How to pay your IEC bill online
The Israel Electric Company (IEC) offers several ways to pay your bill without visiting a branch office. The fastest method is through the IEC website at iec.co.il — you can log into your account, view your current bill, and pay immediately using a credit card, debit card, or bank transfer. You will need your customer number, which appears on your paper bill or in any email from IEC.
If you prefer not to use the website, you can pay by phone through the IEC customer service line, by standing order (automatic monthly payment from your bank account), or through your bank's online portal if it offers bill payment services. Some banks in Israel let you pay IEC bills directly from their app without leaving the banking system.
Payment deadlines appear on your bill — usually 30 days from the issue date. If you miss the deadline, IEC will add a late fee and may eventually cut your supply, so setting up automatic payment through your bank is the simplest way to avoid this.
Key Takeaways
- You can pay your IEC bill online at iec.co.il using a credit card, debit card, or bank transfer, and you will need your customer number to log in.
- Setting up a standing order through your bank ensures your bill is paid automatically each month and prevents late fees.
- Your bill shows the payment deadline — usually 30 days from the issue date — and late payments trigger additional charges.
- If you cannot pay the full amount, contact IEC customer service to discuss payment plans before the deadline passes.
Understanding your IEC bill structure
Your IEC bill has three main parts: the supply charge (a fixed monthly fee for being connected to the grid), the consumption charge (what you pay per kilowatt-hour of electricity you actually used), and taxes and levies. The consumption charge is usually the largest part of your bill and changes month to month depending on how much electricity you use.
The bill also shows your meter reading at the start and end of the billing period. The difference between these two numbers is your consumption in kilowatt-hours (kWh). If you want to check whether IEC read your meter correctly, you can read your own meter and compare it to the bill — the number on your meter should match or be very close to the ending reading on your bill.
IEC bills are issued monthly, and the billing period does not always match the calendar month. Your bill will show exactly which dates the billing period covers.
How to read your meter and spot billing errors
Your electricity meter is usually mounted on the outside of your building or in a utility room. It displays a row of numbers showing your total consumption since the meter was installed. To read it, write down all the digits you see, from left to right. Ignore any red digits — those measure fractional kilowatt-hours and IEC does not charge for them.
Compare your meter reading to the "ending meter reading" on your IEC bill. If your reading is lower than what IEC shows, the bill may be wrong. Take a photo of your meter and contact IEC customer service with the photo and your reading. They will investigate and correct the bill if an error is found.
If you notice your consumption jumped sharply from one month to the next without explanation, check whether IEC estimated your reading instead of sending someone to read the meter in person. Estimated readings sometimes overshoot actual use. You can submit your own meter reading to IEC through the website or by phone to replace an estimate.
Setting up automatic payment and managing your account online
The easiest way to avoid late fees is to set up a standing order with your bank. This means your bank automatically transfers the bill amount to IEC on a date you choose each month. Most Israeli banks offer this service — ask your bank how to set up a standing order to IEC, or do it through your bank's online portal if the option is available.
You can also manage your account directly on iec.co.il. After logging in with your customer number and password, you can view your current and past bills, see your consumption history, update your contact details, and report a problem with your meter or bill. If you have never logged in before, you may need to register first using your customer number and ID number.
If you forget your password, the website has a password reset option. If you cannot access your account, call IEC customer service and they can help you regain access or answer questions about your bill over the phone.
What to do if you cannot pay your full bill
If you face a month when you cannot pay the full amount, contact IEC before the payment deadline. IEC has programs for customers in financial hardship, and they may be able to set up a payment plan that spreads your debt over several months. The sooner you contact them, the more options you have — waiting until after the deadline or until your supply is cut makes negotiation much harder.
Call IEC customer service or visit a branch office in person to discuss your situation. Bring your bill and any documents showing your income or hardship. IEC is more likely to work with you if you show you are trying to pay rather than ignoring the bill.
If your bill is unusually high and you believe it is wrong, ask IEC to investigate before you pay. Do not ignore a bill you think is incorrect — contact them immediately so they can check your meter and billing records.
Common reasons for high bills and how to lower your consumption
A sudden spike in your bill usually comes from one of three things: a meter reading error, a change in your usage (such as running air conditioning more in summer), or a fault in your meter or wiring. Start by checking your meter reading against the bill. If that matches, look at your consumption history on iec.co.il — if the spike is real, think about what changed in your home that month.
Air conditioning is the biggest driver of high bills in Israel, especially in summer months. If you use air conditioning, even small changes help: setting the thermostat two degrees higher, closing doors to unused rooms, and running the unit only when you are home can reduce consumption noticeably. Older refrigerators and water heaters also use significant electricity — if your appliances are very old, replacing them may lower your bill over time, though the upfront cost is high.
If you cannot explain the spike and your meter reading is correct, ask IEC to send a technician to check your meter for faults. Faulty meters are rare but do happen, and IEC will investigate if you request it.
Frequently Asked Questions
What is my customer number and where do I find it?
Your customer number is a unique identifier for your account with IEC. It appears at the top of your paper bill, usually near your name and address. You will need this number to log into iec.co.il, pay your bill online, or contact customer service. If you cannot find it, call IEC and give them your ID number — they can look up your customer number.
Can I pay my IEC bill through my bank's app?
Many Israeli banks let you pay bills through their mobile app or online portal. Check your bank's bill payment section to see if IEC is listed. If it is, you can usually pay directly without leaving the banking app. If your bank does not offer IEC bill payment, you can still pay through iec.co.il or set up a standing order.
What happens if I miss the payment deadline?
IEC adds a late fee to your bill if payment does not arrive by the deadline shown on your bill. If you remain unpaid for several months, IEC may cut your electricity supply. If this happens, you must pay the full amount owed plus a reconnection fee to restore service. Contact IEC immediately if you fall behind.
How do I report a meter malfunction?
If you believe your meter is broken or reading incorrectly, contact IEC customer service by phone or through iec.co.il and describe the problem. They will schedule a technician to inspect the meter. Bring any evidence you have — such as photos of the meter or a comparison of your reading to the bill. If the meter is faulty, IEC will repair or replace it at no cost to you.
Can I change my billing address or contact details?
Yes. Log into your account on iec.co.il and update your address and phone number in the account settings section. You can also call IEC customer service or visit a branch office to make changes. Make sure IEC has your current address so bills and notices reach you on time.