How to pay your SunPass bill
SunPass is Florida's electronic toll collection system. When you use a toll road in Florida, the toll is charged to your SunPass account. You can pay your bill online through the SunPass website, by phone, by mail, or in person at a SunPass customer service center.
The fastest method is online at sunpass.com. Log in with your account number and password, then select "Pay Now" to make a one-time payment by debit card, credit card, or bank account. Payments made online typically post within one business day.
If you prefer not to use a website, you can call SunPass customer service at 1-888-865-8627 to pay by phone with a debit or credit card. You can also mail a check or money order to the address shown on your bill, though mail payments take longer to reach your account.
Key Takeaways
- SunPass charges tolls automatically to your account when you use Florida toll roads, and you receive a bill when your balance reaches a certain amount or on a monthly schedule.
- You can pay online at sunpass.com, by phone at 1-888-865-8627, by mail, or at a SunPass customer service center in person.
- Online and phone payments post within one business day, while mail payments take one to two weeks to process.
- If your account balance goes unpaid, SunPass may suspend your transponder and refer the debt to a collection agency.
Setting up automatic payments to avoid missed bills
SunPass offers automatic payment, sometimes called "AutoPay," which charges your account on a schedule you choose. To set this up, log into sunpass.com, go to your account settings, and select the automatic payment option. You can choose to pay a fixed amount monthly or to pay whenever your balance reaches a certain threshold.
Automatic payment removes the risk of forgetting a bill. However, you should still check your account periodically to make sure the charges match your actual toll usage. If you notice incorrect charges, you can dispute them through your SunPass account or by calling customer service.
What happens if you do not pay your SunPass bill
If your bill remains unpaid, SunPass will send you notices asking you to settle the balance. The timeline varies, but typically you have at least 30 days from the first notice to pay before further action is taken.
If you do not pay after receiving notices, SunPass may suspend your transponder, which means tolls will no longer be charged to your account—but you will still owe the unpaid balance. The account may also be referred to a collection agency, which can report the debt to credit bureaus and attempt to collect the money from you. Collection activity can affect your credit score and may result in wage garnishment or bank account levies in some cases.
Disputing charges on your SunPass account
If you believe a toll charge is incorrect, you can dispute it through your SunPass account online or by calling 1-888-865-8627. You will need to provide details about the disputed charge, such as the date, time, and location of the toll.
SunPass investigates disputes and may issue a credit to your account if the charge was in error. The investigation process typically takes two to four weeks. While a dispute is being reviewed, you are still responsible for paying any undisputed charges on your bill.
Understanding your SunPass bill statement
Your SunPass bill shows each toll charge separately, including the date, time, location, and amount. It also shows your account balance, the amount due, and the payment due date. Some bills are sent monthly, while others are sent when your balance reaches a certain amount—usually around $20 or more.
The bill will also show any credits applied to your account, such as refunds for disputed charges or promotional credits. If you have automatic payment set up, your bill will note that the amount due will be charged automatically on a specific date.
Paying a past-due SunPass bill
If your bill is past due, you can still pay it using any of the methods listed above: online, by phone, by mail, or in person. When you pay a past-due balance, the payment should post within one business day if made online or by phone.
Paying a past-due bill does not automatically restore your transponder if it was suspended. You may need to contact SunPass customer service to reactivate it after your payment is processed. If your account was referred to a collection agency, paying SunPass directly may not remove the collection record from your credit report, though it will stop future collection attempts.
Frequently Asked Questions
Can I pay my SunPass bill with a prepaid card?
Most prepaid debit cards work for online and phone payments, as long as they are Visa or Mastercard branded and have sufficient funds. Some prepaid cards have restrictions, so check with your card issuer if your payment is declined.
What if I do not have a SunPass account but used a toll road?
If you used a toll road without a transponder, the toll booth camera photographed your license plate. You will receive a bill by mail at the address registered to your vehicle. You can pay this bill by mail or by visiting sunpass.com and entering your license plate number to set up an account.
How long does it take to get a refund if I overpaid my SunPass bill?
If your account has a credit balance, you can request a refund by calling 1-888-865-8627 or through your online account. Refunds typically take one to two weeks to appear in your bank account or on your credit card, depending on your financial institution.
Can I transfer my SunPass balance to another account?
You cannot transfer a balance between accounts, but you can close one account and open a new one. Contact SunPass customer service to discuss your options if you need to change account holders or vehicle information.