Log in to your Fios account through the My Vios app or website
To pay your Verizon Fios bill online, you first need to log into your account at my.verizon.com or through the My Verizon mobile app (available on iOS and Android). Both routes take you to the same account dashboard where you can view your bill and make a payment.
If you don't have a login yet, you'll need to create one before you can pay. Go to my.verizon.com and select "Create a new account" or "Sign up". You'll need your phone number or account number (found on your bill) and a valid email address. Verizon will send you a verification code to confirm your email, then you set a password.
Once logged in, your dashboard shows your current bill balance, due date, and payment history. The bill amount appears near the top of the page, along with a "Pay Bill" button or link.
Key Takeaways
- Log in at my.verizon.com or use the My Verizon app with your phone number (or account number) and password.
- Your bill dashboard displays your balance due, due date, and a direct payment option — no extra steps needed to find it.
- You can pay with a debit card, credit card, or bank account, and Verizon processes most payments the same business day if submitted before 11:59 p.m. ET.
- Set up automatic payments through your account settings to avoid missing a due date, and you can change or cancel them anytime.
- If you forget your password, use the "Forgot password?" link on the login page; Verizon sends a reset link to your registered email.
Payment methods Verizon accepts online
When you click "Pay Bill" in your account, Verizon offers three payment methods: debit card, credit card, or bank account (ACH transfer). You enter the payment amount, select your method, and confirm. Verizon does not charge a fee for any of these options.
If you pay by debit or credit card, the transaction posts within one business day. If you pay by bank account (ACH), it typically takes one to three business days to clear. Verizon processes payments submitted before 11:59 p.m. ET the same day; anything after that processes the next business day.
You can also save a payment method in your account so you don't have to enter it each time. Look for "Manage payment methods" or "Saved payment methods" in your account settings.
Set up automatic payments to avoid late fees
Autopay deducts your bill automatically on your due date each month, using whichever payment method you choose. To set it up, log in, go to "Billing" or "Account settings", and select "Autopay" or "Automatic payments". Choose your payment method and confirm.
Autopay covers your full bill amount unless you manually adjust it. You can change the payment method, pause autopay, or cancel it anytime through the same settings menu — no phone call needed. If you cancel, you'll need to pay manually the next month.
Verizon sends a reminder email a few days before your autopay date, so you have time to check your account balance if you want to. If your bill changes (for example, if you add a service), autopay adjusts to the new amount automatically.
What to do if you can't log in
If you've forgotten your password, select "Forgot password?" on the my.verizon.com login page. Verizon sends a reset link to the email address on file. Click the link, create a new password, and you can log in immediately.
If you don't remember your email address or can't access it, you can reset your account using your phone number and account number instead. On the login page, select "Trouble signing in?" and follow the prompts to verify your identity using your account details.
If you still can't access your account after trying these steps, contact Verizon customer service at 1-908-559-4899 (for Fios customers) or through the chat option in the My Verizon app. Have your account number and a photo ID ready.
Pay your bill without logging in (one-time payment)
If you don't want to create an account or log in, you can make a one-time payment at verizon.com/pay without signing in. Enter your phone number or account number, the amount you want to pay, and your payment method. Verizon processes it the same way as an online payment from your account.
This option is useful if you're paying someone else's bill or if you prefer not to store your login information. The payment still posts within one business day and appears on your account history once processed.
Understand your bill before you pay
Before you pay, take a moment to review what you're being charged. Your Fios bill breaks down into sections: service charges (internet, TV, phone), taxes, and any fees or credits. Log in and select "View detailed bill" or "Bill details" to see the full breakdown by service.
If you see a charge you don't recognize, don't pay it yet — contact Verizon to ask about it. Sometimes promotional discounts don't apply correctly, or a service you thought you cancelled is still showing. Verizon can adjust the bill before you pay, which is faster than disputing a charge after payment.
Your bill also shows your due date and any late fees that would apply if you miss it. Autopay removes this worry, but if you pay manually, mark your calendar a few days before the due date.
Frequently Asked Questions
How long does it take for my online payment to show up on my account?
Debit and credit card payments post within one business day. Bank account (ACH) payments take one to three business days. Verizon sends a confirmation email immediately after you submit the payment, so you have proof even if it hasn't posted yet.
Can I pay my Fios bill over the phone instead of online?
Yes. Call Verizon customer service at 1-908-559-4899 and a representative can take your payment by phone using a debit card, credit card, or bank account. You'll be charged the same way as online, with no additional fee.
What if I pay more than my bill amount?
The extra amount becomes a credit on your account and rolls forward to your next bill. You can also request a refund by contacting Verizon customer service, though it may take several business days to process.
Is it safe to pay my Fios bill online?
Verizon uses encryption and security protocols to protect your payment information. Always make sure you're on my.verizon.com or using the official My Verizon app — don't click links in emails or texts claiming to be from Verizon, as those are often phishing attempts.
Can I change my due date?
Yes. Log in to your account, go to "Billing" or "Account settings", and look for "Due date" or "Billing date". You can usually choose any date between the 1st and the 28th. The change takes effect on your next billing cycle.