Where to pay your Verizon Fios bill
You can pay your Verizon Fios bill through the My Verizon app, the Verizon website at verizon.com, by phone, by mail, or in person at a Verizon store. The fastest way is the My Verizon app or website — both let you pay immediately and see your payment post within one business day. If you prefer not to use digital payment, you can mail a check to the address printed on your bill or call 1-800-922-0204 to pay by phone with a debit or credit card.
Setting up automatic payments through My Verizon removes the need to remember a due date each month. The system will charge your bank account or card on the date you choose, and you can change or cancel automatic payments anytime. This is the most common way Fios customers avoid late fees.
Key Takeaways
- Pay online through My Verizon or verizon.com for the fastest processing, or call 1-800-922-0204 to pay by phone with a card.
- Automatic payments deduct from your bank account or card on a date you set each month and can be changed or stopped at any time.
- Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
- Late payments trigger a late fee and may result in service suspension if unpaid for 30 days, so check your due date on the bill itself.
- If you cannot pay the full amount by the due date, contact Verizon to discuss a payment plan or hardship options before your account falls behind.
Paying through the My Verizon app or website
Open the My Verizon app or go to verizon.com and sign in with your Verizon account credentials. Tap or click "Pay Bill" or "Make a Payment." The app and website will show your current balance, due date, and minimum payment due. You can pay the full balance, the minimum, or any amount in between.
Select your payment method — debit card, credit card, or bank account. If you are paying from a bank account for the first time, Verizon will verify it with two small deposits, which takes one to two business days. Once verified, bank account payments are free; credit and debit card payments may carry a small processing fee depending on the card type. Review the amount and due date, then confirm the payment. You will receive a confirmation number immediately and an email receipt.
Setting up automatic payments
In the My Verizon app or on verizon.com, go to "Billing" and select "Autopay." Choose the payment method (bank account or card) and the date each month when you want the payment to come out — typically between the 1st and the 28th. Verizon will charge your account on that date each billing cycle, and you will receive an email confirmation after each payment.
You can change your autopay date, payment method, or amount anytime by returning to the Autopay section. If you need to pause autopay for a month, you can do that without canceling the service entirely. To turn off autopay completely, go back to the same menu and select "Turn Off Autopay."
Paying by mail or phone
To pay by mail, write a check or money order for the amount due and include your account number (printed on your bill). Mail it to the address shown on your bill — do not send payment to a Verizon store or office address unless your bill specifically directs you there. Mail payments typically take 7 to 10 business days to reach Verizon and post to your account, so send it early if your due date is approaching.
To pay by phone, call 1-800-922-0204 and have your account number and payment method ready. A representative will process your payment over the phone using a debit or credit card. Phone payments post within one business day. There is no fee for paying by phone.
Understanding your due date and late fees
Your due date appears on your bill and is typically 21 days after your billing date. If you do not pay by the due date, Verizon charges a late fee — the amount varies but is shown on your bill. Late fees are added to your next bill. If your account remains unpaid for 30 days past the due date, Verizon may suspend your service without further notice.
If you know you cannot pay by the due date, contact Verizon before that date. Call 1-800-922-0204 or use the My Verizon app to message your account. Verizon may offer a short extension, a payment plan spread over two or three months, or information about hardship programs if you are facing financial difficulty. Acting before the late fee hits gives you more options.
What to do if your payment does not post
If you paid online or by phone and the payment does not appear in My Verizon within one business day, check that the payment was actually submitted — sometimes the final confirmation screen is easy to miss. Log back into My Verizon and look for the payment in your transaction history or payment receipts. If you see a confirmation number, the payment was sent and will post within 24 hours.
If you mailed a check and it has been more than 10 business days, log into My Verizon and check your account balance. If the payment still has not posted, call 1-800-922-0204 with your check number and the date you mailed it. A representative can trace the payment and confirm whether it arrived. Do not send a second payment until you confirm the first one was lost.
Frequently Asked Questions
Can I pay my Verizon Fios bill with a prepaid card?
Yes, you can use a prepaid debit card to pay online, through the app, or by phone. The card must have a Visa, Mastercard, American Express, or Discover logo. Some prepaid cards charge a fee for bill payments, so check with your card issuer first.
What happens if I set up autopay but want to skip one month?
You can pause autopay for a single billing cycle without canceling it entirely. In the My Verizon app or website, go to Autopay and select "Skip Next Payment" or "Pause." Autopay will resume the following month. You can do this once per year without contacting customer service.
Is there a fee to pay my bill online?
No fee applies when you pay from a bank account. Credit and debit card payments may include a processing fee of 1 to 3 percent, depending on the card type. The fee, if any, will be shown before you confirm the payment.
How do I know if my payment was received?
Online and phone payments show a confirmation number immediately and post within one business day. Check My Verizon after 24 hours to see the payment reflected in your account balance. For mailed checks, wait 10 business days and then check My Verizon or call 1-800-922-0204 to confirm receipt.
What if I cannot afford my full bill this month?
Contact Verizon at 1-800-922-0204 before your due date. You can request a payment plan to split the bill over two or three months, or ask about hardship programs if you are experiencing financial hardship. Verizon is more likely to work with you if you call before the account becomes late.