check to the address on the invoice. Each method takes a different amount of time to process and requires different information from you.
Key Takeaways
- You can pay Lincare bills online through their patient portal, by phone with a representative, or by mailing a check to the address printed on your invoice.
- To pay online, you need to create an account on the Lincare website using your account number, which appears on your bill.
- Phone payments are processed immediately, but you will need your account number and a debit or credit card ready when you call.
- Mailed checks take 7 to 10 business days to reach Lincare and be recorded in your account, so send them early if a due date is approaching.
- If you fall behind on payments, Lincare may suspend equipment delivery or service until the balance is paid.
Setting up your online account and paying through the portal
To pay Lincare online, you first need to create an account on the Lincare website. Go to the Lincare home page and look for a link that says "Patient Portal" or "Login." If you do not see it on the main page, scroll down or check under a menu labeled "Patients" or "For Patients." Click the option to create a new account.
You will be asked to enter your Lincare account number, which is printed on your bill or invoice. You will also provide your date of birth, email address, and a password you create yourself. After you submit this information, Lincare will send a confirmation email to the address you entered. Open that email and click the link to confirm your account is real.
Once your account is active, log in with your email and password. Look for a section labeled "Billing," "Payments," or "Account." Click on it and you should see your current balance and any past-due amounts. Select the amount you want to pay, enter your debit card or credit card number, and confirm the transaction. Most online payments process within one business day.
Paying by phone with a Lincare representative
If you prefer not to use the online portal, you can call your local Lincare branch and pay over the phone. Your invoice will have a phone number on it — this is usually the number for the branch that serves your area. Call during business hours, which are typically Monday through Friday, 8 a.m. to 5 p.m. in your time zone.
When you call, have your account number ready, along with your debit card or credit card. The representative will ask you to confirm your account information, tell them the amount you want to pay, and read your card number to them. They will process the payment immediately and give you a confirmation number. Write down this number in case you need to reference the payment later.
Phone payments are recorded in your account right away, so if you are close to a due date or worried about a late fee, paying by phone is faster than mailing a check. However, you cannot pay by phone if you only have cash — you must have a card.
Mailing a check or money order
You can also pay Lincare by mailing a check or money order. Write the check to "Lincare Holdings" or "Lincare" — the exact name will be on your invoice. On the memo line of the check, write your Lincare account number so the payment gets matched to the right account.
The mailing address for payments is printed on your invoice. If you cannot find it, call your local Lincare branch and ask for the payment mailing address — do not guess, because sending a check to the wrong address will delay it reaching your account. Mail the check early enough that it arrives at least five business days before your due date, because the post office and Lincare's processing both take time.
Once Lincare receives your check, it usually takes three to five more business days for them to open the mail, process the payment, and update your account. If you are paying a past-due balance and worried about service being interrupted, call Lincare to let them know a payment is in the mail and give them the date you mailed it. They may hold off on suspension while they wait for it to arrive.
What happens if you miss a payment or fall behind
Lincare invoices will show a due date. If your payment does not arrive by that date, you may be charged a late fee — the amount varies depending on your contract and insurance. After one or two missed payments, Lincare may send you a notice saying your account is past due and asking you to pay within a certain number of days.
If you continue to miss payments, Lincare can suspend delivery of supplies or service calls. This means they will not deliver new oxygen tanks, replace worn equipment, or come to your home to fix a machine that is not working. They can also refer your account to a collection agency, which will contact you about the debt and may report it to credit bureaus.
If you are having trouble paying your Lincare bill, call them as soon as possible. Some branches have financial counselors or can discuss a payment plan with you. If you are on Medicare or Medicaid, you may also be able to contact your insurance company to ask about coverage or dispute a charge you think is wrong.
Understanding charges on your Lincare bill
Your Lincare invoice will list each piece of equipment you are renting or the supplies you received that month. It will show what your insurance was billed, what your insurance paid, and what amount is your responsibility. This out-of-pocket amount is what you owe Lincare.
Common charges include monthly rental fees for oxygen concentrators or CPAP machines, delivery fees, service calls, and supplies like tubing or filters. If you are on Medicare, Lincare can only charge you a copay or coinsurance amount set by Medicare — they cannot charge you more than that. If you are on Medicaid or private insurance, the amount you owe depends on your plan.
If you see a charge you do not recognize or think is wrong, call Lincare and ask them to explain it. If you believe your insurance should have covered it or that you were overcharged, ask Lincare to review the claim with your insurance company. Keep copies of your invoices and payment receipts in case you need to dispute a charge later.
Frequently Asked Questions
Can I set up automatic payments so I do not have to pay every month?
Some Lincare branches offer automatic payment options through the online portal or by phone. Log into your account and look for a section called "Autopay," "Recurring Payments," or "Automatic Billing." If you do not see this option, call your local branch and ask whether they support it. You will need to provide your card or bank account information and choose a payment date each month.
What if I paid online but my payment does not show up in my account?
Online payments usually appear within one business day. If more than one business day has passed and you do not see the payment, call Lincare with your confirmation number from the transaction. They can look up the payment in their system and tell you whether it is still processing or if there was an error. Do not pay again until you confirm the first payment did not go through.
Can I pay a Lincare bill with insurance instead of paying out of pocket?
No. Lincare bills your insurance directly for the equipment and services you receive. The amount your insurance pays goes to Lincare. You only pay the portion your insurance does not cover — your copay, coinsurance, or deductible. If you think your insurance should have paid more, contact your insurance company to ask them to review the claim.
What if I cannot afford my Lincare bill right now?
Call your local Lincare branch and explain your situation. Some branches have financial counselors who can discuss a payment plan, a reduced payment schedule, or other options. If you are on Medicaid, you may also be able to contact your state Medicaid office to ask about programs that help with medical equipment costs.
Do I need to create an online account to pay Lincare?
No. You can pay by phone or mail without ever creating an account. However, an online account makes it easier to check your balance, see your payment history, and pay whenever you want without waiting on hold or for mail delivery.