Getting into your EPCOR account to pay your bill
To pay an EPCOR bill online, go to epcor.com and select "Pay My Bill" from the homepage. You will need your account number (found on your paper bill) and either your password or your date of birth to log in. If you do not have an online account yet, you can create one during this process by choosing "Register" instead of "Sign In".
The login page asks for your account number first. This is a nine-digit number printed in the top right corner of your bill. Once you enter it, you will be prompted for either your existing password or your date of birth if you are logging in for the first time. After you log in, you can view your current balance, payment history, and usage details all in one place.
EPCOR serves customers in Alberta and parts of the Northwest Territories. If you are an electricity customer in Edmonton or surrounding areas, or a water and wastewater customer in Edmonton, you use EPCOR's system. Gas customers in Alberta are served by different providers and will not use this login.
Key Takeaways
- Your account number is the nine-digit code on your bill; you need it to log in at epcor.com.
- First-time users can register during login by providing their account number and date of birth.
- Once logged in, you can pay immediately using a debit card, credit card, or bank account transfer.
- Payment by debit or credit card processes the same day; bank transfers may take one to three business days.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
Setting up your account for the first time
When you register, EPCOR asks for your account number, date of birth, email address, and a password you create. Write down your password or use a password manager so you do not lose it. The email address you provide becomes your login username, so use one you check regularly.
After you complete registration, EPCOR sends a confirmation email to the address you provided. Open that email and click the confirmation link within 24 hours. If you do not confirm within that window, you will need to register again. Once confirmed, you can log in and pay your bill immediately.
Payment methods and how long they take
EPCOR accepts three ways to pay online: debit card, credit card, or direct bank transfer. Debit and credit card payments process the same day and show up on your account right away. There is no fee to pay by debit card. Credit card payments may carry a fee depending on your card issuer, not EPCOR.
Bank transfers (also called electronic funds transfer or EFT) take one to three business days to clear. You will need your bank account number and transit number to set this up. Once you enter those details the first time, EPCOR stores them so future payments are faster. Bank transfers have no fee.
If you want to set up automatic payments so your bill is paid on the same date each month, you can do this through your account settings after you log in. Choose your payment method and the date you prefer, and EPCOR will deduct the amount automatically each billing cycle.
What to do if you cannot log in
If you enter your account number and it is not recognized, double-check that you copied it correctly from your bill. The account number is nine digits and appears in the top right corner. If you are still having trouble, call EPCOR's customer service line at 1-800-555-3773 (this number is for reference; confirm the current number on epcor.com).
If you remember your account number but forgot your password, click "Forgot Password" on the login page. EPCOR sends a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes. If you do not remember the email address you used to register, contact EPCOR customer service and they can help you recover your account.
If you have never registered before and are not sure whether you have an account, try logging in with your account number and date of birth. If that does not work, select "Register" to create a new account. You can only have one account per service address, so if you already registered, you will see an error message telling you to use the sign-in option instead.
Understanding what you see after you log in
Your account dashboard shows your current balance at the top. Below that, you see your billing history — a list of past bills with the date issued, the amount due, and whether it was paid. You can click on any past bill to see the detailed breakdown of charges, including the cost of electricity or water used, any taxes, and fees.
The "Usage" section (if available for your service type) shows how much electricity or water you consumed over the past 12 months. This helps you spot unusual spikes that might signal a leak or a change in your habits. You can also view your payment history to confirm that past payments went through.
Paying your bill step by step
After you log in, look for a button that says "Pay Now" or "Make a Payment." Click it and you will be taken to a payment screen. Enter the amount you want to pay — you can pay the full balance or a partial amount. Then select your payment method: debit card, credit card, or bank account.
If you choose debit or credit card, enter the card number, expiry date, and the three-digit security code on the back. If you choose bank transfer, enter your account number and transit number (the five-digit code and three-digit branch code from a blank cheque). Review the details and click "Confirm Payment."
You will see a confirmation number on the screen and receive a confirmation email. Keep both for your records. Your payment is now submitted. Debit and credit payments show up in your account balance within hours. Bank transfers take longer but are free.
Frequently Asked Questions
Can I pay my EPCOR bill by phone instead of online?
Yes. Call EPCOR customer service at the number on your bill and a representative can take your payment over the phone using a debit card, credit card, or bank account. Phone payments process the same way as online payments and take the same amount of time to clear.
What if I pay online but my bill still shows as unpaid?
Debit and credit card payments usually show up within a few hours. Bank transfers take one to three business days. If more than three business days have passed and your payment still does not appear, log back in and check your payment history to see if the transaction went through. If it did not, contact EPCOR customer service with your confirmation number.
Is it safe to enter my bank account number on the EPCOR website?
EPCOR uses encryption to protect your banking information. Your account number and transit number are stored securely and used only to process payments you authorize. Do not share your login password with anyone, and always log in through epcor.com directly rather than clicking a link in an email.
Can I change my password after I set it up?
Yes. Log in to your account, go to "Account Settings" or "Profile," and look for a "Change Password" option. Enter your current password, then type your new password twice to confirm it. Write down your new password or save it in a password manager so you do not forget it.
What happens if I do not pay my bill by the due date?
EPCOR charges a late fee if payment is not received by the due date shown on your bill. The amount varies. If you are having trouble paying, contact EPCOR before the due date to discuss your options. They may be able to set up a payment plan or connect you with support programs.