Citizens Energy Group bills can be paid online, by phone, by mail, or in person at authorized payment locations
Citizens Energy Group serves customers in Indiana with natural gas and water service. The company offers several ways to pay your bill depending on what works best for your schedule and preferences. Each payment method has different processing times and may have different fees, so understanding your options helps you avoid late payments and unnecessary charges.
The fastest way to pay is through the Citizens Energy Group website or mobile app, where payments post within one business day. Phone payments and in-person payments at authorized locations also process quickly. Mail payments take longer — typically 7 to 10 business days — so if your bill is due soon, mailing a check is riskier than other methods.
Key Takeaways
- Online and mobile app payments through Citizens Energy Group's website process within one business day and have no fee.
- Phone payments to the automated system or a representative also process quickly but may carry a convenience fee depending on your payment method.
- In-person payments at authorized locations like grocery stores and utility payment centers are fee-free and process the same day.
- Mail payments take 7 to 10 business days to reach Citizens Energy Group, so sending a check only works if your bill is not due within two weeks.
- Late payments trigger a late fee and may result in service disconnection if the account falls 30 days behind.
Paying online or through the Citizens Energy Group app
The Citizens Energy Group website and mobile app are the most straightforward payment methods. Log into your account on the Citizens Energy Group website or download the official mobile app, enter your account number, and select the amount you want to pay. You can pay from a checking or savings account at no charge, and the payment posts within one business day.
To set up automatic payments through the website, go to your account settings and select the autopay option. You can choose to pay your full bill each month on a date you select, or you can set a fixed amount. Automatic payments reduce the risk of forgetting a due date and triggering a late fee. You can cancel or change autopay at any time through your account.
Paying by phone
Citizens Energy Group's automated phone system accepts payments 24 hours a day at 1-888-CITIZENS (1-888-248-8357). Have your account number and a debit card or checking account information ready. Payments made through the automated system typically process within one business day and may be fee-free depending on your payment method.
If you prefer to speak with a representative, you can call the same number during business hours. A representative can help you set up a payment plan if you are behind on your bill, answer questions about your account, or process a payment over the phone. Some payment methods used with a representative may carry a convenience fee, so ask before confirming your payment.
In-person payments at authorized locations
Citizens Energy Group accepts in-person payments at authorized payment centers throughout Indiana. These locations include grocery stores, utility payment centers, and other retail partners. Payments made in person are free and post to your account the same day. You will need your account number or the bill itself to make a payment.
To find an authorized payment location near you, visit the Citizens Energy Group website and use their payment location finder, or call customer service. Hours vary by location, so check before you go. In-person payments are useful if you do not have online access or prefer to pay with cash.
Paying by mail
You can mail a check or money order to the address printed on your bill. Write your account number on the check and mail it to the address listed in the payment section of your bill. Mail payments typically take 7 to 10 business days to arrive and post to your account, so only use this method if your bill is not due within two weeks.
The risk of mailing a payment is that it may arrive after your due date even if you send it on time. If your payment arrives late, Citizens Energy Group will charge a late fee. Keep a record of when you mailed the payment in case there is a dispute about when it was received.
What happens if you miss a payment
If your bill is not paid by the due date, Citizens Energy Group charges a late fee. The amount of the late fee varies but is typically a percentage of your bill or a flat fee — check your bill or account for the exact amount. A late fee is added to your next bill.
If your account falls 30 days behind, Citizens Energy Group may disconnect your service without further notice. Before disconnection, the company will send you a notice of intent to disconnect, usually 10 to 14 days before the service is shut off. If you receive a disconnection notice, contact Citizens Energy Group immediately to discuss a payment plan or other options. Reconnection after a disconnection requires payment of the full past-due amount plus a reconnection fee.
Setting up a payment plan if you are behind
If you cannot pay your full bill, contact Citizens Energy Group to discuss a payment plan. Call 1-888-CITIZENS during business hours and explain your situation to a representative. The company may allow you to spread your past-due balance over several months in addition to your regular monthly bill.
Payment plans are not may provide, and Citizens Energy Group will review your account history and current situation before approving one. The sooner you contact the company after falling behind, the more options you may have. If you wait until a disconnection notice arrives, your options narrow significantly.
Frequently Asked Questions
Is there a fee to pay my Citizens Energy Group bill online?
No, paying through the Citizens Energy Group website or mobile app is free when you pay from a checking or savings account. Some payment methods used through third-party services may carry fees, but the official Citizens Energy Group channels do not charge a fee for online payments.
Can I pay my bill with a credit card?
Citizens Energy Group does not accept credit card payments directly through their website or phone system. You can pay only with a debit card or checking account. Some third-party payment processors may accept credit cards, but they typically charge a fee for that service.
How long does it take for my payment to show up on my account?
Online, phone, and in-person payments typically post within one business day. Mail payments take 7 to 10 business days. If you pay online on a Friday evening, the payment may not post until Monday. Check your account online to confirm the payment has been received.
What should I do if I think my payment was lost in the mail?
Contact Citizens Energy Group and provide the date you mailed the payment and the check number if you have it. The company can search their records to see if the payment arrived. If it did not arrive within 10 business days, stop payment on the original check through your bank and make a new payment using a faster method.
Can I set up autopay and still pay extra some months?
Yes, you can set up autopay for your regular monthly bill and make additional payments whenever you want through the website, phone, or in person. Extra payments reduce your balance and can help you pay off past-due amounts faster. Log into your account to make a one-time payment in addition to your autopay amount.