How Vivint bill payment works
Vivint lets you pay your home security and monitoring bill through their website, mobile app, phone line, or by mailing a check. The method you choose depends on what's fastest for you and whether you want to set up automatic payments. Most people pay online because it takes a few minutes and you see the payment go through right away.
Your bill arrives monthly and covers your monitoring service, equipment, and any add-ons you have (like video cameras or smart home features). The due date is printed on your bill statement. If you pay after the due date, Vivint may charge a late fee — the amount varies by your service agreement, so check your contract or call to confirm what yours is.
Vivint does not charge a fee to pay online, by phone, or by mail. If you use a third-party payment service or credit card processor outside Vivint's system, that service may charge its own fee, but Vivint's own payment methods are free.
Key Takeaways
- You can pay your Vivint bill online at vivint.com, through the Vivint mobile app, by phone at the number on your bill, or by mailing a check to the address listed on your statement.
- Automatic payments (autopay) can be set up through your online account and will deduct money on your due date each month, so you do not have to remember to pay.
- Late fees apply if you pay after the due date shown on your bill, so check your contract to know the amount and set a reminder if you pay manually.
- Online and app payments usually process the same day, while mailed checks take 7 to 10 business days to reach Vivint and clear.
- If your payment fails or bounces, Vivint will contact you — do not ignore the notice, because unpaid bills can lead to service suspension.
Paying online through the Vivint website or app
Log in to your Vivint account at vivint.com using your username and password. Once you are in, look for a "Pay Bill" or "Make a Payment" button — it is usually on the main dashboard or under an account menu. Click it and enter the amount you want to pay (you can pay the full balance or a partial amount) and your payment method.
Vivint accepts debit cards, credit cards, and bank account transfers (ACH). If you use a credit card, keep in mind that your card company may treat this as a cash advance or charge you interest, depending on your card's terms — Vivint does not charge extra, but your bank might. Bank account transfers are usually free and faster than credit cards.
The Vivint mobile app works the same way. Download it from the Apple App Store or Google Play, log in, and tap the payment option. Payments made online or through the app typically post to your account the same day, though it can take up to one business day depending on your bank.
Setting up automatic payments (autopay)
Autopay means Vivint will automatically deduct your bill amount from your bank account or card on your due date each month. You set this up once in your online account, and then you do not have to remember to pay. To turn it on, log in to vivint.com, go to your account settings or billing section, and look for an autopay or recurring payment option.
You will need to provide your bank account number and routing number (for ACH) or your card details. Vivint stores this information securely. If your due date falls on a weekend or holiday, the payment usually processes on the next business day. If you want to cancel autopay or change the payment method, you can do that in your account settings anytime — you do not need to call customer service unless you run into a problem.
Autopay is useful if you want to avoid late fees and do not want to think about your bill each month. The downside is that if your bank account runs low or your card declines, the payment will fail and you may be charged a late fee. Check your account balance before your due date if you are worried about this.
Paying by phone
Call the phone number on your Vivint bill to speak with a representative who can take your payment over the phone. You will need your account number (on your bill) and your payment method ready — either a debit card, credit card, or bank account information. The representative will walk you through the process and confirm the payment amount and date.
Phone payments are useful if you do not have internet access or prefer to talk to someone. They process the same day, just like online payments. Keep in mind that if you call during business hours, you may wait on hold, so online or app payment is usually faster if you are in a hurry.
Paying by mail
Write a check or money order payable to Vivint and mail it to the address shown on your bill statement. Include your account number on the check so Vivint can match the payment to your account. Mail your payment at least 10 business days before your due date to make sure it arrives and clears in time.
Mailed checks are the slowest payment method — they typically take 7 to 10 business days to arrive and another few days to clear. If you are close to your due date, do not rely on the mail. Use this method only if you do not have online or phone access, or if you strongly prefer to pay by check.
What to do if your payment fails or is late
If your payment fails — for example, your card is declined or your bank account does not have enough money — Vivint will send you a notice by email, text, or mail. Read it carefully and pay as soon as you can. A failed payment does not immediately suspend your service, but if you do not pay within a few days, Vivint may charge a late fee and eventually suspend your monitoring.
If you are going to be late, contact Vivint before your due date to explain the situation. Some customers are able to work out a payment plan or get a brief extension, though this is not may provide. It is better to ask than to ignore the bill and wait for a suspension notice.
If your service is suspended due to non-payment, you will need to pay the full overdue balance plus any late fees to restore it. Vivint will tell you the total amount owed when you call or log in. Once you pay, service is usually restored within a few hours.
Understanding your Vivint bill statement
Your bill shows your account number, service address, due date, and the charges for that month. The main charge is your monitoring service fee (the base cost of your plan). Below that, you will see any add-on charges — for example, extra cameras, video storage, or smart home devices. At the bottom is the total amount due and the due date.
If you see a charge you do not recognize, contact Vivint before you pay. It could be a promotional charge ending, a new add-on you forgot about, or a mistake. Vivint can explain any line item and adjust it if needed. Keep your bills for your records, especially if you are on a contract with a promotional rate — you will want to know when that rate expires.
Frequently Asked Questions
Can I pay my Vivint bill with a prepaid card?
Yes, if your prepaid card has a Visa or Mastercard logo and is registered with your name and address, you can use it to pay online, through the app, or by phone. Some prepaid cards charge a fee for online transactions, so check your card's terms first.
What happens if I pay my bill early?
Paying early is fine and does not affect your service or your account. The payment will be credited to your account immediately. If you pay more than one month's bill, the extra amount will be held as a credit and applied to your next bill.
Can I change my due date?
Contact Vivint customer service to ask about changing your due date. Some accounts allow you to choose a different date (for example, the 1st instead of the 15th), but this depends on your service agreement. Call the number on your bill to learn about you can change it.
Is there a way to get a discount if I pay my bill in full upfront?
Vivint does not typically offer discounts for paying in advance or in full. Your rate is set by your service plan and contract. If you have questions about your rate or think you may have access to for a discount, ask Vivint directly — promotional offers change and may apply to your account.
What should I do if I think I was charged twice?
Log in to your account and check your payment history to see all transactions. If you see two payments for the same month, contact Vivint right away with the dates and amounts. They can review the charges and issue a refund or credit if it was a mistake. Keep screenshots of your payment history as proof.