How to log in to your TxTag account and pay online
TxTag is the toll tag system used on Harris County toll roads in the Houston area. To pay your bill, you log in at www.txtag.org, enter your account number and password, and then select the payment option from your account dashboard. The site accepts credit cards, debit cards, and bank transfers.
If you do not have an online account yet, you will need to create one first. You can do this on the same website by selecting "Create Account" and entering your tag number, which is printed on your physical toll tag or on your account paperwork.
Once you are logged in, your account shows your current balance, any past-due amounts, and your transaction history. You can pay the full balance or set up a recurring payment so money is drawn from your bank account or card on a date you choose each month.
Key Takeaways
- Log in at www.txtag.org using your account number and password to see what you owe and pay online.
- If you do not have an online account, create one using your tag number before you can pay.
- You can pay with a credit card, debit card, or bank transfer, and you can set up automatic monthly payments.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- Payments made online usually post to your account within one to two business days.
What information you need to log in
To log in to TxTag, you need your account number and password. Your account number appears on your toll tag, on any bill or notice you received from TxTag, or on your account paperwork when you first registered your tag.
If you have the tag but not the account number, you can look it up on the TxTag website by entering your tag number instead. If you do not remember your password, click "Forgot Password" on the login page and TxTag will send a reset link to the email address on file.
Keep your login information in a safe place. Do not share your password with anyone, and do not use the same password you use for your bank account or other financial sites.
Setting up automatic payments so you do not fall behind
Once you are logged in, you can set up a recurring payment so money is automatically withdrawn from your bank account or charged to your credit or debit card on the same date each month. This prevents you from missing a payment and accumulating late fees.
To set up automatic payments, go to your account settings and select "Manage Payment Methods" or "Auto Pay." Enter the amount you want to pay each month and the date you want the payment to go through. You can change or cancel automatic payments at any time by logging back in.
Automatic payments are useful if your toll usage is fairly steady month to month. If your usage varies widely, you may want to check your balance every few months and pay manually instead, so you do not overpay.
What happens if you cannot pay your full balance right now
If you owe money but cannot pay the full amount immediately, log in and pay what you can. TxTag does not require you to pay everything at once, and partial payments reduce what you owe and lower the interest that may accrue.
If your account falls significantly behind, TxTag may suspend your tag, which means you cannot use the toll roads without paying a toll at the booth. You may also receive notices in the mail asking you to pay. If you are having trouble paying, contact TxTag customer service at the phone number on your bill or on the website to discuss your options.
Late fees and interest charges vary depending on how far behind your account is. The sooner you bring your account current, the less you will owe in additional charges.
Troubleshooting login problems
If you cannot log in, the most common reasons are a forgotten password, an incorrect account number, or a typo in either field. Start by using the "Forgot Password" link to reset your password, then try logging in again with the new one.
If you still cannot log in after resetting your password, double-check that you are using the correct account number. Your account number is not the same as your tag number. If you are unsure which is which, look at your most recent bill or account statement — the account number is usually listed at the top.
If you have tried both steps and still cannot access your account, contact TxTag customer service. They can verify your identity and help you regain access. You will need to provide your name, address, and tag number.
Payment methods TxTag accepts
TxTag accepts Visa, Mastercard, American Express, and Discover credit and debit cards. You can also pay by electronic bank transfer (ACH), which draws money directly from your checking or savings account. Bank transfers usually have no fee, while credit and debit card payments may carry a small processing fee depending on your card issuer.
When you enter your payment information, TxTag encrypts it so it is not stored on the website. You can save multiple payment methods to your account so you can choose which one to use each time you pay.
Do not send cash or checks through the mail to pay TxTag. The only way to pay is online through the website, by phone with a customer service representative, or at a TxTag customer service center if one is open in your area.
How long it takes for your payment to show up
Payments made online usually post to your account within one to two business days. If you pay by credit or debit card late in the day, it may not process until the next business day, so the posting time could be longer.
If you set up an automatic payment, it will process on the date you selected. If that date falls on a weekend or holiday, the payment will process on the next business day instead.
Once your payment posts, your account balance updates and you can see the new balance when you log in. If you do not see the payment reflected after two business days, log in again to confirm it went through, or contact customer service to ask about the status.
Frequently Asked Questions
What if I forgot my account number?
Your account number is on any bill or notice TxTag sent you, or on your account paperwork from when you registered your tag. If you cannot find it, you can look it up on the TxTag website by entering your tag number instead. You can also call TxTag customer service and provide your name and address to get your account number.
Can I pay my TxTag bill by phone instead of online?
Yes. Call the customer service number on your bill or on the TxTag website. A representative can take your payment information over the phone and process the payment for you. Phone payments are subject to the same processing times as online payments.
Is there a fee to pay my bill online?
TxTag does not charge a fee to pay online. However, your credit card company or bank may charge a fee for processing the payment, depending on your card or account terms. Bank transfers (ACH) typically have no fee.
What if my payment was rejected?
A payment is usually rejected because the card or bank account information is incorrect, the card has expired, or there are not enough funds in the account. Log in and try again with a different payment method, or contact your bank or card issuer to confirm the account is active and has sufficient funds.
Can I get a receipt for my payment?
Yes. After you complete a payment online, TxTag shows a confirmation number on the screen. You can also log in to your account at any time and view your payment history, which shows every payment you have made and the date it posted.