Where to pay your EarthLink bill

EarthLink lets you pay through their website, by phone, or by mailing a check. The fastest route is their online payment portal at earthlink.net — you log in with your account credentials, and the payment posts within one business day. If you prefer not to use the website, you can call their billing department at 1-866-EARTHLINK (1-866-327-8454) and pay over the phone with a debit card or credit card.

For mailed payments, send your check to the address printed on your bill's payment stub. Mail typically takes 7 to 10 days to arrive, so send it at least two weeks before your due date to avoid a late fee. EarthLink also offers automatic recurring payments — you can set these up online or by phone so the same amount withdraws on the same day each month.

Key Takeaways

  • Pay online at earthlink.net using your account login, and the payment posts within one business day.
  • Call 1-866-EARTHLINK to pay by phone with a credit or debit card if you do not want to use the website.
  • Mailed checks take 7 to 10 days to arrive, so send payment at least two weeks before your due date.
  • Set up automatic recurring payments online or by phone to avoid missing a due date.
  • Late fees apply if payment does not arrive by the date shown on your bill, regardless of when you sent it.

Logging into your EarthLink account online

Go to earthlink.net and click "Sign In" in the top right corner. Enter the email address or account number associated with your account, then your password. If you have never logged in before, click "Create Account" and follow the prompts — you will need your account number, which appears on your bill or in any welcome email EarthLink sent you.

If you forget your password, click "Forgot Password" on the sign-in page and EarthLink will send a reset link to your email. Once you are logged in, click "Billing" or "Pay Bill" — the exact wording varies by account type — and you will see your current balance, due date, and payment history.

Making a one-time payment online

After logging in and navigating to the billing section, select "Make a Payment" or "Pay Now." Enter the amount you want to pay — you can pay the full balance, the minimum due, or any amount in between. Choose your payment method: bank account (ACH transfer) or debit/credit card. Bank transfers are free; card payments may carry a small fee depending on your card type.

Review the payment amount and due date one more time before confirming. EarthLink will show you a confirmation number immediately after the payment processes. Write this number down or take a screenshot — you will need it if you ever need to dispute the payment or confirm it went through.

Setting up automatic payments

Automatic payments withdraw the same amount on the same day each month, so you never have to remember your due date. Log into your account, go to the billing section, and look for "Autopay," "Automatic Payments," or "Recurring Payments." Select the amount (usually your full monthly bill), the day of the month you want it to withdraw, and your payment method.

You can change or cancel automatic payments anytime by logging back into your account. If you cancel, you will need to pay manually for any remaining balance. Many people set autopay for a few days after payday to make sure the money is in their account when the withdrawal happens.

Paying by phone

Call EarthLink's billing department at 1-866-EARTHLINK (1-866-327-8454). Have your account number and a credit or debit card ready. A representative will ask for your account number or the phone number associated with your account, then confirm your current balance and due date. Tell them the amount you want to pay, and they will process the card payment over the phone.

Phone payments post within one business day, the same as online payments. Ask the representative for a confirmation number before you hang up. If you call outside business hours, you may reach an automated system that lets you pay without speaking to a person — follow the prompts and the system will give you a confirmation number at the end.

Mailing a check or money order

Write your check or money order for the amount due and include your account number on the memo line. Use the payment address printed on your bill's payment stub — this address is specific to your account and helps EarthLink route the payment correctly. Do not send cash through the mail.

Mail your payment at least two weeks before the due date shown on your bill. The postal service takes 5 to 10 days to deliver, and EarthLink needs time to process the payment once it arrives. If you are cutting it close to the due date, use online or phone payment instead — they post the same day or next business day.

What happens if you miss a payment

If your payment does not arrive by the due date on your bill, EarthLink will charge a late fee. The amount varies depending on your service plan and state regulations. After 30 days past due, EarthLink may suspend your service — you will lose internet access until you pay the full amount owed plus any late fees.

If you know you will miss a due date, contact EarthLink before the date arrives. Some representatives can work out a payment plan or extend your due date by a few days. Calling ahead is always better than waiting for a suspension notice, because you have more options before the account is flagged as delinquent.

Frequently Asked Questions

Does EarthLink charge a fee to pay online or by phone?

Online payments and ACH bank transfers are free. Credit or debit card payments by phone or online may include a small processing fee — EarthLink will show you the fee amount before you confirm the payment, so you can choose a different payment method if you prefer.

How long does it take for a payment to show up in my account?

Online and phone payments post within one business day. Mailed checks take 7 to 10 days to arrive plus 1 to 2 days for EarthLink to process, so plan for 10 to 14 days total. If your due date is approaching, use online or phone payment to avoid a late fee.

Can I change my due date?

Contact EarthLink's billing department by phone at 1-866-EARTHLINK to request a due date change. They may be able to move your due date to align with your payday or another date that works better for your budget. Changes usually take effect on your next billing cycle.

What if I overpay my bill?

If you pay more than you owe, EarthLink will credit the extra amount to your next bill. You can also request a refund by calling billing, though processing a refund check takes longer than applying the credit to your account.

Is my payment information safe on EarthLink's website?

EarthLink uses encryption to protect your payment information when you pay online. Never share your password with anyone, and always log out after you finish paying. If you see charges you did not make, contact EarthLink immediately.