The fastest way to pay is through My Verizon online or the My Verizon app
Log into your My Verizon account at verizon.com or open the My Verizon app on your phone. Select "Pay Bill" or "Make a Payment" from the menu. You can pay your full balance, a partial amount, or set up automatic payments from a bank account or debit card. Payment goes through immediately, and you'll see a confirmation number right away.
If you don't have a My Verizon account yet, you can create one using your phone number, account number, or the email address on file with Verizon. You'll need to verify your identity with a password and security questions. Once set up, you can pay anytime without calling or visiting a store.
Key Takeaways
- My Verizon online and the mobile app let you pay instantly and see your balance, due date, and payment history in one place.
- Automatic payments from a bank account or debit card prevent late fees and take the payment out on your chosen date each month.
- Phone payment (1-800-922-0204) works if you prefer speaking to someone or don't have online access, and takes about five minutes.
- Mail payments should be sent to the address on your bill at least 10 business days before the due date to avoid late fees.
- Late fees start immediately after your due date, so setting a reminder or turning on autopay protects you from unexpected charges.
Set up automatic payments to avoid missing a due date
Automatic payments remove the risk of forgetting to pay and triggering a late fee. In My Verizon, go to "Billing & Payments," then "Autopay," and choose your payment method—bank account or debit card. Select the date you want the payment to come out each month (usually between the 1st and 28th). Verizon will deduct your full bill automatically on that date.
You can change or cancel autopay anytime through My Verizon. If your bill amount varies month to month, autopay will charge whatever the current balance is. If you want to pay a fixed amount instead, you can set that up too, though you'll still need to pay any remaining balance manually.
Pay by phone if you don't have online access
Call 1-800-922-0204 to speak with a representative who can process your payment over the phone. Have your account number and payment method ready (debit card, credit card, or bank account). The representative will confirm your payment amount, due date, and the date the payment will post to your account.
Phone payments are free and take about five minutes. You'll receive a confirmation number at the end of the call. This method works if you're not comfortable with online payments or if you need to discuss your bill before paying.
Mail a check or money order if you prefer not to pay online
Write your account number on the check or money order and mail it to the address printed on your bill. Verizon's mailing address varies by region, so always use the one on your statement to make sure it reaches the right processing center. Mail your payment at least 10 business days before your due date to ensure it arrives on time and avoids a late fee.
Keep a copy of your check or money order number for your records. Mailed payments typically take 7 to 10 business days to post to your account after Verizon receives them. If your payment is close to the due date, consider paying online or by phone instead to may provide it posts on time.
Understand what happens if you miss your due date
A late fee is added to your account immediately after your due date passes, even if you pay the next day. The amount varies but is typically between $5 and $10 depending on your bill size. Late fees are separate from your internet service charge and will appear on your next bill.
If you miss a payment by 30 days, Verizon may suspend your internet service without further notice. You'll need to pay the full past-due balance plus any late fees and reconnection fees to restore service. If you know you'll be late, call 1-800-922-0204 before the due date to discuss a payment arrangement or extension.
Find your account number and due date on your bill
Your Verizon bill shows your account number at the top, usually in the upper right corner. Your due date appears near the account number or in the "Amount Due" section. The due date is typically 21 days after the bill date, though this can vary. If you're unsure, log into My Verizon to see both your account number and due date.
Your bill also lists the payment address, the total amount due, and a breakdown of charges for internet service, equipment rental, and any add-ons. Keep your bill or a photo of it handy when you call to pay by phone, since the representative may ask for details from it.
Frequently Asked Questions
Can I pay my Verizon internet bill with a credit card?
Yes, you can pay with a credit card through My Verizon online, the mobile app, or by phone. Some credit card companies may charge a cash advance fee for bill payments, so check with your card issuer first. Debit cards and bank account transfers don't have this fee.
What if I pay online but my payment doesn't show up right away?
Online payments usually post within one business day. If you paid before your due date, you're protected from late fees even if it hasn't posted yet. Check My Verizon a day later to confirm it went through. If it still hasn't appeared after two business days, call 1-800-922-0204 with your confirmation number.
Can I set up autopay for a different amount each month?
Autopay charges your full bill amount each month, which changes if your usage or plan changes. You can't set a fixed amount through autopay. If you want to pay a set amount, you'll need to make manual payments and adjust as needed, or call to discuss a budget billing plan if Verizon offers it in your area.
What if I overpay my bill?
If you pay more than your current balance, the extra amount becomes a credit on your account. Verizon will apply it to your next bill automatically. If you want a refund instead, contact Verizon to request one, though this typically takes several weeks to process.
Is there a fee to pay my bill online?
No, there is no fee to pay through My Verizon online, the app, or by phone. All three methods are free. Mailed payments are also free, but take longer to process. Credit card payments may incur a fee from your card issuer, not from Verizon.