Ferrellgas bill payment methods and where to send payments

Ferrellgas offers several ways to pay your propane bill: online through their website, by phone, by mail, or in person at a payment location. The fastest and most convenient method is online payment through your Ferrellgas account, which processes immediately and requires no postage or phone call. If you prefer not to pay online, you can call their customer service line, mail a check to their lockbox address, or visit an authorized payment location in your area.

Each payment method has different processing times and requirements. Online and phone payments typically post to your account within one business day. Mail payments take 7 to 10 business days to reach Ferrellgas and process, so you should mail your check well before your due date to avoid late fees. Knowing which method works best for your situation helps you avoid missed payments and keeps your service active.

Key Takeaways

  • Online payment through Ferrellgas.com is the fastest method and posts to your account within one business day.
  • Phone payments can be made by calling Ferrellgas customer service, and you will need your account number and payment amount ready.
  • Mail payments should be sent at least 10 days before your due date because checks take a week or more to process.
  • Your Ferrellgas bill shows the mailing address for checks and lists all payment options on the back or in the account section of their website.

Setting up online payment on Ferrellgas.com

To pay online, go to Ferrellgas.com and log into your account using your account number and password. If you do not have an online account yet, you can create one by clicking "Register" and entering your account number, zip code, and email address. Ferrellgas will send you a temporary password, which you use to log in and create a permanent one.

Once logged in, look for the "Pay My Bill" or "Make a Payment" option in your account dashboard. Enter the amount you want to pay (you can pay the full balance or a partial amount), select your payment method (debit card, credit card, or bank account), and review the details before confirming. The payment posts immediately, and you will receive a confirmation number by email. Keep this confirmation number in case you need to dispute the payment later.

Paying by phone or automatic bank draft

To pay by phone, call Ferrellgas customer service at the number on your bill. Have your account number, the amount you want to pay, and your payment method (debit card, credit card, or bank account) ready. A representative will process your payment over the phone and give you a confirmation number. Phone payments post within one business day.

If you want to avoid making a payment every month, you can set up automatic bank draft (also called autopay) through your online account or by calling customer service. With autopay, Ferrellgas withdraws your payment directly from your checking account on your due date each month. You can change or cancel autopay anytime through your account settings or by calling customer service. Autopay is especially useful if you have budget billing or a fixed payment plan, because it ensures you never miss a payment.

Mailing a check to Ferrellgas

If you prefer to pay by mail, write a check for the amount shown on your bill and include your account number on the check memo line. Mail your check to the lockbox address printed on your bill—this address is different from Ferrellgas's main office and is used only for payments. Do not send your check to the company's headquarters, because it will be delayed.

Mail your check at least 10 days before your due date to account for postal delivery and processing time. If your due date is approaching and you have not mailed your check yet, use online or phone payment instead to avoid a late fee. Late fees typically range from $5 to $15 depending on your state and service agreement, so paying on time saves money. Keep a copy of your check or note the check number and amount in case you need to track the payment later.

Finding your account number and due date

Your Ferrellgas account number appears at the top of your bill, usually in the upper left or right corner. Your due date is listed near the amount owed, often labeled "Amount Due By" or "Due Date." If you cannot find these details on your paper bill, log into your online account where both pieces of information appear on your account summary page.

If you have lost your bill or cannot access your online account, call Ferrellgas customer service and provide your name, address, and phone number. A representative can look up your account number and current due date. Knowing your account number before you call speeds up the process and helps you pay immediately if you choose to pay by phone.

What to do if your payment is late

If your payment does not arrive by the due date, Ferrellgas will add a late fee to your next bill. The amount varies by state and your service agreement, but typically ranges from $5 to $15. More importantly, if you remain unpaid for 30 to 60 days (depending on your state), Ferrellgas may disconnect your service without further notice.

If you know your payment will be late, call Ferrellgas customer service before your due date to explain the situation. Some customers can arrange a short extension or a payment plan. If your service has already been disconnected, you will need to pay the full past-due balance plus a reconnection fee (usually $50 to $150) to restore service. Reconnection can take 24 to 48 hours, so it is far better to pay on time or contact the company in advance if you are struggling.

Troubleshooting payment problems

If you paid online or by phone but your account still shows a balance, the payment may not have processed yet. Online and phone payments typically post within one business day, but can take up to two business days during weekends or holidays. Check your confirmation number and the payment date shown in your account. If more than two business days have passed, call customer service with your confirmation number and they can verify the payment status.

If you mailed a check and your account still shows the balance after 10 business days, contact Ferrellgas with your check number and the date you mailed it. The check may have been lost in the mail or misplaced at the payment center. Ferrellgas can trace the check and issue a credit if it was received but not applied to your account. If the check was lost, you may need to stop payment on the original check and send a new one, or pay by another method to avoid late fees while the issue is resolved.

Frequently Asked Questions

Can I pay my Ferrellgas bill with a credit card online?

Yes, Ferrellgas accepts credit cards, debit cards, and bank account transfers for online payments through their website. Some credit card companies charge a cash advance fee for utility payments, so check your card's terms before paying. If fees are a concern, paying by debit card or bank account transfer usually has no additional cost.

Is there a fee for paying online or by phone?

Ferrellgas does not charge a fee for online or phone payments made directly through their website or customer service line. However, if you use a third-party payment service or a credit card company's bill pay feature, that service may charge a fee. Always pay through Ferrellgas.com or by calling their number on your bill to avoid unexpected charges.

What happens if I pay more than I owe?

If you pay more than your current bill, the extra amount becomes a credit on your account and is applied to your next bill. You can also request a refund of the overpayment by calling customer service, though this may take several weeks to process. Keeping a credit balance on your account is useful if you have variable billing during winter months.

How do I change my due date?

You can request a due date change by calling Ferrellgas customer service. Most companies allow you to move your due date to align with your paycheck or other bills. The change typically takes effect on your next billing cycle. Some customers with budget billing or level payment plans have fixed due dates that cannot be changed, so ask about your specific plan.

Can I pay someone else's Ferrellgas bill?

Yes, you can pay another person's bill if you have their account number. Online, you can enter their account number instead of your own. By phone or mail, provide their account number clearly so the payment is credited to the correct account. The account holder should contact Ferrellgas if they want to authorize you to make regular payments on their behalf.