What epay.apria.com is and how to use it
epay.apria.com is Apria Healthcare's online bill payment portal where you can pay your medical equipment and home healthcare invoices without calling or mailing a check. You log in with your account number and password, review your bill, and submit payment using a bank account or debit card.
The portal shows your current balance, payment history, and due dates. Once you submit a payment, you receive a confirmation number immediately. The payment itself typically posts to your account within one to three business days, depending on your payment method.
Apria Healthcare supplies oxygen equipment, CPAP machines, wound care supplies, mobility aids, and other durable medical equipment, as well as home infusion and respiratory therapy services. If you rent or own equipment through them, your invoices will appear in this portal once your account is set up.
Key Takeaways
- You need your Apria account number and a password to log into epay.apria.com; if you do not have these, call Apria's customer service to request portal access.
- The portal accepts payments from a checking or savings account (ACH transfer) or a debit card, and both methods typically take one to three business days to post.
- You can set up a one-time payment or enroll in automatic recurring payments if you want the same amount withdrawn on the same day each month.
- If you cannot pay the full amount due, contact Apria directly to discuss payment plans or hardship options before your account goes to collections.
- Payments made through the portal generate a confirmation number you should save for your records in case you need to dispute or verify a transaction.
Setting up your account and logging in
To use epay.apria.com for the first time, you need an active Apria Healthcare account. Your account number appears on your invoice or statement. If you have never received a bill from Apria, contact their customer service line to confirm your account is set up and to request portal access.
Once your account exists, go to epay.apria.com and select "Register" or "Create Account." You will enter your account number and create a username and password. Apria will send a confirmation email to verify your identity. After you confirm, you can log in and view your bill.
If you forget your password, use the "Forgot Password" link on the login page. Apria will send a reset link to the email address on file. If you cannot access your email or do not remember your account number, call Apria's customer service to reset your credentials over the phone.
Payment methods and how long payments take to post
epay.apria.com accepts two payment methods: ACH bank transfer (direct debit from a checking or savings account) and debit card. Credit cards are typically not accepted through this portal, though some Apria locations may accept them by phone.
ACH transfers usually post within one to three business days. Debit card payments may post the same day or within one to two business days, depending on your bank and the time of day you submit. Neither method charges you a fee through the portal, though your bank may charge a fee if you use a third-party payment service.
When you submit a payment, the portal displays a confirmation number immediately. Write this number down or take a screenshot. The confirmation proves you sent the payment; it is not the same as proof that Apria received and posted it. Check your account a few days later to confirm the payment appears in your transaction history.
Setting up automatic payments
If your Apria bill is the same amount each month, you can enroll in automatic recurring payments through the portal. During payment setup, look for an option to "Make this a recurring payment" or "Set up autopay." You will choose the day of the month the payment should be withdrawn and confirm the amount.
Automatic payments continue until you cancel them. To stop automatic payments, log back into epay.apria.com, find the recurring payment in your account settings, and select "Cancel" or "Delete." You can also call Apria customer service to cancel autopay over the phone.
If your bill amount changes — for example, if you add or remove equipment — your automatic payment will still be for the old amount. You will need to log in and update the payment amount manually, or contact Apria to adjust it.
What to do if you cannot pay in full
If your bill is due but you cannot pay the full amount, do not ignore it. Contact Apria's customer service before your account becomes past due. Many companies offer short-term payment plans or can defer a payment by a few weeks if you explain your situation.
If your account goes to collections, it will appear on your credit report and may affect your ability to borrow money or open new accounts. Apria may also stop delivering equipment or services until the balance is resolved. Calling early gives you more options than waiting.
Some patients also check whether they may have access to for financial hardship programs through Apria or through local nonprofits that help with medical equipment costs. Ask Apria's billing department whether such programs exist in your area.
Troubleshooting common problems
If you see an error message when you try to log in, first check that you are using the correct account number and password. Account numbers are case-sensitive in some systems. If you are still locked out, use the "Forgot Password" link or call Apria customer service to reset your credentials.
If you submitted a payment but it does not appear in your account after three business days, log back in and check your transaction history. If the payment shows as "pending," wait another day or two. If it shows as "failed" or does not appear at all, note the confirmation number and call Apria to ask them to investigate.
If you see a bill you believe is wrong — for example, a charge for equipment you returned or a duplicate invoice — do not pay it yet. Call Apria's billing department with your invoice number and explain the error. They can place a hold on the account while they investigate.
Keeping records of your payments
Save your confirmation numbers and screenshots of payment confirmations. These prove you sent the payment and when. If a dispute arises later — for example, if Apria says you never paid — you will have documentation.
You can also download or print your payment history directly from epay.apria.com. Most portals allow you to view transactions going back several months or years. Keep these records for at least one year in case you need them for taxes, insurance claims, or billing disputes.
If you pay by mail or phone instead of through the portal, keep the receipt or confirmation number the same way. Mixing payment methods can make it harder to track what you have paid, so try to use the same method each month if possible.
Frequently Asked Questions
Can I pay my Apria bill over the phone instead of online?
Yes. Call Apria's customer service number on your invoice to pay by phone. You will need your account number and payment method (bank account or debit card) ready. Phone payments may take the same one to three business days to post as online payments.
What if I do not have a bank account or debit card?
epay.apria.com requires one of these payment methods. If you do not have either, call Apria to ask about alternative payment options. Some locations accept money orders or cashier's checks by mail, though these take longer to process.
Will paying online affect my insurance coverage?
No. Paying your Apria bill does not change your insurance coverage or your relationship with your insurance company. Your insurance and your payment to Apria are separate. If you have questions about what your insurance covers, contact your insurance company directly.
Can I dispute a charge after I pay it?
Yes, but it is easier to dispute before you pay. If you see a charge you believe is wrong, call Apria's billing department first. If you already paid and want to dispute it, you can request a refund or credit, though the process may take longer.
What happens if my payment fails?
If your bank account does not have enough funds or your debit card is declined, the payment will fail and you will see an error message. The portal will not charge you. Try again with a different payment method, or call Apria to pay by phone.